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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,083 Reviews from our TripAdvisor Community

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Showing 4,264: English reviews
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Reviewed yesterday NEW

My boyfriend and I, in our late 20s, went to the Hyatt-Zilara for 5 nights. We were worried when we first arrived because we were WELL early for check-in. However, our room was ready at 11am! I'm not sure if this happens always, but it was awesome for us! From the first day to the last, we truly felt as...

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Thank Kayla O
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We returned to Hyatt Zilara for our annual couples vacation- year number 7! It gets better every year. Hyatt continues to do a great job renovating the property. The service continues to be the draw here. Every year we love seeing Ivan and Guadalupe at the pool, Noe at Marie Marie and Luis at spice. The food is excellent ....

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4Thank Amblertraveler
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Amblertraveler, Thank you very much for your return visit to Hyatt Zilara Cancun, it is a great delight to be able to welcome our distinguished and loyal guest, like you, again and again, to your home in the Mexican Caribbean. There is no better satisfaction for all our entire staff, that have the opportunity to welcome you back to...

Los Angeles, California
Reviewed yesterday NEW

Pros: - Service was amazing. People are nice and frequently asking you if you need anything - The facility looked clean - Food was decent for all-inclusive; had variety - Pool and swim-up bar a plus - All rooms have ocean-view with hot tub inside Cons: - Not much, probably just improvement on the food quality (they have asian, mexican,...

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Thank chengj91
Omaha, Nebraska
Reviewed 2 days ago NEW

I'm a Hyatt Platinum member and felt like I was at a motel 6 pool. I had placed my belongings on a cabana for 4 days consecutively and never had an issue. On the 5th day I returned from eating breakfast to find my belongings taken off and sent to lost and found. The two young ladies in the cabana...

Review collected in partnership with Hyatt Hotels
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2Thank Debra H
Reviewed 2 days ago NEW

Our first time in Cancun and we could not have asked for a better place to stay. The property is beautiful and all rooms have a view of the ocean. The facility is clean with good selection of restaurants. The gym is the best that I've ever seen in a hotel/resort. The staff here are incredible. They truly go out...

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1Thank Tai N
Jersey City, New Jersey
Reviewed 2 days ago NEW

First time at Zilara. We booked assuming this would be more luxurious than Ziva turquoise where we went last year and Zilara was not better. Pros: kinda in the middle of everything if you want to venture out, beach was fantastic, swim-up bar friendly and engaging (see Lucio) Cons: food isn't on par with the resort, pool heater was broken...

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1Thank stevesouh
Orange County, United States
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank juliewR4017LF
New York City, New York
Reviewed 2 days ago NEW

Quiet, secluded, and perfect for a romantic getaway! The resort never felt packed! Every staff member went above and beyond! From waiters to poolboys to the clean team, everybody was perfect! Just be careful if they stuff you in 136. Great view, but no wifi in the room. It was also separate from the main hotel. We asked concierge to...

Review collected in partnership with Hyatt Hotels
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1Thank Garydealswheels
Green Bay, Wisconsin
Reviewed 3 days ago NEW

Customer service, food and drink were outstanding at this all inclusive. The facilities and beach were extremely well cared for, and staff were very friendly. The only possible improvement we would suggest is to cut the rap music at the pool in favor of more Latin flavor music.

Review collected in partnership with Hyatt Hotels
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2Thank michaeli111
cleveland. UK
Reviewed 4 days ago NEW

Just come back from a week at this hotel the first time back since it changed hands. The hotel is still good and the staff cannot be faulted. The only down fall is the food. Pelicanos it was dire. Cold and mostly undercooked. No one wants a crab cake full of shell! Cold and hard vegetables. Shrimp hard as nails...

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2Thank kenneth p

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $542 - $1,022 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#5 Romantic Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
886 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get higher floor to get better views of the beach”
 of 5 bubbles stevesouh, 25 Mar 2017 | Read review
“Get the highest room possible with a sea view”
 of 5 bubbles kennethp941, 23 Mar 2017 | Read review
“Get floor 4 or above for view”
 of 5 bubbles towels2017, 23 Mar 2017 | Read review
“there are no bad rooms at this hotel”
 of 5 bubbles margieharry56, 21 Mar 2017 | Read review
“Get a high floor away from the atrium if you want to go to sleep”
 of 5 bubbles 129thomasa, 20 Mar 2017 | Read review
5 of 5