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Bel Air Collection Resort & Spa Cancun

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Bel Air Collection Resort & Spa Cancun
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2,588 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
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Ontario
Reviewed 2 days ago NEW

To begin, I travel at least 2 or 3 times a year, always to an All Inclusive and always in the Caribbean (usually Mexico, Jamaica, Cuba, Dominican). To say the BelAir Collection Cancun is an absolute dump is an understatement. The fact that Air Canada Vacations even sells this property is even more astonishing. It is literally FALLING APART. In...

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Helpful?
1Thank Colleen71
Rigolet
Reviewed 2 days ago NEW

Had read many reviews prior to heading to Cancun for the very first time. I can only say good things about my personal experience with the hotel and its staff. From the moment of check in to check out, my experience was very positive. There was a mix up with our room when we arrived, but that was resolved the...

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Thank U5150LZtomm
Reviewed 5 days ago NEWvia mobile

We stayed ar this hotel for a night as a start to our holiday as we could not reach our first holiday location as we arrived in the evening. The hotel is basic, unmaintained and therefore ropey. Glad we did not have to stay longer and this strip was a bit heartless. The restaurant in the hotel was a bit...

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Helpful?
Thank Mike P
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Nashville, Tennessee
Reviewed 1 week ago

Upon arrival, I was greeted with a staff that made me wait...not because they were waiting on other customers, but they seemed confused about paperwork, or what their job was in general. After getting checked in, I went to my room, only to discover the door was not a swipe card (which is what they gave me), so I had...

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Helpful?
Thank O4338QMkimh
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Happy Valley-Goose Bay, Canada
Reviewed 2 weeks ago

Room was ok ,non private balcony shared with room next door. Housekeeping kept room clean. The ala carte style menu gets old fast. Staff very friendly. The bus stops down the road from the hotel. Zero in the way of entertainment, which is too bad. The beach is fine,red flagged most days

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Helpful?
Thank frozenon
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, First of all, I would like to extend you our gratitude by having selected Bel Air Resort & Spa Cancun as your preferred place to experience your recent holidays. We carefully reviewed all your observations and I would like to express our most sincere apologies by the accommodation inconveniences you have faced up during your visit. I can...

Vancouver, Canada
Reviewed 2 weeks ago

Hello, had a wonderful repeat stay at the Bel Air Cancun. The highlight of the stay was the excellent staff, namely server Efrian Guzman, Christian and Eduardo (6th floor service), Geovani server (sp) formerly of 6th floor service, Lorenzo (lifeguard). Will certainly stay at the property again.

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Helpful?
Thank canadaday2016
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many...

League City, United States
Reviewed 2 weeks ago

Spent 4 days at the Bel Air in Cancun. Place is a classy 60's hotel in the Frank/Dino/Rat Pack mode. Wonderful architecture. Staff is friendly and helpful. Our waiters Efrain and Salomon were terrific.

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Helpful?
Thank jeffreyg616
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, thank you so much for choosing Bel Air Collection Resort & Spa Cancun and for taking the time to let us know your experience with us. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon and create more memorables moments. Many...

Houston, Texas
Reviewed 2 weeks ago

This place is gross. We may have gotten a bad room on the first floor, but if all the rooms are like ours- avoid at all costs. The furniture and flooring was old and delapitated. There was a streak of yellow coming down the red wall. I took a shower and the shower didn't drain so I ended up in...

Review collected in partnership with this hotel
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Helpful?
2Thank Rebecca E
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, first of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We find ourselfs in a remodelation process and we offer you an apology for any inconvenience that this may caused...

Clovis, California
Reviewed 3 weeks ago

Spa was closed when we arrived. No entertainment to speak of. Restaurant menu was limited. Housekeeping was terrible. We were interrupted in our room twice during our 3 day stay. Each time we had a do not disturb sign outside our door. When we opened the door we offered a tiny piece of cake about the size of a quarter----TERRIBLE!

Review collected in partnership with this hotel
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Helpful?
1Thank John M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First of all, I would like to thank you for choosing Bel Air Collection Resort & Spa Cancun, as the preferred option to spend your recent holidays as well as, by letting us know about your inquietudes. We attach a great value to your comments and they are always taken with our maximum interest. We carefully reviewed and...

Boulder, Colorado
Reviewed 3 weeks ago

We took a spring break trip here (for college) and we paid a very reasonable price for all inclusive. There were hot tubs in our rooms and the service was great. The food is not amazing but it is good for the price. The snack menu is definitely just microwaved pizzas and snacks, not fresh but still not bad. The...

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Helpful?
Thank mehargh
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear mehargh, Thank you so much for sharing your latest experience at Bel Air Collection Resort & Spa Cancun, and thank you for the feedback regardig the noise on the rooms and areas, your remarks help us improve in order to keep a high level of satisfaction among our beloved guests. Please be sure we will follow up with every...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Internet
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 Minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. *Adults oriented. Children 12 years old and up are welcomed ... more   less 

Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $69 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Priceline, Travelocity, Hotwire, Orbitz, Hotels.com, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Bel Air Collection Resort & Spa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#52 Top resorts Hotel in Cancun
#54 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Cancun staff and other travellers.
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Questions? Get answers from Bel Air Collection Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I didn't choose; it was chosen for me. I could not have chosen a better room.”
U5150LZtomm, 27 Apr 2017 | Read review
“ocean view”
frozenon, 14 Apr 2017 | Read review
“Sea view only!”
  • so-called lagoon view
  • so-called lagoon view
tamilatam, 15 Mar 2017 | Read review
“Old building that needs several repairs, updating the building and getting new staff and management.....”
tonyap538, 14 Mar 2017 | Read review
“Had an ocean view room with a balcony and it was beautiful”
rhonda048, 3 Mar 2017 | Read review
5 of 5