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Grand Oasis Palm Blvd. Kukulcan Km 4.5

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Blvd. Kukulcan Km 4.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Travelocity
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USD 202
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Free cancellation until 30/12/21
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (5301)
Pool & Beach (1046)
Dining (712)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Oasis Palm Blvd. Kukulcán Km 4.5
Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone".
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Property amenities
Parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Paid wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Billiards
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Head massage
Massage
Solarium
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
English, Spanish
6490Reviews863Q+A100Room tips
Traveller rating
  • 3,858
  • 1,300
  • 608
  • 327
  • 399
Time of year
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Popular mentions
CC wrote a review 19 Oct
Boston, Massachusetts12 contributions1 helpful vote
Beachfront View: is nice, but the water is not as turquoise, I was told since were right next door to a lagoon is the reason for that. Room: furniture is dated, clean, no balcony but the view from our room overlooked the pool area and beach. We had to hang our bathing suits on the window sill to dry. Pro is the window opens pretty wide, but no screen so wouldn't advise opening at night. Front desk staff: Christopher and Ulises provided phenomenal customer service. Food: Seafood lovers for lunch & dinner (no reservations needed) visit Sisal. There's a burger and hotdog stand between the beach and pool area, their fries are great, the line is always long around 1pm, so grab a drink before standing in line. Dinner reservations should be made around 4pm same day - would've been nice to know that since day 1. La Hacienda was our breakfast place. Drinks: ask for double shots, otherwise it's like juice/ watered down All employees wear masks and enforce it :) Adults only section is in the middle of resort and it's a nice getaway from the kids sections. Another gentleman I met on my first day there was so awesome and provided outstanding customer service, I was in a rush and didn't catch his name but it's still worth mentioning they have some great staff here!!!
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Customer Service, General Manager at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurants and our service. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Best regards, Eduardo Pérez.
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Reana B wrote a review 16 Oct
2 contributions
I came to this hotel with my family to celebrate my mother’s 50th birthday. upon arrival hotel was very muggy. fast forward to the biggest problem. FOOD and customer service. this hotel states it is all inclusive. it IS NOT. the food hall food is horrible. all the food is cold. salty. tasteless. if you try to leave with a plate of fruits they stop you. the last place to eat on the resort closes at 10:30 pm. along with bars. after that time. there is absolutely nothing to eat. not even vending machines. on my second to last night here my family and i returned from an excursion. went to the food hall where it was mexican night. you would thing the food would be amazing. instead the rice was soggy and tasteless. pasta was hard and barely cooked. fish was raw in the middle. and the food was again. COLD. so my family and i went to one of the better places to eat on the resort. it’s a pasta and pizza bar. we ordered out food my family ate. i began having stomach trouble due to having crohn’s disease. so i figured i’d just eat in the room. i recieved my food and covered it with a napkin. my waiter, Rafael, apparently seen and told the woman at the host desk who told who is believed to be the kitchen manager. upon leaving now we were stopped and told we cannot take the food. i asked the manager if he has a paper cup or anything to put the food in. he said no it has to be eaten here. i stated i cannot eat the food right here right now. he made a gesture as though he didn’t care. i asked if he rather throw the food out than to let me take it upstairs and eat it. he said yes so it’s either you sit and eat or give it to me. going to complain to a manager was no better. she said if the food is a certain temperature and it gets us sick it’s their fault. but. the food has been cold the entire night on the resort ANYWAYS. she then says we can go outside and find food if that’s the case. what’s the point in coming to an “ALL INCLUSIVE “ resort if i have to go somewhere to find food without having the option to go or starve ? I WOULD NOT RECCOMMEND THIS PLACE. VERY RACIST. BARELY ANY ENGLISH SPOKEN. HORRIBLE STAY AND FIRST CANCUN EXPERIENCE !!!
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Date of stay: October 2021Trip type: Travelled with family
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vinihochee wrote a review 15 Oct
Kansas City, Missouri66 contributions2 helpful votes
We are here now and it’s crowded. So many families and it’s been very hard to get into any of the restaurants without waiting in a long line. The pool is always filled with a lot of people and the beach has no waves which is fine but it’s filled with so much seaweed making it hard to enjoy the water. Probably why so many people are in the pool. The only way to make reservations for certain restaurants is to wait in another line when they open. We showed up 30 minutes before they opened and there was already a line of people to make reservations. They were booked up before we even made it to the front of the line and they ONLY take reservations for that day. Extremely inconvenient. This is our third day trying to get into any of those restaurants. Otherwise, the only restaurants open are buffet style food with long lines or waiting in another long line for the other sit down restaurants. The list of restaurants on the property is misleading. They’ve managed to turn ONE of the restaurants listing it as THREE different ones on the property because the bar/snack area and then they have two different menus with very small portions. So I counted only 7 ACTUAL restaurants between the two properties. This was an awful surprise especially knowing that we have to make reservations for some of them and then the lines for the others are extremely long. This morning for breakfast we waited in line for over 45 minutes just to get the the buffet area and get food. The “Adult Only” areas are also crowded and people still bring their kids there. The Snack/Bar area is only a Bar area with no snacks. Some of the restaurant staff were rude and the buffet food is not good. Not much variety in the food either. You have to ask the front desk for water bottles and they will only give you 3 at a time because the room service does not stock up the rooms properly. When we asked where on the property can we get water bottles they said only room service will bring it up. So you have to request that every day. Hotel amenities are not easily accessible and the resort staff has not been responsive in most of our requests with spa packages/excursions/Covid testing etc. Would not recommend this resort. Definitely would not recommend it if you don’t like small children running around everywhere and making noise all day and all night.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Get to breakfast early in the morning otherwise the lines are more than an hour wait.
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Response from Customer Service, Director General at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 5 days ago
Dear guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. It is important for us to mention that our staff is strictly prohibited from engaging in this type of behavior, so appropriate actions have been taken to prevent this from happening again. We regret not having fulfilled your expectations, and invite you to visit our website which has more information about our other properties. We hope to have the opportunity of welcoming you back in the near future. Cordially, Eduardo Pérez.
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Dianne V wrote a review 2 Oct
1 contribution
We had a great time. The hotel was a little dated but still luxurious. The staff was friendly and very helpful, especially Pedro S. The food was good and the coffee bar ranked a 5. I will definitely visit again.
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Customer Service, Director General at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 2 weeks ago
Dear Guest, We would like to thank you for taking the time to give us your opinion about your experience. We are glad you liked and enjoyed our coffee bar and our specialized service. Our staff works really hard to make every single one of our guests feel at home and make sure they have an amazing experience. We hope to have the honor of welcoming you once again in the future. Best regards, Eduardo Pérez.
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Karla F wrote a review 1 Oct
1 contribution
Service is amazing at this resort everybody is very friendly very attentive to your needs especially Miguel simoneen, Modesto Noh from the buffet love bites and hervin all great servers. Food is amazing very tasty I would defines come back here again .
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Date of stay: October 2021Trip type: Travelled with family
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Response from Customer Service, Director General at Grand Oasis Palm Blvd. Kukulcán Km 4.5
Responded 2 weeks ago
Dear Karla, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed our restaurants and personalized service. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Best regards, Eduardo Pérez.
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PRICE RANGE
USD 161 - USD 343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand oasis palm hotel cancun, grand oasis caribbean beach hotel, grand oasis caribbean resort
FORMERLY KNOWN AS
Grand Oasis Caribbean Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
345
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Frequently Asked Questions about Grand Oasis Palm Blvd. Kukulcán Km 4.5
Which popular attractions are close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Nearby attractions include Parroquia de Cristo Resucitado (0.6 km), Pirate Show Cancun Jolly Roger (0.2 km), and Torre Escenica (0.1 km).
What are some of the property amenities at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, parking is available to guests.
What are some restaurants close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Conveniently located restaurants include The White Box, Maki Taco, and Deli Barlovento.
Are there opportunities to exercise at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Grand Oasis Palm Blvd. Kukulcán Km 4.5 have an airport shuttle?
Yes, Grand Oasis Palm Blvd. Kukulcán Km 4.5 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Oasis Palm Blvd. Kukulcán Km 4.5 offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Oasis Palm Blvd. Kukulcán Km 4.5?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Oasis Palm Blvd. Kukulcán Km 4.5?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.7 km) and Scorpion’s Temple (4.5 km).