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Gran Caribe Resort

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7,768 Reviews from our TripAdvisor Community

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Showing 5,740: English reviews
lancashire
Reviewed 2 August 2011

We have just returned from a 10 night stay at the gran caribe , I wouldn't say it's the best hotel but wouldn't not recommend it. When we first arrived with our 2 year old they allocated us a room with a 2 ft wall on the balcony and a 12 ft drop on the other side , which was...

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Thank scabailey
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon!

Calgary
Reviewed 1 August 2011

We had a wonderful time at the Gran Caribe. The resort is very clean, the rooms also and the beds are extremely comfortable. We had an Oceanfront room with a fantastic view. the sunrises were spectacular, the beach excellent with lots of lounge chairs and the water great for swimming and frolicking. There's an Aqua World kiosk onsite so you...

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Thank snorkelmore
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again.

Cicero, Illinois
Reviewed 30 July 2011

This hotel claims to be 5 star but is really closer to a 3 star. Concierge a joke, member services unorganized and uncaring, mediocre food and drinks. All of these things would be acceptable at a 3 star but when booking a hotel with 5 stars you expect a better level of service. I'm by no means a hotel snob,...

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2Thank vegasbaby25
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much sharing your recent experience at Gran Caribe Cancun. We are very sorry to read that we were unable to meet your experience during this visit. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service you and all our valued guests reserve.

Texas
Reviewed 30 July 2011

Check-in was a breeze. We got there early but went to go eat and to check out the resort. Pools were clean and the kid's area is amazing. As adults, we even enjoyed the slides! One is super fast, but the water is shallow enough for kids to swim out of. The ship slides were a hit w the kids....

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Thank mjgarza
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future

Norfolk, Nebraska
Reviewed 29 July 2011

Overall, we were very happy with out stay here! We received excellent service the minute we arrived - as we were checking in a waiter came over with champagne! The checking in process was a little slow but only bc we were working out a deal on an upgrade to an ocean view room! We were disappointed that we did...

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Thank kcooli
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

York, United Kingdom
Reviewed 29 July 2011

Hotel was lovely, Staff all friendly and could not do enough for you. Rooms large and the maids did a lovely job of keeping your room clean daily. On a couple of occasions the maid had gone in our room during the early evening and pulled our covers back on the bed and left chocolates on the pillow. Grounds where...

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5Thank debbiesamYork
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

Reviewed 29 July 2011

Last week I stayed at the Gran Caribe Real Resort & Spa. I found the staff to be rude, miserable and under paid. They did not seem like they wanted to work and when you asked for things it seemed like you were asking for too much. I found this to be true about most of the staff NOT ALL.

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Thank Ivie04
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for taking the time to review your stay. We are continually evaluating our services to best fit the needs of our guests and your feedback is very valuable. See you soon.

Wildwood, New Jersey
Reviewed 29 July 2011

This place is just that AWESOME. It is super clean food is excellent,drinks top knotch. The kids thoroughly enjoyed themselves at the water park around the back. Would highly reccomend this hotel to anyone. Thanks Gran Caribe see you soon.

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4Thank flymomx3
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

Wingham, Ontario
Reviewed 28 July 2011

After enjoying a great vacation where we met another couple from Ontario last March Break, we decided to travel together and got a great deal on a package to the Gran Caribe Real. We paid just under $4000 for 4 people, out of Detroit, during March Break week. We chose this hotel based on the family-friendly amenities, but unfortunately, found...

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1Thank lizzy7
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

lolabunywabit
Reviewed 28 July 2011

I have been to this resort before, I will tag onto what I previously stated. This was a girls trip, it was 15 of us and we had a GREAT time! I can tell that changes have been made since my stay in Dec 2010. The food was much better and had a greater selection. The staff was not as...

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Helpful?
Thank takeatripwithtipp
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $282 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Despegar.com, Booking.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
727 questions
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Australia
Dublin, Ireland
5 days ago
Preston, United Kingdom
1 month ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“GRAN MASTER 1-BEDROOM SUITE is great for families with 3 kids !”
  • View from top floor balcony
 of 5 bubbles Czech5, 24 Mar 2017 | Read review
“I don't think that there is a bad room but ocean view is probably the best”
 of 5 bubbles rockstar1960, 22 Mar 2017 | Read review
“Our junior suite had a lagoon/front roadway view. Some ocean view rooms are a only a partial view..”
 of 5 bubbles westendguy, 21 Mar 2017 | Read review
“Ocean Front junior suites corner rooms are awesome! Rooms 2418, 2518, 2618 wonderful.”
 of 5 bubbles heidivmt, 20 Mar 2017 | Read review
“Oceanview is more money but you will have a better view and a liquor dispenser”
 of 5 bubbles vermontflorida, 17 Mar 2017 | Read review
5 of 5