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Paradisus Cancun

Melia.comUSD 332*
View Deal
#23 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 486*
USD 332*
Great Deal
USD 390*
USD 390*
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Paradisus Cancun
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8,930 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,616: English reviews
Houston, Texas
Reviewed 25 December 2016 via mobile

1) Checking in was terrible, priority line is much slower than not priority lines even there were only 2 groups in front of me. It was an hour waiting 2) while checking in, I was asked to pay even I have the receipt. They went in the system and said I haven't pay. So I gave them my credit card...

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Helpful?
7Thank serenachow
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear serenachow Thank you for taking the time to share these comments with us. We regret that the incidents you had at the hotel facilities have changed the perspective of our services. I can assure you that for us there is no greater goal than to satisfy all the guests, daily we put our commitment and dedication in all the...

Raleigh, North Carolina
Reviewed 24 December 2016

although the location is amazing and restaurants are very good, overall we had a terrible experience. There was some private event scheduled(powerdisus) and there were crew working in front of our door for 3 days non stop for setting that up. we had trouble getting in and out especially with a toddler and a stroller. a portion of beach was...

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank 671nat
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 671nat First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences you experienced with the hotel layout and room facilities, we will make...

Washington DC, District of Columbia
Reviewed 24 December 2016

We have vacationed here over 4 times with our 4 year old son. The staff in the Baby Club are amazing. Our son was nervous as a 2year old but quickly warmed up because of Adriana and Alma. Now, 3 visits later the same wonderful ladies are there and he is so excited to see them. We have such a...

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Helpful?
Thank Jsumnerfamily
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you can...

Totowa, New Jersey
Reviewed 24 December 2016

What a great experience. My wife has been at this hotel previously but this was my first time. We are getting married in 6 months but we decided to take a short trip here for a little getaway before the honeymoon. Wow I can't explain the level of hospitality the hotel has shown. Everyday when we went outside to the...

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank judrija
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear judrija Thank you for such an outstanding review on our Resort. Knowing we met your expectations makes us proud. In behalf of Abraham and all Paradisus Cancun Resort team we thank you for allowing us to continue outshine your needs and expectations. We hope to hear from you soon and help you with everything you may need on your...

Philadelphia, Pennsylvania
Reviewed 24 December 2016

Staff was unbelievably accommodating. Customer service was 5-star. Resort speaks for itself. All around superb time! I would highly recommend this resort to friends, family and colleagues. Thank you Paradisus!

Review collected in partnership with this hotel
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Thank PHLchamps2
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear PHLchamps2 Thank you for taking the time to share with us your most recent experience at the Paradisus Hotel. For our team there is no greater reward than being recognized for our good work and comments like yours help us to know we are on the right track. We hope that in the future you can give us the...

Jersey City, New Jersey
Reviewed 24 December 2016

Very good property but bad room. Bugs and little Nats in the room. And it smelled like backed up sewage in the first floor of my tower and bathroom. Wait staff was friendly and rhe drinks were on point big time.

Review collected in partnership with this hotel
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1Thank 860rodneyc
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Guest It fills us with joy have you with us. I want to take this moment to thank you for the good comments you have given us and especially for recognizing the good work of our team. We hope that in the future we will give you the opportunity to be your host hotel again. Please do not hesitate...

Los Angeles, California
Reviewed 24 December 2016

Overall the hotel was a great place to stay & good value for the money. The staff was excellent throughout the hotel; very helpful & friendly! Special mention to Mole Restaurant; the food was delectable! The servers & manager made me feel like a VIP! I want to commend Leo, Mirian, Irvin, & Dany for giving my friend & I...

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Helpful?
Thank mabdancinlikedavid
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear mabdancinlikedavid I want to thank you for the good comments you have shared with the TA community. We are proud to know that the time you spent with us was great and in the company of your loved ones. We are convinced that our team will always be willing to receive you with the best of themselves; For us...

Springfield, Illinois
Reviewed 24 December 2016

Traveled to Paradisus Cancun last month for my 50th birthday. We travel to Cancun nearly every year and stay at all-inclusives. This was one of the best properties we have visited. The rooms are average, but fine. We were in building 3, the main building. We had a standard ocean view room, but above the night club. It was very...

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Helpful?
Thank Allen L
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Allen L Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done...

Seneca, South Carolina
Reviewed 23 December 2016

amazing services and nice and clean place best services good food well mannered helping staff enjoyed stay and services renderd we enjoyed stay worth the cost well mannered and helping staff great room services clean and nice payout

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Shailesh P
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Shailesh P All our team is always looking for the improvement of all our services, we have a strong commitment to make you feel as in home and enjoy all the wonders that the Mexican Caribbean has to offer. I want to thank you for taking the time to share with us your most recent experience at Paradisus Cancún....

Saint Helens, Oregon
Reviewed 23 December 2016

This is such a beautiful resort and everyone on the staff, without exception, was helpful and friendly. The beach is clean, the amenities and service outside at the pool and activities, are also wonderful.

Review collected in partnership with this hotel
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Thank rpclark04
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear rpclark04 Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $402 - $841 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“this time we have room 4211 and we had view of ocean and Laguna, two rooms and two bathrooms...”
24tamilaa, 27 May 2017 | Read review
“Splurge for oceanview. You are on vacation!”
Momspeed12, 26 May 2017 | Read review
“Splurge for the ocean view.”
springmissy, 26 May 2017 | Read review
“Building 3 is in the middle of all the action. Whatever room you choose, make sure you get an ocean view. The water is unreal.”
, 24 May 2017 | Read review
“Check in early”
865bessieh, 23 May 2017 | Read review
5 of 5
Melia.com
USD 332* /night
View Deal
Booking.comUSD 390
TravelocityUSD 390
HotelQuicklyUSD 486
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
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