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Cozumel Palace

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3,576 Reviews from our TripAdvisor Community

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Showing 3,415: English reviews
Raleigh, North Carolina
Reviewed 29 April 2013

We enjoyed a week at Cozumel, leaving April 27. Our trip was amazing. Here are the particulars: Resort Credit: We used these credits with ease, but there is an 11 percent tax that must be paid on what you spend. There are limits on some items, $300 on spa services for example. My husband and I had no problems doing...

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3Thank erinNC
Temecula, California
Reviewed 28 April 2013

Best location. Great service. Clean and Safe. Enjoyed every minute. Great snorkeling. Food was very good. We will come back every year. Our expectations were surpassed. Great friendly and helpful staff. A 5 minute walk to town. Good shopping and night life.

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1Thank nancy l
Bear, Delaware
Reviewed 27 April 2013

I'd previously visited Cancun & was not impressed at all so i was a little reluctant about visiting Cozumel. However, when I visited this resort for a wedding I was delighted with the stupendous service the hotel provides. We had airline issues prior to arrival, but once we walked through the doors we were greeted by so many friendly faces,...

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Thank jeanette611
WI
Reviewed 26 April 2013

I will keep this short.....the service is spectacular. Everyone from the front desk to the towel attendant were kind, hard working and did their jobs perfectly. They really made the vacation! We were there in March during bad weather and they worked hard to make alternative activities, and keep us all smiling. The food was yummy, a wide variety. We...

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2Thank ladybugWi
Portland, Oregon, United States
Reviewed 26 April 2013

This was my first experience travelling to Mexico or even out of the U.S. for that matter. We looked at many different resorts but after reading the reviews on this site and others we decided to spend a little extra money and book with Cozumel Palace. We were THRILLED with our choice. We really were treated like celebrities!! We were...

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2Thank Kylie F
Houston, Texas
Reviewed 26 April 2013

We were greeted with a wet towel, a coconut drink and a carnation. Everything seemed to go fine until they didn't have a king size bed like we requested and confirmed when we made our reservation, so we got stuck in a room with 2 double beds. We had a confirmation letter saying we would receive resort credits but when...

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2Thank safaribug
Perth, Scotland
Reviewed 25 April 2013

We paid our second visit to Cozumel Palace in February this year and it was even better. We had a deluxe jacuzzi room overlooking the ocean which was beautiful and very clean. The cleaning staff were excellent for the full 10 days of our visit. There are 4 restaurants to eat in, Italian, Mexican, Asian fusion and BBQ. Food in...

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1Thank NomadsPerth_Scotland
south coast england
Reviewed 25 April 2013

OMG where do I start with this fantastic hotel. Have just spent 4 nights here with my husband and 17 year old son. From the moment we stepped inside we were treated like royalty and everything about the place is 5 star plus. We were given a beautiful junior suite on 3rd floor. 2 queensize beds, large double jaccuzi in...

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Thank honey13339
Evansville, Indiana
Reviewed 24 April 2013

We arrived at the Cozumel Palace and were greeted warmly, with a coconut drink. We were offered an upgrade to a suite, which we took. It was beautiful. It included a hot tub, and a pool/ocean view. Food and drinks were very good. Service was outstanding. The pool(s) were lovely. We rented a car to go to our favorite beach--Palincar....

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1Thank Kathryn S
Buhl, Idaho
Reviewed 24 April 2013

We enjoyed the Cozumel Palace so much!! We felt like royalty everyday we were there, the service was outstanding. The food and drinks were excellent, enjoyed our time at the hotel so much we never wanted to leave. The entertainment staff at the resort was a ton of fun!! The wait staff and bartenders are awesome!! We are going to...

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Thank cmcon42

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $409 - $871 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Spa Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
317 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the ocean”
 of 5 bubbles Cheeser08, 26 Mar 2017 | Read review
“Rooms on higher floors are quiet and have unobstructed views.”
  • Room 411
  • Room 411
  • Room 411
  • Room 411
  • Room 411
  • Room 411
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  • View from Pool
 of 5 bubbles UMNgrad97, 25 Mar 2017 | Read review
“Loft suites great fir families”
 of 5 bubbles lisabS8997AX, 25 Mar 2017 | Read review
“Higher rooms havery better views.”
 of 5 bubbles David8197, 22 Mar 2017 | Read review
“Avoid 301 thru 305 - very noisy due to A/C machinery”
 of 5 bubbles hgeep, 14 Mar 2017 | Read review
5 of 5