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Hotel Riu Cancun

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Cancun
Hotel Riu Cancun
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9,229 Reviews from our TripAdvisor Community

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Showing 6,281: English reviews
Reviewed yesterday NEWvia mobile

I just got back from riu cancun, and it was wonderful. the pools are nice, drinks brought to you by the pool was a plus, the entertainment staff were amazing and always made my day. food was good, beds and pillows were too squishy for my liking but nothing serious, overall a good stay and i hope to come back...

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Helpful?
Thank ummplz
Dubin
Reviewed yesterday NEWvia mobile

Visited this hotel in September with my husband for seven nights. From the time we stepped into the hotel we were blown away. The reception area is to die for. The views are unreal with just steps from the beach. The rooms are modern spacious and spotless clean. The staff could not do enough for you. Our room was cleaned...

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1Thank LeeFDublin
San Bernardino, California
Reviewed 2 days ago NEWvia mobile

I keep coming back to a Riu. This was my first time t the Riu Cancun. It was all that I expected. From the variety of food choices to drinks it has made a most relaxing vacation for the end of the year. It has a modern sleek line decor with hues of blues to reds. Standard rooms are spacious...

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1Thank Tucuxii
Tijuana, Mexico
Reviewed 2 days ago NEW

I would highly recommend this Resort to any one. Excellent customer service, super clean, food is excellent, all the staff is friendly, courteous etc etc. I really enjoy being there made my vacation one you would never forget. Thank you RIU Cancun staff. Maria Lizarraga from Tijuana, B.C. Mexico

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1Thank gabrielaliza
Glasgow, United Kingdom
Reviewed 3 days ago NEW

If you read the bad reviews on this and are put off - you are missing out! We came to this hotel in 2015 and loved it that much we booked back for summer 2016. This hotel is amazing, the staff are brilliant & also the activity team that are round the pool all day long making it a whole...

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2Thank LHendry7
Longboat Key, Florida
Reviewed 3 days ago NEWvia mobile

Visited this hotel with my partner and my best friend family including children Great location Incredible beach front Front desk polite and attentive like everyone in their staff Restaurants choices were great although the service in the steakhouse was a bit slow Drinks were good considering it's an all inclusive hotel Good hotel vibe with a lot of entertainment We...

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1Thank Danilozuniga
Reviewed 4 days ago NEWvia mobile

Great holiday with great friends :) 1. Hotel does not take US dollars, or any monies that has something written or scribbled on it. 2. Around 3-4 o'clock the hotel blocks the sun, and you need to walk a couple hotels down to chase it. 3. The vendors on the beach are EXTREMELY ANNOYING!!!! 4. Beautiful beach, but the sand...

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Thank Mylène D
Houston, Minnesota
Reviewed 4 days ago NEW

This was our fifth stay at the RIU Cancun and it just keeps getting better every time we are there. Check in like always fast easy and vary friendly! After getting to our room I notice the lock on the door was not working right so called to the front desk and told them about it and a maintenance man...

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1Thank snowbound764
Barnsley, United Kingdom
Reviewed 4 days ago NEWvia mobile

Absolutely loved this place! Don't understand how anybody can not love it!! Yeah the entertainment at night is a little shabby but the staff are SO hard working and friendly. They never stopped asking you if you wanted any drinks etc... The hotel itself is in a great location and is absolutely massive and beautiful. I've never stopped at a...

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Helpful?
Thank Lauren H
Oldham, England
Reviewed 4 days ago NEWvia mobile

My husband & I stayed 16-30 Nov, as we walked through the front doors our first impression was WOW. I had emailed the hotel prior to our arrival asking for a quiet room on a high floor with a sea view, we were not disappointed and were given room 1504 on the 15th floor. The room was lovely with a...

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Helpful?
Thank Tracey-Steven

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $313 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#26 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
733 questions
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Questions? Get answers from Hotel Riu Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in the 10th floor and it was quiet no problem at all.”
 of 5 bubbles gabrielaliza, 6 Dec 2016 | Read review
“The rooms on the east side are quieter also try to get a 5th floor or higher”
 of 5 bubbles snowbound764, 4 Dec 2016 | Read review
“Avoid 13th floor - obstructed view”
 of 5 bubbles , 2 Dec 2016 | Read review
“Choose an ocean view room...its worth it!”
 of 5 bubbles TheMrs82, 1 Dec 2016 | Read review
“Ask for a clear sea view”
 of 5 bubbles JenC1973, 30 Nov 2016 | Read review
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