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Hacienda Chichen

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Hacienda Chichen
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698 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Cape Town Central, South Africa
Reviewed 27 February 2017

This property is absolutely Stunning! Beautiful entrance area with big gardens that are very well looked after. Nice pool area and a restaurant with a view. We stayed in one of the suites which was nice and spacious but very simple. I guess a Junior Suite would have also been ok considering the little time we spent in the room....

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1Thank Jemina_11
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you so much for sharing your awesome experience at Hacienda Chichen. We hope next time, you can stay that extra night to enjoy our property to the fullest. We value your trust in our services and your kind recommendation! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Boston, Massachusetts
Reviewed 27 February 2017

We are just back from a trip to Mexico with our teenagers which included a long stay on the beach in Tulum, two nights at Hacienda Chichen, and then on to Merida. The place we cannot stop talking about is Hacienda Chichen. First of all it is a lovely historic hacienda with a beautiful tropical garden and pool but that...

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2Thank Wendy P
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you very much for telling us how much you have enjoyed staying with us. We are delighted to know how significant your experience was with the environment, the Mayan people and culture. We hope to serve you and your friends in the near future. You are always welcome to stay with us when your travels bring you to our...

London, United Kingdom
Reviewed 23 February 2017

Laid out around the hacienda hotel has beautiful gardens which incorporate some of the remnants of the former buildings. The central area with the dining room and reception is incorporated into the hacienda itself. The rooms are bungalows and there are 2 rooms to a bungalow. The only oddity was that one room has the front external porch as its...

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Thank Alastair24
Sydney, Australia
Reviewed 20 February 2017

It certainly is a good first impression when you slump into a comfy chair at reception in the hotel and there is the soothing sound of a water fountain in the background and a trio of musicians accompanying those already at dinner, and then Jose Luis says, as greeting, “Welcome home.” Bliss. Already disappointed that our stay is only one...

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Thank Bontaks
Boston, Massachusetts
Reviewed 9 February 2017

This is a small, boutique-ish hotel, its rooms/bunglaows nestled among the trees of carefully-tended grounds surrounding an historic main house, where the lobby and restaurant are located. In this, it's in stark (and pleasant) contrast to the larger hotels nearby. The rooms are roomy and comfortable, and well maintained. Of particular note is the excellent staff. The are pleasant, welcoming,...

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Thank BobnBarbara
Hong Kong, China
Reviewed 4 February 2017

We only went here for lunch after a visit of Chichen Itza. What a lovely qiet and idyllic hacienda! Sitting outside on the porch with enjoyable food and attentive service. Away from the crowd craze of the pyramid. Nice one!

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Thank Willem H
Reviewed 29 January 2017 via mobile

Although this hotel is located extremely well with a private entrance to the ruins, the grounds are exquisite and our room was large and lovely the front desk staff (and I mean desk) was not friendly, unhelpful and boarding on rude. Certainly not Mexican in spirit. In addition, We booked through Bookings.com and our confirmation said no deposit would be...

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3Thank Mel L
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your comments. We are sorry you felt that your welcome at the hotel was not what you expected. Maya people are discreet and show respect by being humble. We're sorry you misunderstood their attitude. In some parts of Mexico people are more outgoing, Yucatan people are normally discreet and quiet. As in many boutique hotels, it's the...

Reviewed 3 January 2017

This is one of the most special places I have stayed. The beautiful gardens and the historic buildings create a special place I have rarely experienced. And being walking distance from the ruins allows you to avoid all the crowds and headaches of the tourists.

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2Thank Erik W
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for staying with us. It's a honour to learn that our hotel was a special place to you. Please return soon! Sincerely, Hacienda Chichen Resort and Yaxkin Spa

Reviewed 31 December 2016 via mobile

We stayed overnight after visiting Chichen Itza. The site is within walking distance which is practical. The hacienda is set in a vast garden with the reception and dining and sitting rooms, while the rooms are in bungalows of two rooms spread around the garden. The rooms are simple but pleasant and on arrival flowers have been scattered on the...

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1Thank Adrian H
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Many thanks for sharing your charming experience in our hotel, and for recommending our services. We look forward to your future visits at Hacienda Chichen!

Reviewed 24 December 2016 via mobile

We stayed here for 2 nights in October. While pricy (especially for the region), the hotel arranged for our private walking tour of the ruins - the best historic tour I've ever had. Our local guide was so well versed in the geology, archaeology, meteorology, botany, mythology and anthropology - I felt like I learned such a comprehensive and fascinating...

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3Thank Runawaywithrenee
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for letting us know that your stay with us was a pleasant and remarkable experience on your anniversary. There are many activities that guests can do at our hotel, and they add a great historical value to your travel experience. Our à la carte menu offers a variety of food and beverage options. By the way, we offer...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
An eco-friendly boutique hotel, the Hacienda Chichen is committed to sustainable tourism and is devoted to Mayan culture and local community welfare. The resort consciously promotes an eco friendly environment rooted in Mayan tradition, which presents guests with plenty of romantic charm. An ambiance of 'home away from home' welcomes the Hacienda Chichen guests. The property's close proximity to the adjourning Chichen Itza ruins is a major plus for those travelers wishing to avoid the crowds. ... more   less 

Additional Information about Hacienda Chichen

Address: Carretera Merida-Puerto Juarez Km. 120 | Zona Hotelera de Chichen Itza, Chichen Itza 97751, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Chichen Itza
Price Range: $192 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Chichen 3.5*
Number of rooms: 28
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Also Known As:
Hacienda Chichen And Yaxkin Spa
Hacienda Chichen & Yaxkin Hotel Chichen Itza
Hotel Hacienda Chichen Yaxkin
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Chichen staff and other travellers.
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Questions? Get answers from Hacienda Chichen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are in cottages in the grounds”
557alanj, 12 Apr 2017 | Read review
“All rooms are well located in the grounds”
MARCSMIFF, 10 Apr 2017 | Read review
“Room 24 was perfect for a couple”
  • Room 24
  • Room 24
haylaura, 17 Mar 2017 | Read review
“Pay extra for a suite”
58douglasc, 11 Mar 2017 | Read review
“Any of the rooms will do. They are all lovely. You can't go wrong.”
johnrM9555HZ, 10 Mar 2017 | Read review
5 of 5