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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,602 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,404: English reviews
A TripAdvisor Member
1 review
2 helpful votes
Reviewed 1 week ago NEWvia mobile

On Our 4th trip to Mexico we stayed at the Paradisus Cancun, our first night in our room was directly over the red lounge disco, booming music coming through the floor till 2 AM requested room change next night much better. Did not like the food we had 1 reservation for Supper and they did not seat us even though...

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2Thank A TripAdvisor Member
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear guest Thank you for bringing us to these comments. We honestly regret that the inconveniences that you had at the hotel have changed your perspective of our services. I can assure you that our intention will always be the best at a time, and for comments like these we can improve every day. We hope to have the opportunity...

Bronx, New York
Reviewed 1 week ago NEW

I checked in March 13th, 2017 with 5 people total under one reservation. Two other cousins checked in the same time as I, however, they had their own separate reservation. The same night an incident took place which resulted into getting kicked out of the hotel....The next day, we all had to meet with two "managers" to discuss the situation....

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4Thank fitorenovaj
Chicago, Illinois
Reviewed 1 week ago NEW

This was our second year at the Paradisus. The first year there were nine adults. This year nineteen friends and family members joined in the fun. The resort was so beautiful inside and out. We played golf every day and participated in all the poolside activities. The entire staff was always friendly and courteous. I'd like to mention a few...

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Thank debg631
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear debg631 I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able to...

West Michigan
Reviewed 1 week ago NEWvia mobile

Love it already. Walked into the Royal suites were greeted and given a drink waiting to check in smells wonderful here everyone's nice very clean the Lobby. Our butler is so awesome our room is great I can't wait to go explore I'm sure this will be the best vacation ever.

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Thank Love_to_travel_wm
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Love_to_travel_wm We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. We look forward to your...

Roslyn, New York
Reviewed 1 week ago NEW

This is a large property that includes 5 buildings joined together. We stayed in Royal service section for adults. Excellent service at the poolside, beach and other areas. Restaurants were fine but food was not of New York standard as is the case with other resorts too. Room was a mini suite with ocean view and was well furnished. Staff...

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Thank prem g
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear prem g On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. Our whole team has a strong commitment to our guests; because for us the greatest satisfaction is know that all are taking home...

Key West, Florida
Reviewed 1 week ago

Though a bit "pricey" this hotel is my favorite place to travel too. We have been here four times over the years. Beautiful suites, a huge pool, several top rated restaurants to choose from, and exceptional service all around, combine to make this Heaven on Earth for vacations.

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Thank spoiled2014
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear spoiled2014 As you mention, the hotel has a large number of qualities that distinguish it and make it stand out from among the options for accommodation in Cancun, this coupled with the great team who works here, result in a heavenly destination ready to receive you as you deserve. Please do not hesitate to contact us for any further...

Cancun, Mexico
Reviewed 1 week ago

We had a wonderful stay at the hotel. Our private butler Ana Velasco took care of all of our needs. Ana booked all dinner reservations for us during our 10 day stay. Ana was always available for us and made an effort to personally connect with us daily during our stay. Ana also took care of booking our transfer to...

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Thank fosterca26
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear fosterca26 It is an honor to have been part of your vacation and to fulfill all your expectations. We are happy to be different and unique. All this thanks to the great team that conforms us and the great wonders that this destination has to offer. Please do not hesitate to contact us for any additional information on your...

Miami, Florida
Reviewed 1 week ago via mobile

Been to Paradisus Playa del CArmen last year so we wanted to repeat the experience in a different location , again Royal Service because last time it was excellent , so we repeated it , we stayed for only two days and a half so we requested again concierge but this time we had to change the concierge when we...

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Thank Diane C
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Diane C Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that...

Hamilton, Canada
Reviewed 1 week ago

Just returned from a week at the Paradisus Cancun and had a wonderful experience. We've enjoyed many 5 star properties in Mexico and Dominican over the years and this one was one of our favourites. We travelled with 4 adults and 3 teenage boys. Service was top notch here from check in to check out. We arrived early and 2...

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Thank andreacH5132BQ
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear andreacH5132BQ We are happy to know that the time you spent with us enjoyed it to the fullest and enjoying the great amenities and services that we can only offer at Paradisus Cancun. On behalf of our team, I would like to extend our cordial invitation to return and enjoy the wonders of this place. Best regards Ricardo Reyna...

Sault Ste. Marie, Canada
Reviewed 1 week ago via mobile

My husband, son and I enjoyed a week long stay at Paradisus Cancun. The resort is pristine, the staff extremely friendly and helpful. We especially enjoyed the Mole restaurant (authentic Mexican cuisine), Bana (Japanese restaurant) and Market Grille (BBQ meats). The buffet was always plentiful with so much variety, beautifully presented and the food equally delicious. The pool waiters were...

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Thank judylp
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear judylp We are glad to know that your holiday with us was a success. I take this moment to thank you for the time invested in sharing with us your most recent experience. We hope that in the future you will give us the opportunity to surprise you again and let you consent to our team. Please do not...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $406 - $776 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
790 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View Room is breath-takin. Families go with family concierge service”
 of 5 bubbles ashishpandita2017, 28 Mar 2017 | Read review
“Higher floors, ocean view definitely nicer. ”
 of 5 bubbles Thoms249, 28 Mar 2017 | Read review
“There is NOTHING you can do to select a good room. Horrible hotel and corporate Melia communication. They basically ignore you!!!”
 of 5 bubbles G2582DJlaurenb, 27 Mar 2017 | Read review
“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 24 Mar 2017 | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 23 Mar 2017 | Read review
5 of 5