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Paradisus Cancun

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#21 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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7,893 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 4,950: English reviews
1 review
Reviewed 13 September 2016

We stayed 7 days on the Royal Service side and I would 100% recoomend this hotel to anyone. The food was pretty good (I ATE A LOT) in all the restaurants. The service is what really made this hotel stand out, everywhere we went we were treated very nice. If you go to La Palapa you have to say hi... More 

Helpful?
Thank CroquetaLife
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear arian a On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. As you mention, the Royal Service has a large number of qualities that distinguish it and make it stand out from among the... More 

2 reviews
Reviewed 13 September 2016

We visited Cancun for 5 days for leisure this month. We stayed at Paradisus Cancun with its Royal Service (Adults only). The hotel is beautiful and simply gorgeous. The beach is lovely but unfortunately during our stay there were high tides so couldn't enjoy it much. But the hotel pool makes it up for that! We enjoyed the Royal Service... More 

Helpful?
Thank Dolly G
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Dolly G Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. Our goal is always to provide the best service for you and your loved ones and we are happy to know that we have done... More 

Mesa, Arizona
Level Contributor
3 reviews
Reviewed 13 September 2016

My daughter and I stayed at this resort, and we had a wonderful time. Royal service was "Superb"! Maricio went above and beyond to make sure we had everything that we needed. The pool and beach was very beautiful . The beach had no rocks, beautiful white sand. Eddie and Daniel from the pool staff, took "excellent" care of my... More 

Helpful?
Thank Kym B
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Kym B Thank you very much for taking a few minutes of your time to write your comments about your stay at our resort. An important part of our effort is to create unforgettable experiences and our entertainment department works hard to provide activities and fun for the whole family, thank the special mention that you made about our... More 

Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
Reviewed 13 September 2016

I came with 2 young kids, ages 7 and 9 and had at best an average vacation. Pros: Food is excellent. Plenty of variety and very friendly waiters. Con: You will need to reserve an evening restaurant each day and can reserve for next day as well. But good luck getting a time slot that you want. Pools are in... More 

Helpful?
Thank neverhomebrooklyn
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear neverhomebrooklyn Thank you for taking the time to share with us your feedback regarding your stay. It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. Please accept our apologies for the maintenance and housekeeping situations you encountered in your stay; we can assure you... More 

Byram, New Jersey, United States
Level Contributor
3 reviews
Reviewed 13 September 2016

This hotel is unbelievable in all the inclusions and amenities. Many great restaurants and the pool/ocean are only steps from each other. Beach is easily one of the three best on the strip. We have been to the Paradisus 6 times. There is a readon for that.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Gerald T
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Gerald T On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. As you mention, the hotel has a large number of qualities that distinguish it and make it stand out from among the options... More 

Abbotsford, Canada
1 review
Reviewed 13 September 2016

Overall, we had a fantastic trip. Restaurants were good, but some of the food could have been better. The cheese used on some of the pizza didn’t taste the greatest, smelt/tasted kind of old. However, we ate at Enso and Market Grill for dinner which was great (highly recommend them), and Naos buffet was good on most days. Breakfast was... More 

Helpful?
Thank nkambho
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear nkambho We would like to thank you cause we have received your kind note regarding your stay with us. It is truly a pleasure for us to know that you enjoyed your stay at our resort and that you appreciated the friendliness of our staff. Is for comments like yours that we are one of the best accommodation options,... More 

Chicago, Illinois
1 review
Reviewed 13 September 2016

Overall I enjoyed my stay at Paradisus. I never had an experience like I did here. A few HUGE problems are that we where not made aware of what was included with our stay, like messages, the pager being extra and we can seem to never get our butler on the phone.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank sanchez847
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear sanchez847 It is a pleasure to express our gratitude for your kind preference, especially for the valuable time that you took to let us know your impressions through our guest questionnaire, concerning the facilities and service provided during your recent stay We are very pleased to know that you had a very nice experience in our facilities and the... More 

Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2016

This place has everything you could think of having. The beach is amazing and it gets better when you upgrade to the Royal Service.....because you get exactly what its called "ROYAL SERVICE. There are soooo many restaurants and activities to choose from. The YHI Spa is something out of this world. The food in any of the restaurants was AWESOME....I... More 

Helpful?
Thank nking225
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I'm glad to know you could enjoy RS, as you... More 

Natick, Massachusetts
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 September 2016

We went with 6 people and had 3 rooms. Each room had a bedroom, sitting room with small kitchenette and 2 high end bathrooms. There were about 10+ restaurants to eat at so we tried as many as we could. You do have to make reservations, especially at the Japanese restaurant. No problems at any others. The food was wonderful... More 

Helpful?
Thank bette227
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear bette227 Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you... More 

illinois
2 reviews
Reviewed 12 September 2016

A friend and I came to the Paradisus for our birthdays last week, and we couldn't have been any more pleased. We had read of some good and bad reviews, but decided to check it out, and we were not disappointed. The food was excellent at each of the restaurants we ate at, and the customer service was absolutely wonderful.... More 

Helpful?
Thank chelsea1991
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear chelsea1991 Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you was with us enjoyed it to the fullest. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $492 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Prodigios Interactivos SA, Travelocity, Hotels.com, Booking.com and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
616 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please upgrade your beds to Queen & down feather pillows & bedding. Paradisus La Esmerelda had very comfortable beds which we missed in Paradisus Cancun. ”
 of 5 bubbles fariak2016, 3 Dec 2016 | Read review
“I would advise a beach view”
 of 5 bubbles Rongone4, 3 Dec 2016 | Read review
“Label the switches. When you cut the master off the electricity stopped working and phones were not charged and my sleep machine turned off as well. ”
 of 5 bubbles bernettat2016, 2 Dec 2016 | Read review
“All views are good, lagoon or ocean.”
 of 5 bubbles lesliemY5738CQ, 2 Dec 2016 | Read review
“No comment ”
 of 5 bubbles Cheung1, 1 Dec 2016 | Read review
5 of 5
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