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Allegro Cozumel

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Allegro Cozumel
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3,779 Reviews from our TripAdvisor Community

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Showing 3,215: English reviews
Reviewed 29 July 2011

We stayed here last year and had a great time! It is a very nice resort and we won't hesitate to stay again. The service and all staff are excellent. The food could be better but there are lots of choices. The rooms, restaurants, lobby and grounds are all kept very clean. We really enjoyed our two stays there with...

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Helpful?
1Thank rwestbrook
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear rwestbrook, Thank you for your recent stay and review. We are very glad to know that your family and you had a great time with us again. Our main goal is full guest's satisfaction and we are happy to know we accomplished yours. I assure you our team will be aware about your kind comments. Once again we thank...

Miami, Florida
Reviewed 28 July 2011

Our experience with Occidental Allegro Cozumel was extremely unpleasant. From the dirty bathrooms, poor service, bad food, unclean bed sheets and beds with concrete base, the only good in the resort was the beach. Our room was infested with spiders which caused our room to be “fumigated” with raid twice. When we last complaint due to the state of our...

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Helpful?
Thank Dayana007
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear Dayana007, Thank you for your comments and stay. We are very sorry to read that the hotel did not meet your expectations. Your comments are very important to us since only with them we can improve our service. I assure you we are very surprise of all the deficiencies you found and we have taken notes about all points...

Grand Rapids, Michigan
Reviewed 27 July 2011

We really had an excellent time during our stay last week. The staff was absolutely amazing... fun, caring and really lovely hosts. Everyone was so quick to go out of their way to ensure we were having a great time. The food was definitely not GREAT... but we paid for Allegro, and we got Allegro food...we didn't let it put...

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Helpful?
2Thank leslie3259
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear leslie3259, Thank you for your recent stay and comments. We are glad to know that your staying with us was excellent and that our staff gave you such a good impression. On the other hand we are very sorry that our food offering were not at your complete satisfaction. I assure you all your comments are very valuable and...

Kemah, Texas
Reviewed 23 July 2011

From Ivan at the front desk at check in to Alberto the hotel manager who greated us outside the lobby as we were being taken to our family suite, you could tell that the personal touch was definitely taken serious here. Our room(s) were clean and well appointed, and had everything that you needed for a comfortable stay. The kids...

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Helpful?
2Thank russ5211
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear russ5211, Thank you very much for your kind review and recent stay. We are delighted to know that you have a memorable family trip in our resort and that our facilities fulfill your needs. Our main goal is our guest satisfaction and we are glad to read we met yours. Also, we would like to thank you for mentioning...

San Jose, California
Reviewed 23 July 2011

This resort should not be open, and accepting any money from their visitors. They were at 25% capacity. Each day, the food was horrible. I always had to sift through the stack of dishes to find one without grease residue. The quality of food resembled a school cafeteria. There was little to no selection for the five days we visited...

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Helpful?
1Thank ChrisRubb
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear ChrisRubb, First of all we would like to thank you for your feedback regarding to your recent stay with us. After reading your review, we are very concern that we did not meet your complete expectations in refers to our food selection, we assure you all your constructive and positive comments have being taken into serious consideration in an...

Monticello, Minnesota
Reviewed 21 July 2011

i was at the allegro for my wedding in may 2011, ivan the wedding coordinator was great to work with. the whole staff was so friendly! beaches and pools were beautiful!! (fishing was great!!) the restort wasnt to busy wich was nice - but we met so many nice and great people when we were there. the weather was amazing....

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Helpful?
Thank JGarlock
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear Guest, First of all congratulations for your wedding, our best wishes form all of us!!!... Thank you for taking the time to post your comment and for your recent stay. We are all very happy to read that everything ran as you expected. I can assure you that your feedback will be share with all our team and we...

Aubrey, Texas
Reviewed 20 July 2011

My boyfriend and I stayed here and had a wonderful time. I myself have been to this resort 6 times now. I love the people and the service. My favorites are Freddie, Armando, and Santos. These same guys have been greeting me, feeding and mixing my drinks for 8 yrs. plus now. The beach is beautiful......A REAL beach, not like...

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Helpful?
Thank ScubagirlJill
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear ScubagirlJill, Thank you for your recent stay and kind comments. We are very happy to read you have a great time in our resort and you really enjoy our beach area. We are taking very seriously your comments and we are very sorry that our beds were not as comfortable as you expect, we do offer foam bed to...

Albuquerque, New Mexico
Reviewed 20 July 2011

My family and I spent 5 days and nights and had a great time. The staff was very attentive and friendly. The beach was fantastic. My husband scuba dove each morning and was very happy with the dive shop, dive masters and the dives. My kids had a great time at the beach and at the kid's pool with slides....

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Helpful?
3Thank GabyABQ
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear guest, Thank you for your recent stay and feedback. We are very pleased to know that you and your family had a great time in our resort. Your comments are very important since those encourage us to keep working hard towards our guest’s expectations. Be sure we will share your thoughts with all our team in our general staff...

Ridgeland, Mississippi
Reviewed 20 July 2011

I was very pleased with ProDive, the dive shop on the property. I paid more than some of the other dive shops in the area but I got what I paid for, my family was safe and everyone had a good time. The rooms were nothing more than what you could expecct from a Motel 6. It was clean, but...

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Helpful?
Thank HHHammond
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear Guest, Thank you for your comments and recent stay. We are very pleased that you enjoyed the diving experience with the in house dive shop. Our main goal is guest’s satisfaction and after read your review, we are very sorry to have missed yours. We truly apologize for that. Be sure that your comments about our food service will...

Reviewed 18 July 2011

This is an excellent place to stay. They went above and beyond for our family. Alberto and Raul Ojeda Castillo always made sure we had a wonderful stay going above and beyond. Armin was great, he helped our daughter Casey speak Spanish and she looked forward to talking to him every day. Alex and Raul were wonderful with entertainment. The...

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Helpful?
2Thank trishross
OccidentalCozumel, General Manager at Allegro Cozumel, responded to this review

Dear guest, Thank you for your recent stay and for your comments. We are very happy to know that you spend a wonderful time with our staff and facilities. Your feedback is very important since encourage us towards our commitments. I would like to thank you also for mentioning part of our team; we will recognize all of them for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $185 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Hotel Style:
#12 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Cozumel staff and other travellers.
331 questions
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Questions? Get answers from Allegro Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a downstairs room. The a/c is marginal.”
 of 5 bubbles Shelly1007, 22 Feb 2017 | Read review
“Ask for a room away from the disco/theatre.”
  • Midget Coati!! (pronounced
 of 5 bubbles verenarichardtraill, 22 Feb 2017 | Read review
“Ask for a room that does not face South. Too little shade for when you might need some.”
 of 5 bubbles MikeAndreaMiller, 22 Feb 2017 | Read review
“liked our room which was located upper thatched roof level building 66”
 of 5 bubbles 203francinef, 20 Feb 2017 | Read review
“ask for building 48. Its aside of the resort noise and closer to the beach”
 of 5 bubbles peteralexas, 19 Feb 2017 | Read review
5 of 5