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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,317 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
New Jersey
Reviewed yesterday NEWvia mobile

Service was SUPER SLOW. Took us 30 minutes online just to check in and put. They only had one person at the front desk doing EVERYTHING! (Car rental, check in/out, reservation etc.) The place has potential, but they should focus more on customer service. Beautiful pool overlooking the ocean.

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1Thank SMorgado
Sydney, Australia
Reviewed 2 days ago NEW

Great beach front place. Older property and slightly run down but staff and willing to help out and always available to get you a drink or help you order some snacks. Very good with allowing for early check in. We were able to grab lunch while waiting for our room.

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Thank Traveller-kri
Reviewed 4 days ago NEWvia mobile

Horrible Customer service. Only one staff for check in and check out, causing wait time od atleast 30 minutes for check in and check out. Plenty of staff to carry your bags. Pool staff is great. Restaurent food is not so good. Dessert is awesome in taste and price. Restaurent staff are also not so good. Hotel has complementary post...

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1Thank Vijay S
Reviewed 5 days ago NEW

We stayed here for three nights in late December. The first room we stayed in didn't have a privacy lock on the inside of the hotel room. The door locks but anyone with a key can enter at any time. Unfortunately, we were awoken by a staff member opening our door at 2:15 AM while we were sleeping. We jumped...

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4Thank honestcustomer1981
Chicago, Illinois
Reviewed 6 days ago NEW

Very friendly and helpful staff! Lobby area and room was beautiful. Excellent price for the quality of the hotel, we had the ocean view room so that was also very nice. It's a little far from the bulk of the restaurants and shopping areas so if you want a hotel within walking distance of everything, this is not the one....

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2Thank joli2017
Cancun, Mexico
Reviewed 6 days ago NEW

Pros: 1) The employees at Bel Air Cancun were phenomenal, especially Lucero and Gustavo! Whenever we had an issue or inquiry, they were very considerate and prompt about solving our issues. 2) The beach front was pleasant due to the view and not being overcrowded. We enjoyed the soft lounge mattresses that we were able to lie provided beach towels...

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1Thank Jing W
New York City, New York
Reviewed 6 days ago NEW

Overall very bad experience. Bunch of thieves at the front desk. We paid fully for the hotel during check-in and they claimed that we didn't pay for it.Since there was a camera, i was able to fight and prove. They are bunch of liars sitting in the front desk, trying to squeeze the most money out of you. Our room...

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5Thank stp2017
Lansing, Michigan
Reviewed 1 week ago NEW

Staff were awesome! Marisela in the hotel restaurant was very attentive. I could tell she loved her job and serving others! The hotel bar was a great place to meet other people from all over and bar staff was great. Hotel was shabby and the lobby was a virtual wind tunnel due to the open air hacienda look that was...

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2Thank jerogershealth
Reviewed 1 week ago

This hotel needs urgently a full renovation (it seems they are in process) cause the premises are old and bad mantained. However, general experience is good, food is amazing and service is warm. If you are looking for luxury hotel,this is not for you,but location,beach,pool and services are good. They could be a really good hotel cause they care and...

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1Thank Redg85
Guadalajara, Mexico
Reviewed 1 week ago

It is a nice hotel but needs lots of maintances in the areas; the hotel looks old and some things are not working. The front desk needs to be organized they have a mess. The reservation call center never works.

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Thank julietalasso

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $133 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#49 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
68 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside rooms have the best view”
 of 5 bubbles jerogershealth, 9 Jan 2017 | Read review
“Rooms were quiet as the music stops at a reasonable hour (dark).”
 of 5 bubbles 943murielm, 26 Dec 2016 | Read review
“As in any hotel in Cancun, always try for an ocean view on an upper floor. Our rooms 5202 and 5203 had great balconies.”
 of 5 bubbles _markandtanialee, 27 Nov 2016 | Read review
“We have always asked for an ocean view.”
 of 5 bubbles jonpiper, 26 Nov 2016 | Read review
“If you can get past the hotel needing upgrading - enjoy the people and the food ... and the beach!!”
 of 5 bubbles joannd959, 17 Nov 2016 | Read review
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