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Hotel & Bungalows Mayaland

Expedia.comUSD 102*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel & Bungalows Mayaland
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1,320 Reviews from our TripAdvisor Community

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Showing 845: English reviews
Gloucester, England
Reviewed 16 February 2014

We , that is my wife and I stayed here for three nights as part of the Yucatan Explorer tour. We were allocated room 106, a large room overlooking the jungle, two double beds and loads of room, clean bedding and quiet and restfully positioned. We were on full board and enjoyed the food which was a mixture of buffet...

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Helpful?
Thank Gloucestercouple
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank you for taking our Yucatan Explorer Tour and for your wonderful comments ! We are remodeling the rooms next to your original 106. That is why we gave you a new room, # 25. I am happy to learn you enjoyed your stay with us so much. Muchas Gracias!

South East England
Reviewed 15 February 2014

We stayed in this hotel for a night as part of a group tour which included breakfast and dinner, our experience may not reflect individual bookings. Ideally sited being very close to the Chichen Itza complex. Large hotel in lovely gardens with swimming pool and various dining areas. Now slightly worse for wear. We had a large room with two...

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Helpful?
Thank AnnieB08
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank you for staying with us and for your wonderful comments ! The location is forever. The building is not, and thus it most be nurtured and upgraded, and as I write you this note, we are doing exactly that. Very quietly. I promise all our guests they will be delighted with the results ! In the meantime.... what fantastic...

Budapest, Hungary
Reviewed 15 February 2014

We stayed at Mayaland in early January. It is a large property, which offers different kinds of accommodation. Very well maintained and beautiful. Our room had two queen beds and was very large. It also had a nice terrace. There is an extra entrance to the archeological park (Chichen Itza) right on the territory of the hotel. This was very...

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Helpful?
Thank Lena N
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Great Comments ! You make us all very happy on learning about your experience amongst us ! Like you, i travel the world, promoting our hotel and the services we offer. Truly, the level of service and commitment we are blessed to have from our collaborators is without equal ! Mayaland, being Mexico's tourism pioneer and the hotel, being in...

Bellingham, Washington
Reviewed 11 February 2014

due to misinformation we ended up getting on a 2nd class bus that took us 6 hours to get there from Cancun instead of the 2 1/2 we were planning on. When we got to the hotel THEY had lost our reservation, which normally isn't that big of a deal, except that by this point it is later into the...

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1Thank ritaoxanne
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank you for your wonderful comments, which among other measures, have resulted in the hiring of a new concierge, being trained as I write to you, so that the misinformation of the bus schedules does not repeat again. We all hope to have the pleasure to serve you again in the future. Hasta la Vista!

London
Reviewed 8 February 2014

excellent access to the ruins. makes it possible to have the place (the ruins) to yourself the first couple of hours in the morning. the hotel is nicely laid out and the rooms alright if a little tired and old. a bit of an attitude issue with the personnel - almost as if they see too many tourists for their...

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Helpful?
Thank ExphilipX
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank you for staying with us during your recent visit to Chichen Itza ! We are remodeling all rooms in the southwest building. We are doing so gradually, so we don not disturb a single guest. All bathrooms are being refurbished entirely to a brand new status. All floors to be of local stone and marble throughout both bedrooms and...

Evanston, Il
Reviewed 5 February 2014

We were on a 3-week tour of The Lost World of the Mayans and our group stayed here one night. in bungalows on the grounds. The room was spacious, the bathroom large and modern with amenities we rarely found in other hotels on the tour. Our one complaint was the inadequate lighting at night which made our walk to the...

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Helpful?
Thank angten
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank you so much for your very nice review ! I miss posted my answer to you and placed it as a response on the comment made on January 16th, titled "Our Mayaland Explorer Trip". My apologies. TRIPADVISOR, WOULD YOU KINDLY CORRECT MY MISTAKE AND PLACE THAT RESPONSE IN THIS SPACE? The correction will also allow me to answer that...

Reviewed 31 January 2014 via mobile

We are literally sitting in the reception area of Mayaland while I type this. Why not our room, the one we booked months ago? It's because it's not ready. No big deal, the gentleman at the front desk told us that earlier; so we roamed the grounds, ate lunch, and then returned 45 minutes later. Not ready. Okay, more roaming....

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4Thank InternetCommenter
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

I dearly sorry you had such a terrible experience during check in. Could you kindly identify the receptionist who treated you this way? I would be most grateful, For your troubles, your next visit is 100% courtesy of the house in a Suite. Please let me know the name by writing me at : info@mayaland.com att. owner. Thank you for...

Toronto, Canada
Reviewed 20 January 2014

The grounds are stunning, the rooms are nice but nothing amazing. Clean, nothing to complain about. We drove from Playa to Tulum, then Coba, then Valledolid and got to Mayaland Bungalows in the evening. Next morning we visited Chichen Itza as soon as it opened at 8AM. It's literally a two minute walk to the gate, it might as well...

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Thank ironman224
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thank's for your review! We look forward to having you with us again with more time devoted to your stay, so that you may enjoy Cenotes, the nearby colonial GEM that is Izamal (even Pope John Paul II, on his last trip to Mexico, visited the village), our gorgeous Flamingo National Park north of Chichen Itza and many other unique...

Birmingham, United Kingdom
Reviewed 20 January 2014

This is a great hotel to stay in for visiting Chichen Itza. The hotel is set in lovely grounds next to the Chichen Itza site. Great for getting into the site early. We stayed in a standard room in the main lodge building. The room was large with two queen size beds, flat screen TV, coffee machine and good sized...

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Helpful?
Thank James K
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Thanks for your review! Nice comments, although you only posted 3 stars... The room you stayed in is about to be completely remodeled. Maybe that is the reason. We all hope to have you return in the future!

Sunnyvale, California
Reviewed 19 January 2014

This place is amazing! My daughter and I came here to spend four nights and I was worried there might now be enough to do in the area, and boy was I wrong! Upon arrival, we were kindly greeted with cold, refreshing drinks and a lot of smiles! Our room was very large, clean, and well stocked with goodies. The...

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Helpful?
Thank Kimberly O
chichenuxmal, Owner at Hotel & Bungalows Mayaland, responded to this review

Informative,objective, comprehensive and thorough review, CONGRATULATIONS AND THANK YOU!! All our collaborators, my family and I look forward to welcoming you and your daughter to our beloved Mayaland Hotel & Bungalows again. Until then, safe travels. Hasta la vista!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
World-Class resort in a unique tropical setting inside the Chichen Itza Arqueological Park. SPA. One of the 100 hotels on National Geographic "The Stay List" 2009 and again in one of the "133 Hotels we love, December 2011. Conde Nast Reader's One of the 100 Top Hotels in the World 2003. Conde Nast Gold List 2004. The most awarded resort in Yucatan. A member of the Rain Forest Alliance. 100% Mayan staff. Over 100 acres of unique tropical gardens. Award winning restaurants serving Mayan, Yucatecan, Mexican and International delicacies. Specialty stores. The Choco Story Museum store. we are less than a 2 hour drive from Cancun International Airport. Even less from the Merida Airport. We have special transportation pricing and arrangements. please contact us for details. We have a money back guarantee that our Resort, rooms, services and facilities are the very best in all of central Yucatan (Including Valladolid, Izamal and all other villages). Please Call us for more information on transportation, tours and activities. ... more   less 

Additional Information about Hotel & Bungalows Mayaland

Address: In the heart of the archaeological park of Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Price Range: $129 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel & Bungalows Mayaland 4*
Number of rooms: 54
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Also Known As:
Hotel And Bungalows Mayaland
Mayaland Hotel Chichén Itzá
Hotel Mayaland
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with views of the observatory are stunning.”
bequeenbeth, 22 May 2017 | Read review
“Try and get one of the bungalows with a pool outside (the property has 3 pools)”
derekholley, 19 May 2017 | Read review
“Mayan Superior Observatory #22 BEST room!”
  • gardens
  • view of the grounds from our balcony
  • View from the window & balcony
  • private balcony on the 3rd floor
  • gardens
789denisep, 10 May 2017 | Read review
“Ask for a room on the lower levels - easier to access”
JanetVal2017, 5 May 2017 | Read review
“Room 101 is huge and has awesome views over the Mayan Observatory at the front of the hotel”
JP1946, 19 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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