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Hyatt Zilara Cancun

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Hyatt Zilara Cancun
Hyatt Zilara Cancun
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5,241 Reviews from our TripAdvisor Community

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Showing 4,402: English reviews
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Reviewed yesterday NEW

Everything was wonderful: the staff, the food, the amenities, the entertainment, and the location. We would definitely recommend this resort! We tried out every restaurant included. They made special meals and changes to existing meals to accommodate my vegan diet. Thanks Alan (café), Fernando, Abel (Spice), Carlos (Pelicanos), and all of the other staff for making it such a special...

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Thank kara626
Powder Springs, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I won't go into a lengthy review as it is clear from my title that if I have been here 7 times in 7 years..... I LOVE THIS PLACE! But to answer common questions. Food is very good for an all inclusive. The BEST buffet on the strip! Customer service is top notch...shout out to Eloisa, Ligia, Guadelupe, ArcAngel, Paul,...

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8Thank LuvCruizin
About Hotel's Favourite Review
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear LuvCruizin, It has been a pleasure to welcome you back, thank you for your return visit to our beautiful property and for your loyalty trough all this time, It is very kind from you to share once more, all your impressions from your Hyatt Zilara experience during your recent stay. We are glad to know that you very much...

Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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Thank glennallenh
Reviewed yesterday NEW

Excellent vacation and the service exceeded our expectation. Guest rooms were cleaned and well stocked. The SPA experience was out of this world. Great customer service received by Daniel, Usiel, Josefina and Claudia. Look foward to returning and I would highly refer this resort. The quality of food was very well presented and the swim up pool suite will blow...

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Thank wilhelmina j
Mountain View, California
Reviewed 2 days ago NEW

Went here with a group of friends for my birthday and had such a wonderful time. The staff was very attentive and friendly. We didn't feel pressured for tipping like other resorts, although we did tip throughout our trip (optional of course), every staff member had a fantastic attitude. The location is amazing, the food was good for all-inclusive, the...

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Helpful?
1Thank yoohoo2014
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear Yoohoo2014 It has been a pleasure to welcome you, we are pleased know you had a fantastic BIRTH DAY, while enjoying the excellent service, as well as the delicious food and beverage offerings. Im please to pass your beautiful feedback to our team members Arcangel and also Mr. Daniel, they will remember you on the spot and Im pretty...

New Jersey
Reviewed 3 days ago NEW

We loved it overall. Food and beverage staff are attentive and fun. David (outside, poolside) and Ligia, (inside around the lobby bar) went above and beyond. Just delightful! Enjoyed a rainy day with a couples' massage - Muriel and Karina were wonderful! Our only complaint...the nightlife in the hotel. There is a large area for bands, a dj, and dancing,...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Susan L
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Susan L, First and foremost, let me start by thanking you for coming back for a second great experience at Hyatt Zilara Cancun, we have been delighted in having you back and pamper you again with our Service from the Hearth. We are glad that you had a wonderful stay once again, enjoying from the entire facilities, the great...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEWvia mobile

We ordered 90 peso tequila at the restaurant Maria Marie and they returned halfway through the meal and told us they should have charged us for 400 peso tequila by mistake. The head waiter, Daniel Lopez, came to us after the waiter refused to handle his mistake and tried to bully us into paying three times as much for their...

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Helpful?
1Thank A TripAdvisor Member
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Guest, Thank you very much for choosing Hyatt Zilara Cancun, as the hotel to come and spend your valuable vacation time, it has been a pleasure to have you with us. We are sorry for the inconvenience you went trough at Maria Marie with the overcharge of the Tequila that you were served, we apologize for the incident in...

Reviewed 3 days ago NEWvia mobile

My husband and I come to this resort every year & have for about 10 years now. We love it here! The hotel staff are so kind & helpful, and a lot of fun! The resort is very well maintained & beautiful! The beach & water are outstanding, the spa is out of this world, and the food is fabulous...

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Helpful?
Thank Miasalpa
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Miasalpa, It has been a pleasure to welcome you back, thank you for your return visit to our beautiful property and for your loyalty trough all this 10 long years, It is very kind from you to share once more, all your impressions from your Hyatt Zilara experience during your recent stay. We are glad to know that you...

Mount Sinai, New York
Reviewed 3 days ago NEW

We really loved the trip!! For us it was a quick weekend getaway and felt like we were away longer. The hotel was amazing and the service excellent! Our only regret was that we didn't stay longer! Maybe...next time

Review collected in partnership with Hyatt Hotels
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1Thank G7111QLjosephg
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear G7111QLjosephg, Thank you very much for taking your valuable time to write this short, but positive review about your recent stay at Hyatt Zilara Cancun! It was an honor to have you as our guests and we are very happy to know that, you did very much enjoy of a wonderful weekend, with the varied dining options, great rooms...

Detroit, United States
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank 265lanettem
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Asiana
Asiana
Cuisines: Japanese, Sushi, Asian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 

Additional Information about Hyatt Zilara Cancun

Address: Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $525 - $1,050 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Travelocity, Hotwire, Orbitz, Hotels.com, Hyatt Hotels Corporation, TravelUp, HotelsClick, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#5 Romantic Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Zilara Cancun staff and other travellers.
917 questions
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Questions? Get answers from Hyatt Zilara Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the center of the hotel on the third floor. We had a great view of the pool and the ocean.”
kara626, 26 Apr 2017 | Read review
“Swim up suite is and excellent choice”
wilhelminaj2017, 26 Apr 2017 | Read review
“Presidential Suite”
Fin1970, 23 Apr 2017 | Read review
“Any room you choose you'll be happy with but keep in mind you will spend most of your time by the pool or lounging around the hotel lobby.”
nbrooks300, 22 Apr 2017 | Read review
“Rooms in the Center, upper floors, have the best view”
ggelada, 20 Apr 2017 | Read review
5 of 5