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Live Aqua Beach Resort Cancun

Travellers' Choice award winner
#5 of 183 Hotels in Cancun
GreenLeadersGold level
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Live Aqua Beach Resort Cancun
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8,034 Reviews from our TripAdvisor Community

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There are newer reviews for Live Aqua Beach Resort Cancun
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Showing 6,323: English reviews
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2015

VERY disappointed. The check in was awkward since we "requested" a king bed and told we had 2 queens. That was unacceptable so they spent time accommodating us. We were not offered anything to drink nor a warm towel. Other hotels offer champagne and this would have been nice versus the hot tea they eventually offered. We had issues with... More 

Helpful?
10 Thank IDBYME
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you for taking the time to share your recent experience at Live Aqua Cancun, which contributes greatly to our improvement. To read what you went through is completely unacceptable, I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests... More 

Paramus, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2015

Overall its a great resort with a very minor hiccup. Upon check-in they do have a hard sales push for a timeshare and after a long travel day, the last thing you want to hear is a sales pitch. I would've given it 5 stars if it didn't feel I was dealing with a car salesman. I contacted my travel... More 

Helpful?
6 Thank Mike G
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to thank you for sharing your views on your recent stay at Live Aqua Cancun. Our guests feedback is always appreciated, as it helps us get an outside view of where our efforts should be headed. It is my regret to read that your first interaction with one of our Vacation Club representatives did not allow you to... More 

Annandale, NJ
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 April 2015

We frequent Caribbean All Inclusive hotels as a rule, but had not been to Mexico in over 20 years due to gastrointestinal issues experienced at the end of those trips. We chose Cancun and Live Aqua for our 4 day wedding anniversary based upon Trip Advisor reviews, and friends insisting that things have changed and the incidents of “Montezuma’s Revenge”... More 

Helpful?
4 Thank Allan S
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for your review and for mentioning so many positive elements you have experienced at Live Aqua Cancun. I am pleased to know you enjoyed our personalized service, and culinary choices. Thank you so much for your kind words and recommendation, we will take your feedback into account when creating strategies that will help us achieve our... More 

Edmonton, Canada
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 April 2015 via mobile

While I am still at the resort for a few more days I thought to write the review now as I dont think much will change. Everything at the resort was great. A few issues but that will come later. The grounds and pools are awesome. I did like hanging more around the party pool because of the music. There... More 

Helpful?
7 Thank trapper37
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 April 2015 via mobile

The resort was absolutely gorgeous...all pictures online where very accurate. I can not say enough about the variety of food and drink that is available. Best selection and high quality I have ever experienced at an all inclusive resort. Very clean with a spa relaxation feeling all throughout the resort. Spa was amazing. Elizabeth was in charge of my Coffee... More 

Helpful?
4 Thank Paula W
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

In the name of all the staff at Live Aqua Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is wonderful to read that our service had such a great impact on your vacations and that your overall experience was more than enjoyable. Thank you as well for your... More 

Huntington, West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2015 via mobile

Excellent food, top shelf spirits, great service ... We visit an all inclusive every year & Live Aqua definitely set the bar high for our future vacations... Well worth the money.. The food quality exceeds what one expects from an all inclusive!!!

Helpful?
2 Thank robpsimmons
Denver, Colorado
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 April 2015

First, let me start by mentioning that I am a Platinum Elite Marriott Member. I have been to many JW Marriott as well as Ritz Cartons. One week before I went to Live Aqua, I spend some time at the Ritz in Naples. I did not think anything could come close to this lovely hotel and I was not super... More 

Helpful?
6 Thank sandirichter
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Live Aqua Cancun. It is a source of great pride and motivation to know that we have gained a returning guest, as all our efforts are focused on exceeding our guests expectations and providing memorable vacations. Thank you again for your kind... More 

Olathe, Kansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2015 via mobile

Just arrived, and already relaxed! The hospitality has been amazing! Looking forward to an amazing week. Daniela and Fernanda were especially friendly and very helpful. I would highly recommend upgrading to a suite, the room and view are amazing. TYLER

Helpful?
3 Thank Tyler B
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 April 2015 via mobile

I've never written a review like this before, but felt I needed to this time. I read dozens of reviews before we went to this resort and every good thing you read here is true. We traveled to Live Aqua in April 2014 for the first time with several family members and had our wedding there. We had an overall... More 

Helpful?
6 Thank KimberlyL435
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

On behalf of all the staff at Live Aqua, we thank you for sharing your wonderful experience at the Resort. It is truly rewarding to read comments like yours where we can see our hard work reflected in a returning guest that is becoming part of the Live Aqua family. It is a source of great motivation to know that... More 

Saint Paul, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 April 2015

Our second visit to Live Aqua was even better then the first! (first was in Jan. 2012 - 5 stars). We stayed 7 nights from 4/18 - 4/25. Summary: If you're looking for a relaxing time at a modern resort - don't hesitate to book this hotel. Since our last visit, management has refreshed the place a bit by adding... More 

Helpful?
1 Thank Jeff H
Alfredo S, General Manager at Live Aqua Beach Resort Cancun, responded to this review

Thank you very much for sharing your review and for mentioning so many positive elements about the Resort. We are happy to know that the efforts of our staff to provide an exceptional service have been appreciated. I will be sharing your comments with Javier, I am sure they will come as a great source of pride and motivation, as... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 

Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan KM 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $507 - $1,200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Hotel Style:
#4 Business Hotel in Cancun
#4 Romantic Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Live Aqua Beach Resort Cancun staff and other travellers.
822 questions
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New Jersey

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Questions? Get answers from Live Aqua Beach Resort Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the floor, the better the view”
 of 5 bubbles 294jeffreyl, 29 Nov 2016 | Read review
“High floor with ocean view”
 of 5 bubbles gareth_thomas80, 27 Nov 2016 | Read review
“Deluxe Ocean View is a must. Higher floors have better views.”
  • Juan the artist who did our Thanksgiving turkey
  • There is a place to eat under those trees
 of 5 bubbles K1330VVtimm, 26 Nov 2016 | Read review
“We were on floor 'M' If we had known, we would have requested a HIGHER floor.”
 of 5 bubbles 751dank, 24 Nov 2016 | Read review
“We had a garden view room, would have preferred a view, as we were down a level from main lobby.”
 of 5 bubbles MsGundrum, 23 Nov 2016 | Read review
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