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Gran Caribe Resort

Booking.comUSD 294*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 316*
USD 294*
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USD 316*
USD 311*
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Gran Caribe Resort
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8,002 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Caribe Resort
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Showing 5,876: English reviews
Pretoria, South Africa
Reviewed 5 days ago NEWvia mobile

I enjoyed my stay very much. Hippolito in the Mexican restaurant was lovely and informative. It's unfortunately very expensive considering I don't drink as much as the package allows. Consider an opt out plan...

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Helpful?
Thank Heleen909
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Heleen909, Thank you for being our guest and for sharing your review. I am grateful that you enjoyed your stay, mainly thanks to service we provided to you. Thank you for recognizing Hipolito. It would be a pleasure to welcome you back in the near future. Best regards, Matias K., General Manager

Dallas, Texas
Reviewed 6 days ago NEW

Spent one week here and it was incredible. The room was always kept clean and everybody was friendly. The first night we went to the Italian restaurant Il Pescatore. Our servers name was Alberto and he was incredible! He provided such great service and made us feel very welcome. We liked the food/Alberto so much that we went there two...

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Helpful?
Thank reeshaledilda
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear reeshaledilda, Thank you for choosing Gran Caribe Cancun as your host. We are grateful to read that you experience was great overall, and that we exceeded your expectations with out service, food quality and great beach. I apologize for not meeting your expectations with our nightly entertainment. Our Entertainment and Sports Director has been advised. We hope you give...

kansas
Reviewed 6 days ago NEW

Nice clean friendly. We stayed in December and it was a wonderful time to be there. We drove to chitchzen itza about 2.5 to 3 hours away easy for a foreigner that doesn't speak or read Spanish to accomplish make sure to stay on the main roads for safety. I didn't get lost or feel uncomfortable traveling with just us...

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Helpful?
Thank Cindy B
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Cindy B, We are happy that your stay at Gran Caribe Cancun was a great experience, and that you got to explore beautiful Mexico during your stay. It would be an honor to welcome you back during your future stays. Best Regards, Matias K., General Manager

Reviewed 1 week ago via mobile

Gran Caribe was amazing, but our highlight was Maria's restaurant. Great food, and Hipolito was the most amazing waiter I've ever experienced. His Mayan coffee was amazing to watch him prepare, and even better to drink! GRACIAS HIPOLITO!

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Helpful?
Thank Tori S
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Tori S, We were honored to have you staying with us during your recent vacation. Hipolito is indeed a great asset to our team, and we are grateful that you recognized his effort to make sure our guests have a positive and unforgettable experience. I am sure he will enjoy reading your comments. Thank you for your comments, we...

Oak Grove, Louisiana, United States
Reviewed 1 week ago

Just returned from a six day trip to the Gran Caribe Real. Once again the place was amazing. The Edward, Noe and the entire bar staff were awesome as they always are. Missed the old activities team that have been there forever; however the new crew was great. Daniel really made everyone in the pool feel welcome and part of...

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Helpful?
Thank CoachHolland
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear CoachHolland, Thank you for being our guest, and for taking your time to share some details regarding your stay. It fills us with joy to read that we again managed to exceed your expectations, by providing you with great service. It will be my pleasure to personally congratulate Edward, Noe and Daniel for their job well done. Thank you...

Dallas, Texas
Reviewed 1 week ago via mobile

I booked 5 nights at this resort after reading the reviews here. If I said I was disappointed, it would be an understatement. This place is 2-3 stars at best. We didn't even stay one night. We ended up paying a penalty and moving to another resort. Lesson learned.

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Helpful?
Thank Mark S
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Mark S, Thank you for giving us the opportunity to host you, and for sharing your opinion with us. I need to say that I am very concerned after reading your comments. Please accept our sincerest apology if Gran Caribe Cancun has not exceeded your expectations, as it is our priority to make sure each and every of our...

Melbourne, Australia
Reviewed 1 week ago via mobile

Love love loved our stay! We were a group of 20+ and were there for two weeks between May 3 - 17. We wished we stayed longer. The hotel is super clean, has lots of options for food and the loveliest staff. We stayed in room 2624 which had a nice partial view of the lagoon and ocean. Our maid...

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Helpful?
Thank motzameagher
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear morzameagher, It was a pleasure to host you. I am grateful to read that it was a great trip and you got to enjoy everything that Gran Caribe Cancun has to offer. I am extremely grateful to read that our associates made sure you had a great time by providing you with great service, and am sure they will...

Westerly
Reviewed 1 week ago

We just returned from an extremely enjoyable week in Cancun at the Gran Caribe! We were so pleased with the warm and friendly staff and the attentive service that we received. We had a couple of problems with our rooms. First, we upgraded to a gran suite. Then we requested a change, as our "neighbors" were quite rowdy at all...

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Helpful?
Thank attymbuck
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear attymbuck, Thank you for staying with us, and for sharing your comments on TripAdvisor. We are very proud to read your comments about the great experience you had during your stay with us. Your comments about great service, food variety and quality are very appreciated. I am sorry to read that you experienced few inconveniences, but very glad that...

Reviewed 1 week ago

Just got back from five days at this resort with my friends and we had the best time. The rooms were nice, the food was great. And the best part was the event staff. From the moment we got there, Sara, Daniel, Fabian, Jose, Karina...everyone made us feel welcome and had us participating constantly. The wait staff at the pool,...

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Helpful?
2Thank Barbara B
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Barbara B, It is truly gratifying to read that your choice of Gran Caribe Cancun turn out to be the right one, and that you enjoyed everything we have to offer. We are proud to deliver exceptional service, and I thank you for recognizing it by mentioning the special care our entertainment staff took to make sure you have...

Reviewed 1 week ago

I NEVER review anything, but my wonderful experience prompted me to write about the Gran Caribe in Cancun, Mexico. My husband and I traveled to this resort with my brother and his girlfriend May 3-9. The staff was very professional and effortlessly checked us in. Our ocean view rooms were spacious and spotless. The view was breathtaking. There were many...

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Helpful?
2Thank Shelanda P
Matias K, General Manager at Gran Caribe Resort, responded to this review

Dear Shelanda P, Thank you for choosing Gran Caribe Cancun as your host for recent vacation, and for taking the time to let us know about the great experience you had. We are very satisfied to read that you had an excellent stay and that our cooking class helped make it so, together with awesome service, great entertainment and delicious...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $302 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Hotwire, TravelUp, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#23 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
776 questions
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Australia
Dublin, Ireland
2 months ago
Preston, United Kingdom
3 months ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front”
Kahanasi1, 25 May 2017 | Read review
“look for a sea view and the 6th floor room”
SandraO889, 24 May 2017 | Read review
“Get the Beach Front rooms, you will not regret it”
jeffgarza65, 23 May 2017 | Read review
“Get a room at the end of the hall - very quiet!”
chrismeisel2017, 23 May 2017 | Read review
“Lagoon side is quietier”
CoachHolland, 20 May 2017 | Read review
5 of 5
Booking.com
USD 294* /night
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Bookit.comUSD 316
Hotels.comUSD 311
Hotwire.comUSD 311
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*Disclaimer
Prices are for 1 room, 2 adults
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