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Cozumel Palace

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Traveller (4019)
Room & Suite (996)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
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AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,960)
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3,770 results
Traveller rating
2,888
618
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47
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2,888
618
148
69
47
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All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
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1,611 - 1,615 of 3,770 reviews
Reviewed 6 April 2014

There is nothing I can say negative about this place, my only suggestion would be more umbrellas by the pool. Not enough for us gringos to say out of the sun. The best service anywhere. Francisco was our server for our 2 week stay. When...More

1  Thank Gene B
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 8 April 2014

Dear Gene B Thank you so much for staying one more time at Cozumel Palace and for sharing through Tripadvisor your second review, each stay you honor us with your comments. It is pleasing to note your positive comments, I will be sure to let...More

Reviewed 5 April 2014

Very nice small resort. We've been five times to Palace Resorts before, and I can tell you that the service at Cozumel Palace is superb. The staff is very friendly and extremely helpful. Beautiful view from the fourth flour balcony. Nice decently sized pool. Special...More

1  Thank SamP59_10
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 6 April 2014

Dear SamP59_10 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, thank you also for sharing a breathtaking sunset picture. It is pleasing to note your positive comments, I will be sure...More

Reviewed 4 April 2014

We were looking for a resort that we could use our RCI points for, quite at the last minute (Jan.) This was available and looked great. We were not disappointed. The food was exceptional, the room was more than comfortable, and the staff was exceptional....More

3  Thank JoAnn L
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 6 April 2014

Dear JoAnn L Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, even though that it pour during your stay. It is pleasing to note your positive comments, I will be sure...More

Reviewed 4 April 2014

Our 4 th trip in the last 2 years and never tire of it. It only gets better. The room and view are magnificent. The hotel is beautiful. Food is great. But the best is the staff. One after another each one is fantastic in...More

2  Thank Chankanab
Response from CozumelPalaceGM, General Manager at Cozumel PalaceResponded 6 April 2014

Dear Chankanab Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, we are happy to read that we are your "favorite spot". It is pleasing to note your positive comments, I will...More

Reviewed 3 April 2014

Awesome. Grampa Francisco who looked after us at the pool, Emanuel, waiter and Coz Palace soccer team MVP is a wonderful man, very gracious. Special thx to Masimo, Ceasar, and Francisco for our special birthday, you went over the top. The lobby bar staff, with...More

Thank Joanie C
Response from CozumelPalaceGM, Director General at Cozumel PalaceResponded 4 April 2014

Dear Joanie C Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share your 17 days experience through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 331 - USD 573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 331 - USD 573 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4019)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (14)
Questions & Answers
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Dana L
12 May 2018|
Answer
Response from GM_RivieraZone | Property representative |
Dear Dana L, Thank you for contacting us, please note free Wi-Fi is available all throughout our resorts and inside every suite. We look forward to the opportunity of hosting you. Cordially, Karla Corona e- Concierge
0
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Google Translation
Zandra S
6 May 2018|
AnswerShow all 5 answers
Response from Jo m | Reviewed this property |
We have hav stayed at Cozumel Palace several times. We have stayed on the 3 rd and 4 th floor. In middle away from the elevators. The nois usually comes from people that are talking loud or people that had a little too... More
0
Votes
WifeofMichael
26 April 2018|
AnswerShow all 4 answers
Response from GM_RivieraZone | Property representative |
Dear WifeofMichael, Thank you so much for contacting us, please note we do have an area with sand, loungers, palapas and palm trees, located right in front of the ocean where you will be able to do snorkeling, we look... More
0
Votes
Google Translation
Room Tips
"Top Floors (4 & 5) provide the best view. All rooms have an ocean view."
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"Don't change a thing!"
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"Rooms third floor and above have a better view. Rooms away from the elevator are quieter."
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"ocean view, away from the elevator is most quiet"
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