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Cozumel Palace

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3,503 Reviews from our TripAdvisor Community

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Showing 3,345: English reviews
Houston
Reviewed 3 days ago NEW

I sometimes really wonder who writes these reviews on tripadvisor. The purpose of these reviews should be to try to give information so that people can decide whether to stay at a place or not. Reading the reviews on this board , one might think that Cozumel palace is the place to stay in Cozumel. We disagree! We disagree because...

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4Thank Fred1997
New York City, New York
Reviewed 3 days ago NEW

My mother and I have never been the repeat-vacationer types. Now we see why so many people come back here again and again. The staff are the nicest, kindest people. They genuinely go out of their way to make a vacation special. The dive shop is excellent. Natalie, Ricardo and Walter made every dive special for us. The facilities are...

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1Thank Lisa S
Vancouver, Washington
Reviewed 4 days ago NEW

I have written several reviews about the Cozumel Palace. I will now try to condense my thoughts to a few points: Don't go if you want; 1. A Disney type experience 2. You have children that need to be "occupied" throughout the day. 3. A beach. (there is none) 4. Nightclub style activities (no night spot at this Palace) Do...

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2Thank jerzeyjack
Crested Butte, Colorado
Reviewed 1 week ago

We just spent a week at Cozumel Palace with our 2 boys, ages 8 and 10. Had a loft suite. We were greeted with champagne and carbonated juice, fruit and flowers. Not really sure where others had problems with the timeshare thing; we didn't feel hunted down or anything like that. They explained how the resort credit worked and that...

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4Thank KJD40
Reviewed 1 week ago via mobile

The stay at the Cozumel Palace was one the best, friendly staff, fantastic food & lots of actives to require another vacation for relaxation. The concierge Rocio is very professional & is very attentive to all your needs. Would defiantly recommend to friends & family and return real soon. Keep up the good work.

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Thank Cabuzzi
Montreal/Toronto
Reviewed 1 week ago via mobile

We had a great stay at the Cozumel Palace! My wife and I were trying to conciliate our diving needs and the kids wanting to "chill". The Palace gave us both. The dive center associated with the hotel (Aquasafari) is fantastic. Will review separately. Food and accommodations are fine. For an all inclusive at this price point, it's great value!...

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1Thank Luc_Montreal_Toronto
Reviewed 1 week ago via mobile

We went on a snarkle package to Cozumel. We took the fairy over from Playa del Carmen..Snarkling trip was fantastic, however in transit we had an emergency and went to Cozumel palace. Berniece, at the hospitality, took great care of us until our emergency passed. She made us feel welcomed and truly cared about us and our situation. Our waiter,...

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1Thank Olga S
Montville, Connecticut
Reviewed 1 week ago via mobile

I have too many good things to say about the resort. There are three top things though. The staff, the staff, and the staff. Ok I know I am being a little silly but you can find a great hotel with an awesome view of the ocean just like here, except EVERY room is direct ocean view. You can find...

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3Thank Cathy W
San Jacinto, California
Reviewed 1 week ago

The first time I stayed at Cozumel Palace, I was blown away by it. This time, while it was still a nice place, it had serious flaws, and considering that the price has gone up since the first time, that is not okay. Most of the positives are still there. Nice pools, good restaurants, great service at the restaurants, snorkeling...

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8Thank NotAskingForMuch2011
McDonough, Georgia
Reviewed 1 week ago via mobile

Myan ballgame and Mexican Show with lunch was excellent. I have cruised several times, however 1st time to Mexico. This excursion was well worth it. We learned so much about the culture.Amazing authentic Myan food. A must see!

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Thank gigik7

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $511 - $854 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
295 questions
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Questions? Get answers from Cozumel Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need two beds instead of one, be sure you call well in advance to confirm.”
 of 5 bubbles , 13 Jan 2017 | Read review
“All rooms have a view of the water and balcony. The resort is only five floors, get up on as high a floor as you can.”
 of 5 bubbles jerzeyjack, 12 Jan 2017 | Read review
“If you like peace, choose a room on a higher floor and away from the pool as there is loud music and activities planned throughout the day.”
 of 5 bubbles VRMG, 4 Jan 2017 | Read review
“quiet floors are higher up.”
 of 5 bubbles Melanie_MO2015, 1 Jan 2017 | Read review
“all ocean front rooms”
 of 5 bubbles kim06784, 29 Dec 2016 | Read review
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