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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,317 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Resort & Spa Cancun
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Showing 1,025: English reviews
Carlsbad, California
Reviewed 1 week ago

This is a nice hotel although most of the rooms have black mold that is dangerous to breathe and needs to be fixed. Other than that it is a great value. Both the food and drinks were excellent and so was the beach!

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2Thank emiliasalidaanti2017
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 1 week ago via mobile

The hotel was dirty old hotel. Clog sink. I was talking to some quests, just as I started to leave the hostess ask me for my check to pay. I explained I didn't have lunch in restaurant. As I  began going to the elevator SHE CHASES! ME!  SHOWS ME A CHECK WITH THE ROOM # 6307!  that wasn't my room...

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3Thank A TripAdvisor Member
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Kc
Reviewed 1 week ago

I had to wait over 40 minutes for towels to be delivered which made me have to change my plans because I missed the bus. I was not happy at all. The bar service was always great. We had diff>cult using our American money and receiving change

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Thank Adriene W
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Scottsdale, Arizona
Reviewed 2 weeks ago

This hotel needs a serious remodel. The food is lacking, the drinks are good. The employees are great! Very friendly! Not the place for picky travelers, but perfect for those who only need a clean bed

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1Thank Kasey D
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Kasey D, Thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that...

Kansas City, Missouri
Reviewed 2 weeks ago

I enjoyed every minute at this resort. The rooms were kept very clean. The waiter staff at the pool and restaurant were awesome. They were attentive, helpful and friendly. The food was tasty and good.

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Thank ymac47
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Seattle, Washington
Reviewed 2 weeks ago

Big pool and nice beach but no beach service. No towels for a while. Restaurant service good. Waiters good and friendly. Rooms are comfortable and spacious. A little noisy from construction next door.

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1Thank mariakH2006JA
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for...

Owen Sound, Canada
Reviewed 3 weeks ago

Room and view were amazing. Gourmet food - ordered off the menu and the most friendly service we have ever had. The following people added to making it the best trip ever; E. Gomez, Jessie. Martinez, Mariano Poot, Uriel Martinez Irving & Alfredo. Renee Sawa was doing a school placement - he was super helpful and a great translator. All...

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Thank Muriel M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

Vancouver
Reviewed 3 weeks ago

My man and I take care of what we eat. We loved the fact that you can order off the menu as you wish and the way you like it. The food was beyond amazing!!!! Drinks too!!! Our stay was very pleasant & everyone was very nice to us.

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Thank suzannehR4742KC
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear suzannehR4742KC, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to have accommodated you during your experience you lived in our premises and appreciate the cheerfulness from our people. At our Bel Air Collection Resort & Spa Cancun we have every desire to address your needs, our main...

Reviewed 3 weeks ago

We arrived at the hotel, and the bell boys greeted us with mimosas, they took our name and luggage, it was still a little early to get our room, so we waited by the courtyard to check-in. Once we checked with with Gustavo, he told us that we could change in the gym and the hotel would hold our bags...

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Thank B R
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

West Los Angeles
Reviewed 4 weeks ago

Hotel appears geared for student and budget travelers. However we enjoyed our stay very much. Maybe more food selection at breakfast. Same every morning. Front desk staff can use more experience - seemed in 'training'. We would return.

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Thank Milwood
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $133 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
68 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside rooms have the best view”
 of 5 bubbles jerogershealth, 9 Jan 2017 | Read review
“Rooms were quiet as the music stops at a reasonable hour (dark).”
 of 5 bubbles 943murielm, 26 Dec 2016 | Read review
“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
“We have always asked for an ocean view.”
 of 5 bubbles jonpiper, 26 Nov 2016 | Read review
“If you can get past the hotel needing upgrading - enjoy the people and the food ... and the beach!!”
 of 5 bubbles joannd959, 17 Nov 2016 | Read review
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