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Dreams Sands Cancun Resort & Spa

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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Dreams Sands Cancun Resort & Spa
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2,998 Reviews from our TripAdvisor Community

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Showing 2,017: English reviews
Newburyport, Massachusetts
Reviewed 30 October 2016

We had such a great time during our five days at the Dreams Sands resort. Like other reviews stated, the service was exceptional. Each staff member really made us feel special and was attentive to our wants and needs. The food at the resort was great. We ate at every restaurant except for El Patio and each night we raved...

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Helpful?
2Thank elw2566
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear elw2566, Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations; your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us. Our team looks...

Reviewed 30 October 2016 via mobile

We just returned from a girls getaway in October 2016. It was a nice resort, on a great stretch of beach, and lots of drink & dining options. The rooms were nice and clean. It is worth it to get the Preferred Club though! We had access to a preferred club lounge that had a full service bar, appetizers, and...

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Helpful?
1Thank I s
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear I s, Thank you very much for staying at Dreams Sands Cancun Resort & Spa recently and writing a comment about your experience. We are delighted to read that you enjoyed the facilities and special services delivered to Preferred Club guests. We proud ourselves with providing an outstanding service that has become our signature feature. It would be our...

Liverpool, United Kingdom
Reviewed 30 October 2016

This hotel is perfect quite small but situated right in the central part of cancun ... I have stayed in a Riu caribe previously and I would say this is better food and location I would say the only down fall is the inside is small but the beach is amazing and 2 mins walk from co co bongo

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Helpful?
1Thank charlmc2008
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear charlmc2008, Thank you for sharing your feedback with us. We are glad to hear that your first experience with the hotel was excellent and the service received was amazing. It will be our greatest honor to welcome you back at Dreams Sands Cancun Resort & Spa. Sunny regards!

New York
Reviewed 29 October 2016

This was our eight stay at a Dreams property and upon arrival noticed this property did not have WOW factor like that of their other property. The reception we received was quick with a rush to get us to the Dreams VIP (aka) Timeshare team. This is the first we had experienced this at a Dreams resort. This was a...

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4Thank laughingirish
Franklinville, New Jersey
Reviewed 29 October 2016 via mobile

My husband and I just visited this resort October 22-27,2016. The staff was great and very accommodating. We stayed on the 10th floor in a King room. The bed was comfortable and the room was very clean. Beach wait staff were nice and friendly.Thank you Caesar for the good service. I would definitely return and recommend the resort.

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Helpful?
1Thank lccare
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear lccare, Thank you for choosing Dreams Sands Cancun Resort & Spa to host your vacations. We are very happy to read your comments and we will be even happier to host you again with your husband. We appreciate the time to review our resort, we will work harder to achieve five stars on your next trip.

Reviewed 28 October 2016 via mobile

This is the third night we have seen the Tenors. Yet again a fantastic performance they kept us captivated and entertained. Bravo 🇲🇽🎤🎤 A fantastic holiday all you have to do is ask and they will do there upmost to make sure it's can be ✅ The hotel facilities and entertainment are first class will we be back. God willing...

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Helpful?
2Thank Dave B
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Dave B, We appreciate you have taken the time to write a review about your stay with us. We are happy to know that you enjoyed The Cancun Tenors, they really are amazing. Remember that Dreams Sands Cancun Resort and Spa is your second home and we are already waiting for you. Kind Regards,

Miami, Florida
Reviewed 28 October 2016 via mobile

I love this hotel because their personel working there alls are excelent. The food is excellent because they have a Buffet and 6 more Restaurants who served different class of food and they served food at room any time. The room always is very clean. If I going to Cancun again I stay in the same hotel.

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2Thank ivettelopez1956
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear guest, It's our pleasure to know that your stay at Dreams Sands Cancún Resort and Spa was a wonderful experience and that we exceeded your expectations with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Indianapolis, Indiana
Reviewed 28 October 2016 via mobile

Very nice resort. They put 3 bottles of champagne in our room throughout the week for our Anniversary. Food was decent wherever we ate. Only issues we had: we PAID for an upgrade but their computer did reflect that so it took 4 days for them to restock our mini-bar and only after we called them on it 2 days...

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1Thank ScubaMarlin
Chicago
Reviewed 28 October 2016 via mobile

We're half way through a week's stay, so far so good! I'm on the beach here typing on my phone😎 The crew is great, the food is good, the beach fantastic. Check-in was painless, we did have to wait until 3pm for room, no biggy. They did put us in a 2 queen room, offered to upgrade us to a...

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Helpful?
6Thank wingnuttzz
KimberlyGandara, eConcierge & Social Media Coordinator at Dreams Sands Cancun Resort & Spa, responded to this review

Dear wingnuttzz, Thank you for staying at Dreams Sands Cancun Resort & Spa and for taking a little bit of your vacation time to share your comments on TripAdvisor. It was a pleasure to host your recent gateway. We are glad to know that you loved our Unlimited Luxury with no towel cards and no arm bands. We are delighted...

Greensboro, NC
Reviewed 27 October 2016

We stayed at Dreams Sands for four nights. This is our fourth Dreams property that we have tried and it did not disappoint. The service people were great and seemed very happy to serve. The food was excellent. The beach is in a perfect inland location so that it remains very calm. The guests were a nice mixture of people...

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Helpful?
1Thank twoandchild

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated along a breathtaking white sand beach in the heart of Cancun's Hotel Zone, sits Dreams Sands Cancun Resort & Spa! Experience all the great inclusions of Unlimited-Luxury(R) at the newest beachfront resort of your Dreams in Mexico - where there's something fun for every age. ... more   less 

Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $285 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Booking.com, Travelocity, Priceline and Jetsetter so you can book your Dreams Sands Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#27 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Sands Cancun Resort & Spa staff and other travellers.
526 questions
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Questions? Get answers from Dreams Sands Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor, balcony = great sea view”
 of 5 bubbles nmp09, 10 Dec 2016 | Read review
“Views, Customer Service, Entertainment”
 of 5 bubbles ajrodriquez, 8 Dec 2016 | Read review
“Room was beautiful!! Booked deluxe partial ocean view got direct ocean view. No upgrades even offered. Booked two rooms, didn't even receive them together. And the extra room was for my kids. Staff is wonderful!! Everything very clean!! Alfredo, concierge, very helpful, very kind, spoke with my kids everyday!! Enjoyed our vacation. Food was excellent. Did not care at all for dress code in buffet!!!”
 of 5 bubbles 464jenk, 7 Dec 2016 | Read review
“Higher floors have better views”
 of 5 bubbles _ddh9395, 6 Dec 2016 | Read review
“I had a queen room on the 5th floor very cosy nice balcony overlooking the pool and out to the ocean. ”
 of 5 bubbles 691mattj, 4 Dec 2016 | Read review
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