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Cozumel Palace

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3,602 Reviews from our TripAdvisor Community

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New Jersey
Reviewed 2 days ago NEWvia mobile

We just came back from our 5 nights stay at the Cozumel Palace (CP) and had an amazing experience! Staff here provided excellent service, many go above and beyond to serve. We are so spoiled by their services such as diligent room cleanups and prompt bar/ food services. We've been to many all inclusive resorts, including their sister property the...

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1Thank slam1022
Edmonton, AB
Reviewed 4 days ago NEW

This was our second trip to Cozumel in 3 years and we were looking for a 5 star hotel experience and lots of scuba diving. Last time we were in Cozumel we stayed at Park Royal and it was fine but not convenient for the diving or a walk to town. Every Palace employee we interacted with was excellent. David...

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2Thank Spicole
Los Angeles, California
Reviewed 6 days ago NEW

No one goes to an all inclusive expecting terrific food. This is no exception. I tried all three restaurants and found them all to be average at best. The bar food for lunch was probably the best food to be had. The rooms are nice, but not great. The views, however, from all around the property, are outstanding. It is...

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2Thank ValleyVillageMike
Pepin, Wisconsin
Reviewed 1 week ago via mobile

Outstanding food great very clean wonderful staff can not find anything that was not great everyone went above and beyond to make everything great highly recommend palace was our fourth time at Cozumel palace never had a bad thing

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1Thank Merle r
Ligonier, Indiana
Reviewed 1 week ago

Vacation, isn't the best word to describe this resort. It was "heaven" We relaxed, rested, ate, and were pampered all day long. We couldn't have expected how wonderful this home away from home truly would be. The staff that treated us like family made this trip memorable. We love, Roger, Oscar, Jesus, David, Suhey...and so many more great people. The...

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Thank Deb B
Reviewed 1 week ago

We went to Cozumel Palace for day trip. We ate at the buffet, we snorkeled on the property and stayed all day. When we needed to shower and change they gave us a hospitality room too. There service was amazing at this boutique property of the Palace Elite hotel chain. It was walking distance to the Ferry Port, but we...

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1Thank Melinda E
Minnetonka, Minnesota, United States
Reviewed 1 week ago via mobile

We have been home now for two weeks and can't wait to go back. This is our third visit with in a year. I would like to thank Carlos - pool, Isabel -PR, always helpful, Teodoro-morning waiter, Maria - the best at omlets, and Emanuel and Heri - pool waiters. They all make our experience wonderful. Last trip their was...

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1Thank Terri M
Reviewed 2 weeks ago

Tha Palace experience started at our arrival in Cancun. We had a bit of a commute to the resort from Canacun, but the Palace staff took care of everything as part of the all-inclusive package. I will fly into Cozumel next time just for convenience. Carlos, our concierge was awesome and got us off to a great start. Awe had...

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2Thank LaineyOC
BERKELEY
Reviewed 2 weeks ago

We have stayed at the Palace/Plaza Las Glorias since 1995. It's a very convenient and comfortable location to enjoy a week of diving. The food is good and the staff are truly incredible. Despite our long relationship with this resort, I believe we will not return to the Cozumel palace for the following reasons: 1) the music and entertainment are...

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3Thank WilmaXX
Chicago, Illinois, United States
Reviewed 2 weeks ago via mobile

Great location, walking distance to the ferry port and local shopping and dining, if you don't want to eat at the resort. Not to far from the airport either. Snorkeling right in front of the resort and Aqua Scuba on location for divers. Great staff, helpful and friendly.

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3Thank Elie G

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $400 - $772 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Cozumel Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor gives a better view. Ask for 3 or higher.”
Spicole, 19 Apr 2017 | Read review
“Ocean view!”
z2brazel, 11 Apr 2017 | Read review
“get a top floor”
WilmaXX, 9 Apr 2017 | Read review
“Ask for a higher level :)”
  • View from our room, 424
syoung1018, 4 Apr 2017 | Read review
“All are amazing ocean view rooms..”
cdntazman, 2 Apr 2017 | Read review
5 of 5