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Grand Oasis Palm

Travellers' Choice award winner
May 7 May 8
1 room 2 adults 0 children
USD 494*
USD 214*
Great Deal
USD 256*
USD 256*
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Grand Oasis Palm
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3,146 Reviews from our TripAdvisor Community

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Showing 1,375: English reviews
New York City, New York
Reviewed 25 June 2016

My 24 year old daughter booked this trip (with 11 notice for me) as a lets get away and just relax trip, which she needed badly. Everything from our pick up at the airport, our room, the hotel restaurants, the service, cleanliness, beautiful beach at the calm end of beach, was fantastic. We couldn't have had a better time. If...

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Helpful?
1Thank Snoop426
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays. It gives us great pleasure to know that you had such a great time during your stay, it was an honor having you and your daughter as our guests. It is gratifying to receive such great comments regarding members of our team. We will...

Lewiston
Reviewed 23 June 2016 via mobile

I was a little worried after I had read a bunch of reviews before our trip but we had an amazing time at the Grand oasis palm. I had nothing to worry about. We got there at 10 am and our room was ready when we got there we were able to get all checked in and get a shower...

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Helpful?
3Thank Colleen M
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice comments about our Hotel. Thank you for your preference and for placing your trust in us, we truly appreciate it. We are glad you enjoy the great new variety of restaurants we offer, our chefs and cooks are always innovating to offer the best dishes and high...

Colorado Springs, Colorado
Reviewed 21 June 2016

This was our second trip to Cancun in two years, and second stay at Grand Oasis Palm (previously reviewed on this site). We chose to return to this hotel because this time we brought our 7-yr-old daughter and we knew the beach was very calm and clean, perfect for snorkeling. In short, the property was still so pretty, and we...

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Helpful?
1Thank Husker-in-AZ
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, It is something truly special for us having the opportunity to give you this answer, since we work hard to satisfy each and every one of our guests. We are sorry to hear that we didn’t meet you expectations on this visit. We sincerely apologize for the inconveniences you encountered during your stay. I ensure you that every...

Reviewed 19 June 2016

my room was big enought for 5 (3 adults n 2 kids) was clean and always cool and comfortable, the house keeper always make sure of my request of extra towells, room service always fast if i need it more water bottles or sodas (included in the price of the room) they were delivered right away, the personal working on...

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Helpful?
Thank Pablo O
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Pablo, Thank you for choosing our hotel, we are very happy to have met your expectations and that you had an excellent trip to Cancun. We are glad you had a nice stay and that you enjoyed our facilities, entertainment, and personalized service. We appreciate the time you have taken to share such a nice review about your experience...

Reviewed 16 June 2016

I read some bad reviews about the hotel but our family had a complete different experience I cant wait to go back. Besides the one mean concierge and the one or two bad- dismissive front desk workers the people that work here are so amazingly nice. The waitstaff is very attentive and super nice so are the bartenders. Like many...

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Helpful?
Thank Raquel S
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Raquel, First and foremost, thank you for allowing us the opportunity to host your holidays. We were very pleased to greet you in our Hotel. Likewise express our appreciation for the flattering words. We really appreciate your kind comments, especially the ones referring to our staff members. We train our staff continually so that they can provide all our...

Denver, Colorado
Reviewed 16 June 2016

We booked this resort via southwestvacations.com and got a killer rate. I was very excited for the trip, especially for my kids because of the great reviews on the Kids Club (Baby Blue Crab). We got to the resort after minimal delay and were checked in promptly. The hotel itself has two resorts connected together. The Grand Oasis Palm &...

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Helpful?
1Thank Heather T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Heather, We appreciate the time you have taken to share such detailed review about your experience with us. We wanted to let you know that all the complaints and suggestions from each of the comments in TripAdvisor are notified to all the departments in the hotel. All of them certainly help us improve in order to satisfy the expectations...

Reviewed 14 June 2016

My husband attending this resort in early February. We have never been to Cancun. I have always wanted to go there. First off, when we arrived the airport and went to the area to wait for our shuttle, we were told the shuttle number, and we waited, and we waited. Our name was never called. Finally my husband went over...

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Helpful?
3Thank Corinna T
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Corinna, We would like to thank you for taking the time to give us your opinion about your experience. We regret not having met your expectations. Thank you for letting us know the inconveniences you had with the timeshares. We wanted to take the opportunity to let you know that our guests are not required to attend these presentations,...

Auckland, New Zealand
Reviewed 14 June 2016 via mobile

This resort is fantastic for the restaurants, incredible food the rooms spacious, modern, clean and nice. You do however get a mix of staff, reception is useless and rude but the white box restaurant had amazing staff and well as makitaco. Los agaves was quite rude and uninterested too. If your planning to stay here look out for José.. Think...

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Helpful?
1Thank Vic908
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. It gives us great pleasure to know that you enjoyed your stay. Please accept our apologies, and nevertheless, we assure you that we are working diligently to maintain our high standards...

Reviewed 13 June 2016

We had a very pleasant experience at The Grand Oasis Palm Resort in Cancun this past week. Our favorite restaurant was The White Box but we also enjoyed the Sushi Bar during the afternoon especially with Rodolfo our waiter who went above and beyond to deliver satire and service like very few servers can. His charming personality made the dining...

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Helpful?
Thank Hector C
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Hector, Thank you very much for your kind and positive review. We are delighted you enjoyed our atmosphere, our rooms, restaurants and entertainment, since we aim to create unforgettable experiences. As well, we are proud to say we have a staff always ready to give their best at all times. We will of course congratulate them for their excellent...

Saint Louis, Missouri
Reviewed 13 June 2016

David and Fredy are fantastic though!! Great employees, very kind, knowledgeable, personable, and helpful. Definitely take your time to talk to them! We booked through Cheap Carribbean, and looking at pictures on that site, as well as others, there are some false pictures of this resort. There are pictures on Grand Oasis Palms website, as well as other sites of...

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Helpful?
1Thank threedaysforever
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience with us and we are sorry you were not aware that this was our family resort. We wanted to let you know that our chain has six hotels, each with a unique concept and different facilities and amenities. Our website features each hotel separately and each guest...

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May 7 May 8
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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 

Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $252 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotwire, Hotels.com, TravelUp, Priceline, Evoline ltd, HotelQuickly, TripOnline SA and getaroom.com so you can book your Grand Oasis Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Palm staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great food and family experience, with adult options as well!”
alisham236, 23 Apr 2017 | Read review
“Lagoon rooms have balcony's. Ocean rooms do not have balcony's. Small and stinky.”
203meganp, 18 Apr 2017 | Read review
“bathrooms are old and dirty”
hiroyukit217, 16 Apr 2017 | Read review
“Grand Pool is more relaxing”
tomasc765, 13 Apr 2017 | Read review
“I don't think you can go wrong.”
gypsy1920, 12 Apr 2017 | Read review
5 of 5
AMOMA
USD 214* /night
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Bookit.comUSD 256
Booking.comUSD 256
travelup.comUSD 494
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*Disclaimer
Prices are for 1 room, 2 adults
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