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Cozumel Palace

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Traveller (3985)
Room & Suite (996)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(275 reviews)
“aqua safari”(204 reviews)
“loft suite”(63 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,926)
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2,859
616
148
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2,859
616
148
69
47
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All reviewsresort creditaqua safariloft suiteromantic dinnerchef's dinnervacation plannerspay taxthe concierge levelitalian restaurantoutdoor grillspa treatmentssandy areashour room servicehammock on the balconymy pleasuredolphin swimplaya del carmen
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1 - 5 of 3,739 reviews
Reviewed yesterday

Note - this family does not scuba dive. I would like to start by saying it was a first class trip and experience staying at the Cozumel Palace. I am a Palace Resorts Diamond Member but this was our first visit to Cozumel. The whole...More

Thank curtthegolfdude
Hotel's Favourite
Reviewed 14 November 2017

We stayed at the Cozumel Palace for 6 days. We had to leave on the 7th day because we had an early flight out of Cancun airport. The service and food was excellent. I can't say enough how helpful all the people were that worked...More

5  Thank Allen R
Response from GMCozumelPalace, Gerente at Cozumel PalaceResponded 23 November 2017

Dear Allen First and foremost thank you for taking the time and write this review. We are glad to know you had an excellent stay. We really hope to see you back very soon. Best regards Marcos Rojas General Manager

Reviewed 3 days ago via mobile

First off, please tell Roger and Carlos I say hi when you see them. Best pool waiter and activity directors we’ve had in many trips to MX. Great service overall. Fewer food options than some but top quality overall. Great hot tub in room. Would...More

Thank infrequenttravelereb
Reviewed 3 days ago

Went to Cozumel for a couples trip the last week in March. We had a great time, however it was spring break! The staff at Cozumel Palace are great, even though it was spring break the staff did a phenomenal job taking care of our...More

Thank Janet M
Reviewed 5 days ago

Went with my wife and daughter over Spring Break. Food A+, Service A+, Bed and Room A+, view was out of this world. Nice and friendly people in the shops just a short walk away. I'll be back. By the way, tips are appreciated so...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 356 - USD 572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 356 - USD 572 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Spa Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (3985)
Room & Suite (996)
Pool & Beach (672)
Dining (387)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (13)
Questions & Answers
Ask a question
Jen J
31 March 2018|
AnswerShow all 2 answers
Response from Cheryl Lynn L | Reviewed this property |
Not sure about the Chi products. We always stay in Concierge level with L’Occitane shampoo, conditioner, body wash, lotion and bars of soap. Yes bring your own cups...I even bring my own drink recipes as I don’t like sugary... More
1
Vote
Tadams117
30 March 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear Tadams117, Please be so kind to read your private messages. Thank you so much. Warm regards, Karla Corona E- concierge Zona Riviera
1
Vote
Google Translation
DawnM182
26 March 2018|
AnswerShow all 6 answers
Response from GM_RivieraZone | Property representative |
Dear DawnM182, Thank you for contacting us, In order to book the airport transfers I kindly recommend you to contact transfercancun @ palaceresorts . com for a proper follow-up. I also suggest you include your flight... More
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Room Tips
"Most rooms have a very nice view of the ocean. 2 to the 5 th floor are better"
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"If you do not have school aged children do not go there the last week of March and the first week of April!"
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"Views are spectacular"
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"Avoid rooms on the first floor as these can be noisy since they are close to the lobby and other shops."
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