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Dreams Sands Cancun Resort & Spa

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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2,993 Reviews from our TripAdvisor Community

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Showing 2,015: English reviews
Waldo, Ohio
Reviewed 4 weeks ago

My husband and I visited Cancun for our 25th wedding anniversary. Dreams Sands was a great property that was so much fun! The staff was friendly and always getting people involved. The service was terrific, everyone was friendly and accommodating. The beach was beautiful, the pools were lovely and the restaurants were delicious. The rooms themselves were a little outdated,...

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Helpful?
1Thank Jjwill1012
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jjwill1012, We would like to thank you for choosing Dreams Sands Cancún Resort and Spa as your host on your recent gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience here at our resort. Thank you for your remarks about the room, we continue on doing refurbishes based on our guests feedback. We...

Florence, Kentucky
Reviewed 4 weeks ago

I absolutely loved staying at this resort. My boyfriend had never stayed at an all inclusive resort and he said he would always do this from now on. We were super impressed by the staff, the accommodations, environment, the restaurants, the whole resort, just breathtaking and we will be back. We have even discussed having our wedding there some day....

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Helpful?
1Thank crystalsgeiman
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear crystalsgeiman, It's our pleasure to know that your stay at Dreams Sands Cancún Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments. We will be honoured to host your wedding! We hope you can give us an opportunity to be a part of this important day. Sunny...

Suffolk, Virginia
Reviewed 4 weeks ago

It was a great hotel for the price. I just needed a quick escape from work and didn't feel like spending a lot of money on one of the higher end hotels. For the money I spent this resort was exceptional. The staff at this hotel were very attenative to my needs. I've been to Cancun at least 9/10 times...

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Helpful?
1Thank BornSupreme
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear BornSupreme, Dreams Cancún Resort & Spa thanks you for taking the time to share your kind review about your stay with us. We are happy to read that our employees made your trip so special. Their kindness of a staff is the basis of a beautiful experience. Also, it is nice to know that you gave your trip more...

Farrell, Pennsylvania
Reviewed 4 weeks ago

Been here twice. Loved it twice. Will come again. Awesome clean beach raked every morning. Calm blue water in the bay to relax and swim in. All restaurants were excellent. All services were outstanding. Coffee shop was awesome. All super employees work there. Drinks were professional and not watered down... made to perfection. Had Coors and Heineken. Desserts were delicious....

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Helpful?
1Thank R4014VMthomasf
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear R4014VMthomasf, In behalf of Dreams Sands Cancun Resort & Spa, thank you again for letting us be a part of your vacations. We are proud to know that, once more, we accomplished our goal of meet and exceed your expectations, specially with our staff warm service. Your comments are an inspiration for our team to continue working with passion,...

Mexico City, Mexico
Reviewed 4 weeks ago

I've been to several all-inclusive hotels before and also to several different hotels while in Cancun and the Dream Sands Cancun has set the bar to a whole new level. The location is great as well as the beach. Rooms may not be that big but that's OK. Now, drinks are excellent, regardless of the bar you went to (lobby,...

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Helpful?
1Thank ike_40
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear ike_40, Thank you very much for your kind words, we are thrilled to know that you had a perfect vacation with us in Dreams Sands Cancun Resort & Spa! Also, we are delighted to hear that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very...

Worcester, Massachusetts
Reviewed 4 weeks ago

Visited at end of October with my Mom. Staff were so friendly, especially Mauricio (our favorite waiter at El Patio) and Fredi (our cocktail waiter on the beach). Food was delicious. Water was beautiful and so warm. Everyone made us feel very welcome. Very relaxing and enjoyable vacation.

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Helpful?
1Thank Diane B
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Diane B, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We will absolutely pass along your kind words Mauricio and Fredi. Looking forward...

Reviewed 4 weeks ago

My husband and I stayed at Dreams Sands from 10/29-11/5. It was the most amazing vacation I have ever been on. I had looked forward to this vacation for over a year. I was afraid that I had set myself up for disappointment because I had very high expectations for this vacation. Dreams Sands lived up to those expectations. The...

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Helpful?
2Thank Allison K
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Allison K, In behalf of the staff and management at Dreams Sands Cancun Resort & Spa, thank you very much for your kind review of our property, and for giving us the opportunity to host your vacations. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team...

London, United Kingdom
Reviewed 5 weeks ago

Stayed at Dream Sands for our honeymoon and had a fabulous time. The hotel, staff and food were great and we would like to say a special thank you to the waiters Jonathan, Absalon and Juventino who were the best. Thoroughly recommend staying there and we will return again with the family.

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Helpful?
2Thank 420pclarke
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Estimado 420pclarke, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We will pass along you words to Jonathan, Absalon and Juventino. Looking forward to host you and your family again!

Owen Sound
Reviewed 5 weeks ago

Outstanding food and service – always with a smile and “it’s a pleasure”. Our favourite restaurant was Olio – for a la carte breakfast and lunch every day and in the rotation for dinner as well. The service in Olio was nothing short of perfect lead by Captain Maria, Hostess Suhey and staff Rodrigo, Christian, Arturo, Lazaro, Luisa and Raul....

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Helpful?
1Thank 5starOwenSound
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear 5starOwenSound, It is an honor to read that Dreams Sands Cancun Resort & Spa meet and exceded your expectations. Thank you very much for your kind review. We will pass your kind words to our staff in Olio, our biggest strength is the warm service that we provide to our guest and that has become a signature of our...

Ephrata
Reviewed 5 weeks ago

Kids never wanted to leave, gave us independence, enjoyed every day of it. Movie on the beach, buffet on the beech, fire pit, activities, pool, they had it all for them. Great selection of restaurants, some small hick-ups, but understandable.

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Helpful?
3Thank Ant4travel
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Ant4travel, Thank you for choosing the hospitality of Dreams Sands Cancun Resort & Spa, and for taking the time to write a review about your recent experience. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterises our brand and resort. Sunny Regards!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $285 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
523 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views, Customer Service, Entertainment”
 of 5 bubbles ajrodriquez, 8 Dec 2016 | Read review
“Room was beautiful!! Booked deluxe partial ocean view got direct ocean view. No upgrades even offered. Booked two rooms, didn't even receive them together. And the extra room was for my kids. Staff is wonderful!! Everything very clean!! Alfredo, concierge, very helpful, very kind, spoke with my kids everyday!! Enjoyed our vacation. Food was excellent. Did not care at all for dress code in buffet!!!”
 of 5 bubbles 464jenk, 7 Dec 2016 | Read review
“Higher floors have better views”
 of 5 bubbles _ddh9395, 6 Dec 2016 | Read review
“I had a queen room on the 5th floor very cosy nice balcony overlooking the pool and out to the ocean. ”
 of 5 bubbles 691mattj, 4 Dec 2016 | Read review
“The balcony room would be best. Otherwise, you have a great view with just an open window.”
 of 5 bubbles jchomeseller, 4 Dec 2016 | Read review
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