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USD 351
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USD 351
Free cancellation until 28/03/22
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Cancun
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#91 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Cancun opens all year round and is located right on the beautiful beach of Cancún, in the Corazone area which is the modern hotel zone with American-style shopping center, various restaurants, bars and nightclubs. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancún Airport (20 km) and Cancún city (10 km) and invites you to explore the area. The hotel has 569 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the fitness center. 4 outdoor pools. Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer a live cooking stations at our main restaurant, Asian, Italian specialty restaurants, Steakhouse, and 5 bars.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
Spanish
Location
Full view
92Great for walkers
Grade: 92 out of 100
52Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Contact
Blvd. Kukulcan, Km 9 Manzana 50, Lote 5, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee all Cancun car hire
12402Reviews1900Q+A100Room tips
Reviews
Traveller rating
- 6,425
- 3,478
- 1,290
- 620
- 591
Traveller safety
Time of year
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Popular mentions
Bartenders and service staff were all absolutely amazing. The only problem was that it was a little difficult to get in touch with the hotel prior to my stay, otherwise very amazing experience. The rooms weren’t incredibly updated, but they were more than fine and at this property you don’t want to stay in your room anyway. Absolutely great food at every restaurant, including the buffet which I was very surprised with. My wife and I had an amazing honeymoon there and we would love to go back some day.
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Review collected in partnership with riu.com
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Hotel's Favourite
We stayed over New Years, which was a bit mad & very busy as you would expect but cannot fault the place & really don’t know what people are complaining about! COVID wise, hygiene throughout the hotel was impeccable, hand sanitiser everywhere, masks worn @ all times & temperature checks when entering all restaurants. Food was amazing & service was above & beyond, very polite & courteous. Don’t forget to tip the hard working staff! There are areas throughout the hotel for everyone from beach side, quiet swimming pools to loud music & entertainment. We had a couple of trips out but didn’t use the on-site people for no particular reason. Cozumel was wonderful & very relaxed, not touristy at all once you get on the ferry from Playa del Carmen (which is!). We got the bus from Cancun bus station for peanuts! If you don’t visit Chichen Itsa then you’ve proper missed out as the Mayan culture is a very important part of the culture in the Yucatan Peninsula. Anyway lovely place, room was clean & spacious, cleaned daily, mini-bar stocked on demand & any issues quickly resolved using their app. We love Mexico & the Rui Cancun does it justice! …
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Date of stay: January 2021Trip type: Travelled as a couple
6 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Cancun
Responded 3 Mar 2021
Dear Guest Thank you for taking the time to share your review! We are so thrilled to hear you enjoyed your visit to our property and would be glad to welcome you back for another fabulous stay! Kind regards Hotel Riu Cancun Online Reputation Manager
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Amazing resort. Loved the food, the room, the staff, bars, entertainment, to sum up everything was perfect. Definitely recommend this hotel. I wish to be back soon. Congratulations! Keep up the good work.
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Date of stay: November 2021Trip type: Travelled solo
Helpful
+1
Don’t go expecting a five star experience. Second time visiting the Riu Cancun first time was in 2007. The hotel is in a good location close to restaurants and bars. We spent 7 days at the Riu Cancun we arrived Friday evening. Check in was quick allocated a room on the 3rd floor above the stage with no view overlooking the side of the hotel to the palace hotel. I went to reception who said they were booked and would change the room on Sunday. On Sunday we were upgraded to a ocean view room on the 6th floor with king size bed. Rooms are basic but clean. We only ate at the buffet restaurant and the food was good always found something to eat and plenty of choice. Masks are worn inside the hotel and hands sanitised when entering restaurants. Drinks were also fine. Beach is lovely Hotel was clean and staff always cleaning or painting and very friendly. I agree the hotel is looking outdated and the decor in the lobby looks very cheap. The age range was from teens to very mature. The hotel attracts a younger crowd but plenty of quiet areas to get away from the rowdiness. The lifts are slow, the hotel is in the shade and the food is repetitive however I had a lovely holiday and this didn’t spoil the holiday. I probably wouldn’t return to the Riu Cancun because I want to explore other areas and hotels but I have no complaints and would recommend.…
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Date of stay: January 2022Trip type: Travelled as a couple
Helpful
+1
There is a lot of negative thing to talk about this hotel, I will start with this hotel shouldn’t be 5 stars, should be 3.5 or 4 star. Starting from the receptionist wasn’t friendly at all and no smiles, then the hotel was supposed to have 5 restaurants but it’s only one buffet and the foods are all the same everyday and they just move the locations there is other 3 restaurants one was supposed to be Italian and I ordered steak OMG what kind of steak was? The smallest and taste the worth I have ever tasted in my life there was supposed to have a Japanese restaurant any time I go it was closed and I am not sure still when can you go eat there. Also no food on the pool and the beach if you want you can go to sport bar get the old expired cold hot dog and hamburger. And after 10 pm if you are hungry good luck you have to go outside to eat. About the food I will give 1 star. Let’s talk about bars all the bars are closing at 12 midnight and they don’t serve any alcohol I felt like I am in Saudi Arabia, the only option is you have to walk to the sport bar from any part of the hotel, I caught the bar tender a couple time serving alcohol with out alcohol just putting a juice, bar service was bad as 2 star hotel. The cleaning rooms are was ok if you don’t leave them a note about to fill up the fridges and toilet paper you will have to call the receptionist to send you one I had to leave a note to filling it up all the time. The beach is beautiful the pools was good and it’s family friendly resort the other thing there is no hot tub there is only a Jacuzzi and it was freezing. The entertainment were all ok. The views was amazing. The food and the bar service it was horrible and that was my last time will never visit this hotel again…
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Date of stay: January 2022Trip type: Travelled with family
Helpful
PRICE RANGE
USD 162 - USD 413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu cancun hotel cancun, riu cancun mexico, rui cancun, cancun riu hotel, hotel riu cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
569
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Claim Your Listing Frequently Asked Questions about Hotel Riu Cancun
Which popular attractions are close to Hotel Riu Cancun?
Nearby attractions include Palazzo Cancun (0.5 km), Plaza la Fiesta (0.3 km), and Playa Linda (0.2 km).
What are some of the property amenities at Hotel Riu Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Cancun?
Conveniently located restaurants include Marinero's, El Timón de Cancún ZH, and Mextreme.
Are there opportunities to exercise at Hotel Riu Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Riu Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Riu Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.7 km) and Scorpion’s Temple (3.3 km).
Does Hotel Riu Cancun have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Riu Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.