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Paradisus Cancun

10,045 reviews
#25 of 177 Hotels in Cancun
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Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(758 reviews)
“royal service”(1,430 reviews)
“mole”(599 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Cancun
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,045)Write a Review
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Traveller rating
3,848
1,550
599
165
163
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3,848
1,550
599
165
163
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21 - 25 of 6,325 reviews
Reviewed 5 days ago via mobile

Enjoyed the resort immensely. Great service! Rooms were clean beautiful with a great view of the Ocean! I recommend Royal Service program. It is the best way to go! Gaudalupe at the front desk and Cristian Lovera at Naos Restaurant took really good care of...More

1  Thank David B
Response from Jair P, Gerente at Paradisus CancunResponded 4 days ago

Dear David B I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our...More

Reviewed 5 days ago

Just got back yesterday from a wonderful trip at Paradisus Cancun with my family. We had a fantastic time. SERVICE: Absolutely outstanding in every way. The workers here are fantastic people with great attitudes. It made our trip so great. My wife was unfortunately sick...More

2  Thank Mark G
Response from Jair P, Gerente at Paradisus CancunResponded 4 days ago

Dear Mark G On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. As you mention, the hotel has a large...More

Reviewed 6 days ago

Stayed here last week for 6 nights and had a delightful experience. The staff are all friendly and helpful. Check-in was smooth and the front-desk staff were informative and efficient. F&B staff in the restaurants are engaging and always willing to serve. There are many...More

2  Thank nick_ng
Response from Jair P, Gerente at Paradisus CancunResponded 5 days ago

Dear nick_ng Thank you for this review. For us the opinion of our guests is the most valuable thing we have. We always try to meet the expectations of our guests. Comments like this help us to know what we can improve and what we...More

Reviewed 6 days ago

Paradise Cancun is a very nice place to go. Friendly folks, good food, nice beach ( very rough water though). Even the buffet food was very good and the restaurants even better. The drinks were tasty but weak. Room was nice but a bit more...More

Thank Hopsing29
Response from Jair P, Gerente at Paradisus CancunResponded 5 days ago

Dear Hopsing29 Thank you for taking the time to share with us your latest experience, I want you to know that for us you are the most important. We hope that in the future we will give you the opportunity to stay again and enjoy...More

Reviewed 6 days ago

We just returned from 11 days at the Paradisus Cancun. We had a very enjoyable trip made even more so by the wonderful staff at the resort. From the check in experience with Betsabe, our concierge Jhonathan, our servers on the beach of Hugo, Miguel...More

Thank Valeri W
Response from Jair P, Gerente at Paradisus CancunResponded 5 days ago

Dear Valeri W Thanks for these comments. We are glad to know that the days you spent with us were full of good times. I want you to know that your comments are shared with our team to be better every day, so the next...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 260 - USD 666 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 260 - USD 666 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Dining (813)
Family and Play Areas (116)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
amandasnyder
21 February 2018|
AnswerShow all 2 answers
Response from BrianandTrish | Reviewed this property |
Cans by pool. If you stay in Royal Service plenty of bottled beer at private lounge.
0
Votes
William N
17 February 2018|
AnswerShow all 2 answers
Response from BrianandTrish | Reviewed this property |
In Royal Service no music
0
Votes
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123456360
Room Tips
"ask for beach view or lagoon view rooms"
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"Ask for Ocean View on second floors or above"
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"We had a 1 bedroom, booked through RCI, that was an upgrade from the Studio we booked. Lagoon View was fine"
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"Upper ocean view"
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