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Bel Air Collection Resort & Spa Cancun

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Traveller (2229)
Pool & Beach (565)
Room & Suite (493)
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Overview
  • Excellent37%
  • Very good26%
  • Average17%
  • Poor11%
  • Terrible9%
Travellers talk about
“pool bar”(84 reviews)
“sushi”(74 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (3,522)
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374
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All reviewspool barsushiall inclusive packagelagoon viewbeach areapool sidegreat beachalfredoocean frontspring breakvacationangelmarianojacuzzibartenderdiegowaiters
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1 - 5 of 1,359 reviews
Reviewed yesterday

Air conditioning was loud. Leaks throughout the hotel. Exceptional customer service. Food was good. Beautiful view of the ocean and pool. My room had a beautiful view and a very comfortable bed. Very hard working and tentative staff. I do wish the hotel would have...More

Review collected in partnership with this hotel
Thank ghc72689
Hotel's Favourite
Reviewed 9 November 2017 via mobile

We love the place, very excellent spa services, so relaxing 😌 I even felt at sleep 😴. Ask for Mayra or Sara for wonderful massage 💆🏼. Awesome hotel!! Food was great and people are very friendly. We will sure come back and visit again.More

2  Thank Liliana1224
Response from GerenciaBa_Gral, General Manager at Bel Air Collection Resort & Spa CancunResponded 8 December 2017

Dear Guest, Thank you for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us, your comments are highly appreciated to improve our areas of opportunity. We are glad to know that you spent...More

Reviewed 2 days ago via mobile

My family and I stayed at this hotel and it was horrible. The hotel needs updating ASAP!! Our TV wasn't working in the first room then then shower wouldn't get hot so they moved us to another room which was far more worst. Each day...More

Thank lotusgraves11
Response from Gerencia G, General Manager at Bel Air Collection Resort & Spa CancunResponded yesterday

Dear guest Thank you very much for your opinion Our pool and ocean front view is beautiful We sorry if after doing our best was not enough to meet your expectations, please accept our apologies We still working everyday to impruve the facilities and services...More

Reviewed 3 days ago via mobile

This hotel wasn’t our choice. It was a “free” trip. Let me start with the positive - the location is good. Right at the beach. However, that’s the only positive aspect of our stay. The food was horrible. Our door handle broke so we were...More

Thank Nandi H
Response from Gerencia G, General Manager at Bel Air Collection Resort & Spa CancunResponded yesterday

Dear Nandi Thank you very much for your opinion Our good location right on the beach also near from the airport is a good reasons to visit Bel Air Cancun We sorry if after doing our best was not enough to meet your expectations, please...More

Reviewed 3 days ago

Reading reviews ahead of this trip made me apprehensive however I tried to keep an open mind. Yes, the place is old and in need of upgrades but I think for the price you are getting a decent deal. The pool and beach are beautiful....More

Thank denisect2018
Response from Gerencia G, Gerente at Bel Air Collection Resort & Spa CancunResponded 2 days ago

Dear Guest, Thank you very much for taking a little of your valuable time to let us know about your stay at Bel Air Collection Resort & Spa Cancun. We really appreciate the kind feedback. Rest assured that I have taken good note of your...More

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About
Amenities
Top amenities
Free Parking
Pool
Beachfront
Room Service
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
USD 90 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#53 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 90 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#53 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (2229)
Pool & Beach (565)
Room & Suite (493)
Dining (198)
Amenities (35)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Saška B
30 May 2018|
Answer
Response from Antonio G | Property representative |
Hello Saska! Thanks for contacting us! Can you let me know your email so I can reach you back? Kind regards!
0
Votes
Google Translation
Miahp06
18 March 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
No there is not. Super shuttle is a good one there. We have used it many times with no issues!
0
Votes
Billie B
30 January 2018|
AnswerShow all 2 answers
Response from Gerencia G | Property representative |
Dear Billie B, The all inclusive includes breakfast, lunch and dinner, in any of the restaurantes at the hotel, mini bar restocked once a day also included, tea time from 5 to 6 pm, sunset corner 6th floor (champagne) from... More
0
Votes
Google Translation
Room Tips
"I would suggest the ocean view....why not?"
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"Book at the Marriott!!"
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"6 floor is my favorite. Ocean view get the sun rise, lagoon view gets the sunset"
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"Try to get a beach view room because the other views are facing the busy street"
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