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GR Solaris Cancun

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#32 of 181 Hotels in Cancun
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GR Solaris Cancun
GR Solaris Cancun
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4,375 Reviews from our TripAdvisor Community

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There are newer reviews for GR Solaris Cancun
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Showing 3,643: English reviews
Bloomsbury, New Jersey
Reviewed 28 April 2014

We love Cancun, this was our first experience at GR Solaris and all inclusive. The hotel was very nice, clean. I don't think they clean up as well as other hotels, like the lounge chairs had bird poop and ashtrays were not cleaned all the time but they did do it. The hotel staff was nice but the front desk...

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1Thank Lisa_PQ9808VL
Playa del Carmen, Mexico
Reviewed 27 April 2014

Just left RIU cancun to try a new resort. OMG. This is a bad holiday inn. Food is not edible facility run down. Do not go. Only thing that is nice is the beach. We are checking out after only one night. The manager Jose was kind enough to refund our money. If this is in the top 35 in...

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6Thank Howardto
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We regret to hear that your experience did not meet your expectations, however, we believe that a day is not enough to evaluate the service we offer at the hotel. We hope to have another opportunity to demonstrate to you our standards for exemplary service and quality accommodations. Warm Regards, Hoteles Solaris de Mexico

Villa Hills, Kentucky
Reviewed 26 April 2014

Finishing up a 6-day, 5-night stay at the GR Solaris All-Inclusive in Cancun. Going to hit a few highlights. Check-in: Got here early, was advised that we could check our bags with the attendants and go eat lunch at the buffet. Went back at around 4p, our room was ready, took our bags with assistance from staff. We didnt get...

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2Thank nkyroberto
Vancouver, Canada
Reviewed 23 April 2014 via mobile

I stayed at this hotel under my mom's timeshare. My room was great, super clean with a lovely ocean view. Staff were great. Very helpful and courteous. The food was decent. However the salsa and guacamole was mostly onion which was not good. There was no Mexican night at the restaurant, so we had to go offsite for a good...

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Thank Phoenix5626
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We value your opinion as we are always looking for ways we can improve the guest experience. Regarding the food discontent, please know our Executive Chef has been informed of your suggestions and will take the proper measures to avoid this in the future. We regret for haven't met your expectations. We listen and care about our guests experiences; once...

Milwaukee, Wisconsin
Reviewed 22 April 2014

We just returned from a weeklong trip to the GR Solaris and it was wonderful. This was our first time there, but our 4th year in Cancun and this was a step up from our previous resort. The kids club is really great, the staff was amazing and our kids didn't want to leave it each day. They organized treasure...

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3Thank eileen c
Mechanicsville, Virginia
Reviewed 22 April 2014

Well, we just returned home from a wonderful week at GR Solaris Cancun. Me, my husband, and our 17 y.o. son had a such a relaxing week. We were in an ocean front room on the 4th floor - beautiful view, and quiet at night except the sound of the ocean. The food was awesome, different every day at all...

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2Thank 3beachhunters
Staten Island, New York
Reviewed 22 April 2014

Overall, this place was ok. But it's a bit outdated and there are number of things I'd improve. There is only one a la carte restaurant - Marco Polo - that changes menu every night. And it is only available for dinner and only if you made reservation a day (or more) in advance. There are two buffets - Cafe...

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1Thank boris_t_SI
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We appreciate your comments about GR Solaris. Thank you for pointing out how great our staff is, we will inform them. Also, your feedback is really important to us therefore we can improve our services, especially the ones you mention. We are looking forward to see you soon and see our improvement Kind Regards, Hoteles Solaris de México

Philadelphia
Reviewed 17 April 2014

My family and I stayed at this hotel from 4/9/2014 - 4/14/2014. Below are a few points i would like to share. Bottom line is if you are staying here, just be strong and say No and get your self to the pool or beach. Order your drinks and have fun. Check in: The worst check in experience ever. It...

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3Thank wuvemydragon
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We value your opinion as we are always looking for ways we can improve the guest experience. Our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different themes every day. We always aim to offer large variety and to cater for every palate. We are sorry if something wasn’t of your taste. We...

Newington, Connecticut
Reviewed 17 April 2014

This is the 7th vacation on this hotel, and only good things I have to say about the personnel, rooms, beach, food, etc.. Management pays attention to details and the need of customers in a efficient way, making all possible for a better vacation. General Manager ( Mr. Amilcar Cruz) lead the hotel in a professional manner, respectful personnel, hotel...

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Thank Florio A
Hickory, North Carolina
Reviewed 15 April 2014

This is not the Secrets. This is not the Moon Palace. You do not pay as much for this resort either. If you are reading this and you expect Secrets or Moon Palace you will not get it. But, for the approx. $700 difference (what my comparison was) it is a equal value. So, if you don't mind a standard...

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2Thank Richie P

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-Meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. NEW Wall climbing and mini cinema Solaris. ... more   less 

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $308 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun
Hotel Style:
#26 Spa Hotel in Cancun
#29 Top resorts Hotel in Cancun
#29 Luxury Hotel in Cancun
#30 Business Hotel in Cancun
#31 On the Beach Hotel in Cancun
#34 Family Hotel in Cancun
#37 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Solaris Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one on the 6 or 7 th floor ! There is however quite a group of spring breakers that stayed in the Hotel !”
 of 5 bubbles 26pennyl, 24 Mar 2017 | Read review
“We had the street /lagoon view and it was still nice :) I am sure the ocean view is beautiful.”
 of 5 bubbles shar615, 21 Mar 2017 | Read review
“ocean view is worth the upgrade”
 of 5 bubbles LIMOM220, 16 Mar 2017 | Read review
“Try to get a room facing the pools.”
 of 5 bubbles 979brittaniet, 13 Mar 2017 | Read review
“Bring TIP money.”
 of 5 bubbles priben2015, 13 Mar 2017 | Read review
5 of 5