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Krystal Urban Cancun

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Krystal Urban Cancun
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308 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Urban Cancun
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Showing 64: English reviews
Reviewed 20 August 2016 via mobile

The location is very good, with plenty of options to eat, and hang out. Service is normal with a very friendly staff. My problem is with the rooms. The doors not isolate noise, In general rooms are not comfortable and the worst is that they are not clean. Shower has a bad smell, stained stool, stained shower and the coffee...

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Helpful?
Thank Andrés S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Cancun, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest feel comfortable in every stay. We hope you can visit us very soon and give us the chance to offer you a better service. Greetings.

Reviewed 19 August 2016 via mobile

The location is very good, you have plenty of options to eat, bars and a big mall. Staff is very friendly, service is normal. My problem is with the rooms, they are not clean and they are super noisy, the doors do not isolate noise. Stained stool, stained chair, etc. The only thing worth saving is location.

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Helpful?
Thank Andrés S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Cancun, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest confortable in every stay. Greetings.

Mexico City, Mexico
Reviewed 30 July 2016

Hi folks, the other day was in a medical event at the Krystal Urban Cancun i hace to say, is very nice hotel, the facilities always clean, rooms, are excelente, services are nice but simple tho. The parking lot is free charge. so i think is kind of a nice business hotel of if you want a nice place just...

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Helpful?
Thank Rodrigo G
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Cancun, responded to this review

Thank you so much for your comment, we work everyday to make your stay comfortable and enjoyable. Greetings

Lakeside, California
Reviewed 29 July 2016

I reserved 2 rooms with 2 double beds in each of them. When we arrived after flying all night from California I learned that our rooms were not put close to each other and they informed us that we would be on separate floors. After much complaining we were put on the same floor. Check-in time is 3:00 p.m. One...

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Helpful?
1Thank Laura B
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Cancun, responded to this review

We are sorry for the troubles and thank you for your observations. We are working day by day to make our guest confortable in every stay. Greetings.

Abu Dhabi, United Arab Emirates
Reviewed 23 July 2016

Seems to be a new property, nicely constructed. But air conditioner makes notice. Cleanliness is ok. Reception staff friendly and helpful. Breakfast is both hot and cold serve, with separate section for eggs. Friendly staff, although not good in English. Restaurants in neighborhood are mainly serving Mexican food. If some one wants to go to main tourist area (similar to...

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Helpful?
Thank Sunil S
CalidadySerivicoKUC, Guest Relations Manager at Krystal Urban Cancun, responded to this review

Thank you very much for your comments, we will work on the details to improve the experience of your stay with us. We hope you can visit us again soon. Greetings.

Reviewed 13 May 2016 via mobile

Good luck parking your car when the nearby restaurant is full. Breakfast is nothing special . Staff is friendly but not very helpful. Ask for a room on the side of the lagoon because rooms on city side are very noisy until 7 am because of the bars. Used to be good hotel once but now I will look for...

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Helpful?
Thank Hector R
Covington, Georgia
Reviewed 26 April 2016

My wife and I had great stay at the Krystal Urban Cancun. At first we were a little worried the shuttle service would confuse this hotel with the 2 other Krystal Hotels in Cancun, however it did not happen. He dropped us off at the lobby and we were greeted by hotel staff at the taxi. From that moment, the...

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Helpful?
1Thank Philip M
Watford, United Kingdom
Reviewed 23 March 2016

We sent very clear instructions to the reservations department regarding the payment of this booking, but the hotel completely ignored them, leaving the guest standing in reception unable to check in. Once this was eventually sorted, the hotel then insisted on charging the guest for all the wrong things. Clearly no communication at this hotel whatsover. Won't be using them...

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1Thank 12Clem1972
Melbourne, Australia
Reviewed 17 March 2016

Krystal Urban is quite a nice hotel, that has just about all you will need when you're staying at a hotel. We visited Cancun from Australia during the American spring break. we didn't know it was spring break until we got there. However this hotel was far enough away from the over populated Cancun strip where all the young party...

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Helpful?
Thank Simon R
Reviewed 21 February 2016 via mobile

I really enjoy my 1 night stay. We arrived Cancun late so I didn't want to spend a lot on a fancy all inclusive beach front hotel. The bed was firm and comfortable, breakfast was surprisingly nice. They got many choices and lots of hot food options. It's in downtown Cancun and we felt very safe there to walk around...

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Helpful?
2Thank Yi-Lin K

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Krystal Urban Cancún has 196 rooms with view to the sea and the Nichupte lagoon, closets, box of security, A/C Y/0 fan, desk, flat panel displays, USB connector, terrace, mirror, Chair ergonometric, sky shower, dryer, vanity mirror, full body closet and more, will make your stay as pleasant as possible and comfortable for the business and leisure traveler. ... more   less 

Additional Information about Krystal Urban Cancun

Address: Avenida Sayil | Lote 4-07, Super Manzana 4A, Cancun 77500, Mexico (Formerly Krystal Urban Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $86 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Urban Cancun 3*
Number of rooms: 196
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Urban Cancun staff and other travellers.
17 questions
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Madison, Wisconsin
1 month ago
Elk Grove, California
New Jersey
6 months ago

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Questions? Get answers from Krystal Urban Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above the 8th floor facing the hotel zone. Great view and quiet.”
 of 5 bubbles Barefootinbelize, 8 Sep 2016 | Read review
“Two sides- one towards city (with little glimpse of lake from corner room), second towards lake. Ask for second one.”
 of 5 bubbles skshorey, 23 Jul 2016 | Read review
“The views aren't that great from this hotel.”
 of 5 bubbles SimonR373, 16 Mar 2016 | Read review
“Request an ocean facing room”
 of 5 bubbles AmityS_11, 18 Feb 2016 | Read review
“Do not stay on the south (front) side or the music will keep you awake”
 of 5 bubbles nwmorris, 7 Feb 2016 | Read review
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