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Gran Caribe Resort

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7,647 Reviews from our TripAdvisor Community

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Showing 5,647: English reviews
Loganville, Georgia
Reviewed 14 May 2011

I will start off by saying that I am very picky about the appearance, cleanliness and overall service at any hotel. We planned a girl’s getaway trip and this was our choice. I thoroughly enjoyed this resort. I will be detailed but not cumbersome in my review. At check in we received a private and friendly check-in process. We were...

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Helpful?
2Thank tiffanycoloredwater
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

Santiago
Reviewed 14 May 2011

I went with my wife to have some rest, romance and take some tours. The first annoying thing is this hotel (also Royal Inn Cancun & Playa del Carmen) has a group of people trying to sell memberships and they can be very rude (they offer you a gift or money to avoid a law which prohibits harass tourists). The...

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3Thank SantiagoTraveler
Matias K, Director General at Gran Caribe Resort, responded to this review

Please know that we will take the matters you expressed in your feedback seriously into consideration for improvement, in order to be a lot more attentive towards your needs in order to accomplish them, and to make your stay as memorable and unique as it could possibly be. I hope you allow us another opportunity to welcome you once again

Lorton, Virginia
Reviewed 14 May 2011

I came to this hotel with my family (large group) in April 2011 during the spring break season. We arrived at the hotel around 1:00pm and there seemed to be only 2 people working at the front desk. Took us all together about 30-45 minutes to check in and the told us to come back around 3pm to go to...

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1Thank aafendy
Matias K, Director General at Gran Caribe Resort, responded to this review

We are sorry you had some inconveniences during your stay We appreciate the fact that you have shared your experience in order to improve our resort. Best Regards.

London, United Kingdom
Reviewed 13 May 2011

I relied heavily on reviews before choosing this hotel so therefore will do my best to give an informative review. Firstly on the whole this hotel is OUTSTANDING not withstanding some minor issues i.e. We were given a room facing the Sunset Grill and there was some sort of machinery/generator going 24/7. This made sleep without earplugs impossible. But once...

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Helpful?
Thank Lisam2111
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun We truly appreciate when a guests takes their time to share with us their “Gran” experience! Once again, thank you and we hope to see you again very soon!

Lee's Summit, Missouri
Reviewed 13 May 2011

My wife and I just returned on May 12 from a four night stay at the Gran Caribe Real - Cancun. Here is our impression of our visit: Reception - very welcoming and courteous. We were offered several options for an upgraded room. They weren't pushy - they just explained the various different categories. We decided to pay an additional...

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Helpful?
Thank DWG1956
Matias K, Director General at Gran Caribe Resort, responded to this review

Gracias for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon!

Atlanta, Georgia
Reviewed 13 May 2011

The hotel is clean, the food was great (trust me...Sunset Grill!), the staff is AMAZING and the service was out of this world! Enjoy the Sports and Entertainment team - they will make your pool time a blast! Miguel and Omar were awesome! Alejandro is by far the best waiter you'll have. Make sure you get the outdoor beachside massage....

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Thank jessmllns
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon!

Dallas, Texas
Reviewed 12 May 2011

If you want a vacation destination with the most beautiful beach, and outstanding staff and service, please consider the Gran Caribe Real. We were there last week and could not have had a better time. When walking outside from the hotel to the beach, which is mere steps, you cannot help but be blown away by the white powdery sand...

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3Thank SeeingtheWorld55711
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again.

Dallas, Texas
Reviewed 12 May 2011

We just returned from the Gran Caribe. Hotel was in amazing shape. I have traveled many places with Beaches this one was in top notch shape; by far better than any another hotels on Cancun's main strip. We went for the Beach, not the Pool, we have plenty of Pools in Dallas,Texas 9 months a year. So the Beach had...

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2Thank pkljuzguy
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

belfast
Reviewed 11 May 2011

When we arrived I was disappointed in the room. It was not described in the e.brochure at First Choice. I was on 5th floor near the elevator which - predictably as per someone leses review on tripadvisor- does not lend itself well to a good nights sleep. too many boisterous revellers at this hotel. Food was ok. Could be good...

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1Thank georgebelfast
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

Colo Spgs, CO
Reviewed 11 May 2011

After reading MANY reviews of this resort, I decided to book at the Gran Caribe Real to celebrate my husband's birthday. Our stay was from April 30th through May 6th and I put together a “golf stay and play” package for our visit! I upgraded to a Gran Jr Suite Oceanview a week prior and enjoyed the convenience of checking...

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2Thank 1SmartCookie
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $268 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Romantic Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
685 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even if you don't have a pure ocean view room, you still see the ocean. All good.”
 of 5 bubbles stevehI7598BG, 24 Feb 2017 | Read review
“A/C hum if you face lagoon side...but we spent little time on our balcony.”
 of 5 bubbles maggielovesparis, 24 Feb 2017 | Read review
“excellent ocean view, from all ocean view rooms”
 of 5 bubbles Wawawaw0, 24 Feb 2017 | Read review
“The rooms above the kiddy pool are a little loud due to the AC units.”
 of 5 bubbles 6944Dale, 22 Feb 2017 | Read review
“6th floor has VIP room.”
 of 5 bubbles lisacherie6, 22 Feb 2017 | Read review
5 of 5