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Allegro Cozumel

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Allegro Cozumel
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3,780 Reviews from our TripAdvisor Community

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Showing 3,216: English reviews
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Toronto, Canada
Reviewed yesterday NEW

My husband and I stayed at this resort from Feb. 14 - 21, 2017. The resort is small and everything is very convenient. The resort is impeccably maintained, our room was clean, we had the grass roof which was nice, the beds are very comfortable, loved the hammock on our balcony. We often slept with the window open and the...

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2Thank creid2
Reviewed 3 days ago NEWvia mobile

Visited the resort a few years back and loved it then, have made upgrades and renovations. The resort is beautiful and the beach is one of the most beautiful we have seen. The staff is friendly and always trying to please. Will be back again.

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2Thank Gail W
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Gail W, Thank you for coming back to your home with us at Allegro Cozumel. Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive...

Reviewed 5 days ago NEW

Twenty minutes from the airport through beautiful downtown Cozumel and straight to the Allegro on the south west corner right in the marine reserve. My partner and I stayed for a week and we very impressed. Mirna at guest services is exceptional and will be your go to person for any question or concern. As for concerns, we had none....

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4Thank Eric S
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Eric S, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Allegro Cozumel and are delighted to read that we were able to match your holiday expectations. Thank you for mentioning our great staff, specially Mirna feels very touched for your words, all our team works really hard to...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 6 days ago NEW

I very much the pools, ocean, sailing, and scuba diving. It is one of the few all-inclusives in the chain that have sailboats on the beach. Only one of two was operational, so one had to reserve well in advance. I have been with Allegro for about 16 years. The food was cheaper and less enjoyable than I ever remember....

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2Thank A TripAdvisor Member
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns...

Idaho Falls, Idaho
Reviewed 6 days ago NEW

Beware of potential thieves in the entire Cozumel area Make sure your windows & screens have a lock on them. Seems the area of COZ has gone down hill with more people trying to rip off tourists. Location: It's a bit of a drive to downtown but it's worth it to walk around & have different food once or twice.There...

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4Thank Shelly1007
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Shelly1007, We were very disappointed to read your experience during your stay in our Allegro Cozumel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Discussions involving the respective team members and management have taken place to review your comments, and we would like...

Barrie, Canada
Reviewed 6 days ago NEW

We stayed in room 4224 which is on the right hand side of the play pool heading towards the beach. The room was clean and the regular maid exceptional. The beds and pillows were the most comfortable I have ever slept in from a resort. The room is bright with excellent black out curtains. There are no drawers or dressers...

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7Thank Verena T
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Verena T, Thank you for making our Allegro Cozumel your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are delighted to read that we were able to match your holiday expectations. We are thrilled...

Aurora, Colorado
Reviewed 6 days ago NEW

Fabulous beach front! Super clean rooms, friendly staff, good food...especially the Italian restaurant. The staff we enjoyed in First Club give great customer service. Thanks Maddy, Danny, Valentin, Andrea! Also to all the other staff whose names I either forget or didn't know...thank you. I am looking forward to going back next year. There were hammocks in each small patio...

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3Thank MikeAndreaMiller
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear MikeAndreaMiller, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Reviewed 1 week ago NEWvia mobile

We have visited Allegro many times over the last few years. Every time it gets better and better. They have recently upgraded all of the rooms and they look great! Benjamin at the front desk was very helpful and got us to our room quickly. Arturo was great at the lunch area making sure we were well attended to. We...

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2Thank Sarazsomething
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Sarazsomething, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Allegro Cozumel and are delighted to read that we were able to match your expectations. Thank you so much for mentioning part of our great staff, Benjamin, Arturo and Mr. Pelaez are very flattered and happy you...

Collingwood, Canada
Reviewed 1 week ago

Check in for us no matter what time we arrive has always been great - fast, friendly and efficient. This year we arrived late- 7:30pm, we are part of the dive club. Room as usual was fantastic - this year the beds where even better...last trip a little firm (however my husband loves firm). Our room was maintained daily -...

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2Thank Francine F
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Francine F, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Allegro Cozumel and are delighted to read that we were able to match your holiday expectations. Thank you so much for all your comments and opinions, it will help us to improve all our services to offer our...

Ottawa, Canada
Reviewed 1 week ago via mobile

Prodive at Allegro Cozumel is amazing. From staff to dive masters all extremely helpful. Jessica Rose photography and video outstanding package. Food at lunch pretty boring but buffet not bad at night but Italian restaurant is a must. Great rooms try and get the ones in the back as no pool noice. Hammock nice place to have a afternoon snooze

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1Thank BruceB064
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear BruceB064, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay and more diving in Cozumel waters. Warm Regards! Monica P, Guest Experience Manager Allegro Cozumel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: $184 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 261
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Barcelo and Expedia so you can book your Allegro Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive
Hotel Style:
#12 Spa Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Cozumel staff and other travellers.
333 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in building 47, we were central which made everything a short walk & the resort is quiet so being in the middle was fine.”
  • Enjoying the hammock on a relaxing afternoon
 of 5 bubbles creid2, 27 Feb 2017 | Read review
“Stay in a downstairs room. The a/c is marginal.”
 of 5 bubbles Shelly1007, 22 Feb 2017 | Read review
“Ask for a room away from the disco/theatre.”
  • Midget Coati!! (pronounced
 of 5 bubbles verenarichardtraill, 22 Feb 2017 | Read review
“Ask for a room that does not face South. Too little shade for when you might need some.”
 of 5 bubbles MikeAndreaMiller, 22 Feb 2017 | Read review
“liked our room which was located upper thatched roof level building 66”
 of 5 bubbles 203francinef, 20 Feb 2017 | Read review
5 of 5