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Dreams Sands Cancun Resort & Spa

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#30 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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2,976 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Sands Cancun Resort & Spa
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Showing 2,005: English reviews
Bismarck, North Dakota
Reviewed 1 week ago

We normally stay at bigger resorts and love the Hard Rock properties, but decided to change it up after a review from a friend. This resort is definitely smaller, but for a relaxing time, it was fabulous! We did the preferred upgrade and think it's an absolute must. The thing is you have to use it and take advantage of...

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Helpful?
4Thank mwolf727
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear mwolf727, We appreciate you taking the time to review your stay with us. Thank you also for the compliments about our views, preferred beach and customer service. These are some of our biggest points of distinction so it's nice to see we were able to meet and exceed your expectations. We will make sure to share your kind words...

Thousand Oaks, United States
Reviewed 2 weeks ago

I traveled with my family to Dreams Sands in early November; I will make a hotel review soon; but I think I should give to restaurant Himitsu its own review as it deserves it. Himitsu had in the past a lot of bad reviews, they have a new chef since about 6 months in my understanding and things changed for...

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Helpful?
2Thank Arturo T
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Arturo T, The Team of Dreams Sands Cancún Resort & Spa thanks you for choosing our hotel for your stay and for taking a few minutes to write about your culinary experience with us. Thank you for highlighting the professional service you received during your stay, specially at Himistu. We are really happy to hear that you liked it...

Reviewed 2 weeks ago via mobile

My family and I came here for 6 days and honestly I've never had a better time with them. The entertainment crew is absolutely wonderful, very down to earth people. Along with that there is amazing food, my favorite being Portofino (the Italian restaurant) we had Jonathan and Alex waiting on us and I would highly recommend asking for them,...

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Helpful?
2Thank Emily B
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Emily B, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Yellowknife, Northwest Territories
Reviewed 2 weeks ago

Excellent food, staff. However, site is small, building is quite high and sun does not hit pool area or beach until almost 11AM. Beach area is also small,. Nightly entertainment was good, and lasted about 45 minutes, which was perfect. Able to walk to some small businesses and flea market as well as ferry to Isla Mujeres. The infinity pool...

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Helpful?
1Thank saskabush_kid
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear saskabush_kid, We appreciate you have taken the time to share our experience with us. Thank you for staying with us, we are very sorry to hear that we fell short regarding your full satisfaction and that we didn't exceed your expectations. Your feedback and constructive comments will be very helpful as we evaluate areas of focus for future enhancements....

Reviewed 2 weeks ago via mobile

Dreams Sands Cancun did not disappoint!! There were nine of us traveling together, 5 adults and 4 kids. We had 3 rooms in the preferred section. Check-in was a breeze. Initially, my family of 4 was given the honeymoon suite. Amazing outdoor space, however, for 4 of us, it was way too small. The staff was very helpful and accommodating...

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Helpful?
3Thank Angela P
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Angela P, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. We are...

Illinois
Reviewed 2 weeks ago

I have stayed at many Dreams resorts, and this one didn't disappoint. I went with my husband & really appreciated the service and friendliness of all the staff here. They all work so hard to make sure the guests are comfortable and happy...from the restaurants, to the bellhops, to the room service to the spa; top-notch service! Special thanks to...

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Helpful?
2Thank NamasteAway
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear NamasteAway, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Dreams Sands Cancun Resort &...

Folsom, Louisiana
Reviewed 2 weeks ago

Great resort with great staff. Don't go though if all you want is a romantic getaway, lots of people with kids. Still a great place! Would definitely like to go back soon. Easy walk to shopping and great tour operators on site that help with anything you are looking for.

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Helpful?
1Thank Robert P
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Robert P, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your gateway to our destination. We are delighted to hear that you thoroughly enjoyed you experience. We appreciate your comments. Looking forward to host you again!

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

we returned back to dreams sands in november of this year. while we weren't crazy about this hotel (the rooms are quite small), we loved the beach, which is why we wanted to come back for a visit. well, we were really shocked and disappointed because the beach is a quarter of the size it used to be. the beach...

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Helpful?
1Thank bahamasgirlatheart
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear bahamasgirlatheart, Thank you very much for your preference and writing a comment about your vacation. We are sorry to hear you didn't enjoy our beach that much, but appreciate that you have enjoyed our staff attentive service and our restaurants. The Explorer's Club has the best staff as well, all the kids are always having a great time, they...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

We are currently staying In this resort for my birthday, we are leaving on 11/23/16. I just wanted to make sure that some of our favorite workers here get the most amazing review ever because they have seriously made our stay so much better ! Thank you so much restaurant WAVES AND SANDS for making my birthday dinner on the...

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Helpful?
2Thank A TripAdvisor Member
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Guest, Happy birthday, nice to know that you choose us to celebrate! We are glad to know that our staff made your celebration so special. We will pass your kind words to the above mentioned staff, our biggest strength is the warm service that we provide to our guest and that has become a signature of our brand. We...

edmonton, Canada
Reviewed 2 weeks ago

We had such an amazing time at the El Patio Restaurant at the dream sands with our waiter Jose Cahurch upon arrival that we had to make sure that we ended our holiday in his section on the night we left. We love the dream sands! The staff are all amazing and friendly. This was our adult kids first trip...

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Helpful?
1Thank Rhonda K
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Rhonda K, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service, and above all that we have once more successfully achieved out goal to deliver the most memorable experience to our valued guests. We highly appreciate your comments about the food and the warm service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $301 - $847 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#24 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#30 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
521 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views”
 of 5 bubbles _ddh9395, 6 Dec 2016 | Read review
“I had a queen room on the 5th floor very cosy nice balcony overlooking the pool and out to the ocean. ”
 of 5 bubbles 691mattj, 4 Dec 2016 | Read review
“The balcony room would be best. Otherwise, you have a great view with just an open window.”
 of 5 bubbles jchomeseller, 4 Dec 2016 | Read review
“Top floors facing the ocean offer a spectacular view!”
 of 5 bubbles Z2go, 2 Dec 2016 | Read review
“Don't have an opinion on a room tip as our room was very clean, comfy beds/pillows, and always had clean towels and sheets !!!”
 of 5 bubbles O4147TJsusanr, 2 Dec 2016 | Read review
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