We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Oasis Palm

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Oasis Palm
View Map
{"widget":{"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,558 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 872: English reviews
Reviewed 2 days ago NEWvia mobile

We spent 1 week in this hotel and oasis really do love you. Food was amazing from hambugers to fish there is all kinds of food available lots of entertainment for kids and adults. Everyone works hard to keep it clean our room was cleaned every day and clean towels supplied. On a beautiful beach . I could go on...

 Report
Helpful?
Thank Cv Callie T
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Callie, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with...

Reviewed 3 days ago NEWvia mobile

We were originally booked to stay at oasis smart but on arrival were offered a free upgrade to oasis palm on an all inclusive basis. We generally do not do AI resorts but are so glad we did this one. Food was great and service was excellent. Pool and beach were clean and well looked after with staff bringing drinks...

 Report
Helpful?
Thank Kevinandjoc
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Kevin, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words and for sharing your experience with us on your recent visit to Cancun. We are delighted to have met your expectations and also for upgrading to our hotel, our staff aims to make all our guests feel...

Indiana
Reviewed 3 days ago NEW

This resort is confused. It promotes family friendly. They have a lot of things for the kids. Half of the pool is for kid use. There are a ton of kids there. Have to wait in line at the bars so they can get their non alcoholic. Yet this resort is very noisy at the pool during the day and...

 Report
Helpful?
1Thank VillageKitchen
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is a shame to hear that the food did not meet your expectations; we offer around twelve restaurants with different...

Ontario, Canada
Reviewed 6 days ago NEWvia mobile

Went to the day from grand Oasis to this resort. It was a great reort for kids. They really did a great job here. Had lunch in the buffet and it was really good. Lots of variety! We did not travel with kids and sat around the adults pool for a bit but it's very quiet so we moved to...

 Report
Helpful?
1Thank Toni D
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Toni, We are pleased your day with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Greater London, United Kingdom
Reviewed 1 week ago

Location of hotel is excellent ideal for families cators for all. However if you want a quieter relaxing holiday this hotel is not the one. Really could do with a face lift needs updating. Enjoyed my time will most certainly be going back to Cancun but sad to say not this hotel. Very. Yay don't expect a good. I Hkt...

 Report
Helpful?
1Thank Seaforth_bell
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Eduardo Pérez, Kind regards.

Oxnard, California
Reviewed 1 week ago

*The hotel was very nice, the room we were given for our Anniversary Upgrade had some awesome views. With a private balcony. *The food variety at the buffets was great! La Bamba, Los Agaves and the snack bars had great food too... No complaints! *They had different shows every night, (some of the shows were not good for children, like...

 Report
Helpful?
2Thank Celia F
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Celia, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us. We will take your observations into consideration in order to avoid any discomforts. Please note that none...

Reviewed 2 weeks ago via mobile

If you are looking for a place to spend a family vacation with young kids, this is not the place for you. My family had the worse family vacation experience in this resort. Safety was a big concern for us, the resort was full of safety hazards (floating trampoline in the pool, super steep footbridge over the pool with slippery...

 Report
Helpful?
2Thank Mona G
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Mona, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service be assured that we have passed these...

Reviewed 2 weeks ago

Really...this place was garbage!... the rooms were beyond dated.....you have to upgrade to the Royal Palms to get a decent room... the food was rough.... the beach is ok.... we were not the only people there that were unhappy.....I would recommend staying somewhere else

 Report
Helpful?
Thank 1chizzad
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We would also like to tell you that every time you have a setback at the hotel you can contact us managers or customer service staff...

Toronto, Canada
Reviewed 3 weeks ago

Oasis Palm is not perfect, but one needs to pay a lot for perfection (and then, may not get it). For a comparatively budget price (by Cancun prices) it was 5 stars for us. Staff (with one exception) was superb, always gracious and willing to accommodate. Food was varied, of good quality, tasty and almost all-Mexican -- but they also...

 Report
Helpful?
4Thank nerlovestravel
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful...

Manchester, United Kingdom
Reviewed 4 weeks ago

First of all I love this country As an avid trip advisor writer and travel to Mexico twice a year I'm rather disappointed with many aspects of this hotel,It's not all bad and I'm not usually over critical unless it's warranted.Unfortunatly this hotel is in danger of losing many repeat and potential new customers. On our visit in early November...

 Report
Helpful?
4Thank G M
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thanks for the review of our resort, first of all we want to thank for all the positive comments. We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service. We wanted to let you know...

2,401 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1913)
Viewed
Family/Play Areas (67)
Viewed
Pool/Beach Area (494)
Viewed
Hotel & Grounds (327)
Viewed
View from Room (131)
Viewed
Dining (163)
Viewed
Room/Suite (109)
Viewed
Bathroom (33)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:48
Videos (2)
Viewed
Other (581)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (456)
Viewed
Amenities (159)
Viewed
Beach (31)
Viewed
Pool (33)
Viewed
Dining (87)
Viewed
Standard Ocean View Room (51)
Viewed
Standard Ocean View Room with Flat Screen (45)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Family/Play Areas (3)
Viewed
Hotel & Grounds (6)
Viewed
Pool/Beach Area (9)
Viewed
Dining (8)
Viewed
Room/Suite (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.4 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#44 of 181 in Cancun
476 reviews
0.1 km away
Grand Oasis Palm
Grand Oasis Palm
#50 of 181 in Cancun
2,709 reviews
7.5 km away
Grand Oasis Cancun
Grand Oasis Cancun
#93 of 181 in Cancun
5,568 reviews
Show Prices
Show Prices
Show Prices
4.5 km away
Park Royal Cancun
Park Royal Cancun
#57 of 181 in Cancun
3,681 reviews
8.3 km away
Great Parnassus Family Resort
3.6 km away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 

Additional Information about Oasis Palm

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $206 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Expedia, Priceline and Travelocity so you can book your Oasis Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#50 Top resorts Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Oasis Palm staff and other travellers.
226 questions
Ask a question

See all questions (226)

Questions? Get answers from Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only the end rooms have a balcony which we had which was nice.”
 of 5 bubbles VillageKitchen, 7 Dec 2016 | Read review
“We had room 715, corner room with large window and private balcony on the other side. We loved it!”
  • Just Beautiful!
  • Awesome Views from our room on the 7th floor.
  • King size bed was very comfortable!
 of 5 bubbles 506celiaf, 27 Nov 2016 | Read review
“Book a sea view room extra cost and pay £20 extra for minibar with 22 items "if they have one spare".”
 of 5 bubbles GM95, 6 Nov 2016 | Read review
“Floors 5 through 8 have the best views, even number rooms are lagoon view and odd number rooms are beach view”
 of 5 bubbles BlueHenDelaware, 17 Oct 2016 | Read review
“There are no good rooms here, i moved 3 times, and the Hotel is NOT all inclusive... its got restrictions.”
 of 5 bubbles QGrace, 13 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay