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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,228 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Resort & Spa Cancun
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Showing 1,001: English reviews
NY
Reviewed 1 week ago

Couldn't use pillows, because they had a strange smell. For the few days that A/C worked, it leaked water on floor in bathroom. Also couldn't flush toilet room 5509 properly, water pressure was weak used lobby toilet sometimes

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Helpful?
3Thank cancunj0e
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for...

Cedar Rapids, Iowa
Reviewed 1 week ago

The pool and beach were beautiful. The rest you pretty much get what you pay for. Rooms are ok. Service was good. Food was ok. We could usually find something to eat. Travel was easy. The city bus only costs $1 per person and will pretty much take you wherever you want to go. We loved the all day catamaran...

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Helpful?
Thank 944katherinet
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Kamloops, Canada
Reviewed 1 week ago

My Mom, husband, and I just returned home from what we consider our favourite all inclusive vacation to date. From the moment we hopped into our air conditioned transport, to arriving at the Bel Air Collection and were greeted with kind holas, a glass of champagne, and that expansive view of the ocean we were hooked. Then to check in,...

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Helpful?
2Thank _markandtanialee
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our main...

Rio de Janeiro, Brazil
Reviewed 1 week ago

The electric wall plug in the room was not working properly. The shower was a bit old and had many holes blocked The hotel is undergoing a reform, thus there were some workers and dust in the corridors

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Helpful?
1Thank 669mariateresal
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We would like to apologize for all the inconveniences during your stay with us. Our commitment provide the best service...

Reviewed 2 weeks ago via mobile

This resort is pretty quiet but still can be tons of fun. The food is pretty good and the drinks were strong and delicious thanks to the wonderful bartenders. All the staff were really helpful and made me feel like I'm home which was great. The only downside was the construction at the next resort that got pretty loud but...

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Helpful?
1Thank Alla B
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Alla B Thank you for taking the time to write and share your recent experience at Bel Air Collection Resort & Spa Cancun We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience. Sunny Regards, Nelly Sánchez General manager.

Manchester, United Kingdom
Reviewed 2 weeks ago

This is our third time and the standards have fallen since our first visit 6 years ago. The hotel needs a lick of paint and new fixtures. The overall up keep of the hotel has been neglected. The food has always been of a steady standard the food is nice, well presented but slightly monotonous - lunch much better than...

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Helpful?
2Thank jonpiper
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear jonpiper Thank you so much for sharing your latest experience at Bel Air Collection Resort & Spa Cancun, and thank you for the feedback regardig the noise on the rooms and areas, your remarks help us improve in order to keep a high level of satisfaction among our beloved guests. Please be sure we will follow up with every...

Las Vegas, Nevada
Reviewed 2 weeks ago

i think this hotel needs renew everything and everyone, room service was awful , they never left the towel after they clean the room , my bathroom was sink all week even they fix it 3 times, when i complane about my bathroom front desk told me not to open IC , its just so un profesinal thats all

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Helpful?
Thank 766umutb
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Thank you so much for sharing your latest experience at Bel Air Collection Resort & Spa Cancun, and thank you for the feedback regardig the noise on the rooms and areas, your remarks help us improve in order to keep a high level of satisfaction among our beloved guests. Please be sure we will follow up with every single...

ontario
Reviewed 2 weeks ago

The lobby/bar area is in desperate need of renovation, and the furniture in the lobby is so uncomfortable, you would rather stand than sit. It needs some new comfortable seating areas with potted plants and trees for atmosphere. On the plus side, the staff at this resort were very friendly and helpful, especially our waiter Marsiela, and the pool and...

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Helpful?
Thank startthecar
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear startthecar Thank you for sharing your experience and for highlight the amazing work of our staff. We appreciate your feedback as we consider them as the most important tool to address the areas of opportunity that require our attention. I assure you that we are doubling efforts to improve every aspect to the detail. We would like to change...

Riverdale, Georgia
Reviewed 2 weeks ago

I Will not stay here again nor will I recommend anyone.to stay here. Please tear this hotel down and restart FRESH!! The thing that made our stay OK was the employees. They were nice & courtious they barely understand english

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Helpful?
Thank Monical S
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First of all, I would like to thank you for choosing Bel Air Collection Resort & Spa Cancun, as the preferred option to spend your recent holidays as well as, by letting us know about your inquietudes. We attach a great value to your comments and they are always taken with our maximum interest. We carefully reviewed and...

Toronto, Canada
Reviewed 2 weeks ago

I had exelent view from my window. The hotel not so big, but it give opportunity relax and enjoy your trip. Is not new, some things don't work properly. But I can retourn in this place, I was in 30 different countries.

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Helpful?
Thank olgan356
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear olgan356 Thank you for taking the time to write and share your recent experience at Bel Air Collection Resort & Spa Cancun We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience. Sunny Regards, Nelly Sánchez General manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $132 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Odigeo, Orbitz, HotelTravel.com, Priceline and Travelocity so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#48 Top resorts Hotel in Cancun
#50 Spa Hotel in Cancun
#58 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
65 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
“We have always asked for an ocean view.”
 of 5 bubbles jonpiper, 26 Nov 2016 | Read review
“If you can get past the hotel needing upgrading - enjoy the people and the food ... and the beach!!”
 of 5 bubbles joannd959, 17 Nov 2016 | Read review
“Lagoon view rooms are great”
 of 5 bubbles mimchik, 29 Sep 2016 | Read review
“I had 5110 -next to stairs going down to pool, restaurant and near lobby. Convenient and still quiet.”
 of 5 bubbles Sherry76244, 22 Aug 2016 | Read review
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