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Paradisus Cancun

10,057 reviews
#25 of 177 Hotels in Cancun
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Traveller (8196)
Pool & Beach (1831)
Room & Suite (1217)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(758 reviews)
“royal service”(1,430 reviews)
“mole”(599 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Cancun
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Reviews (10,057)Write a Review
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3,851
1,554
600
165
163
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All reviewsmarket grillroyal servicemoleblue agavefamily conciergebali bedsavenue barred loungenaos restaurantla palapakids zonedinner reservationsmain pyramidpersonal butlerocean viewsushibutler service
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181 - 185 of 6,333 reviews
Reviewed 23 December 2017

When we arrived we had to wait til 3 pm for a room due to their policy about checking in, which is understandable. When 3pm finally arrived after 5hours of waiting they told us our room wasn’t ready and we had to wait one more...More

Review collected in partnership with Meliá Hotels International
2  Thank Humberto C
Response from Jair P, Director General at Paradisus CancunResponded 25 December 2017

Dear Mr. Humberto Cruz Thanks your comments. We regret that you have had this perspective on the services of our hotel. I can assure you that your comments will be shared with the rest of our team in order to implement the improvements in the...More

Reviewed 23 December 2017

This resort is fantastic, the food is excellent, and the workers are all very friendly. However, I left this resort early because there was a water leak in the ceiling of my bathroom. I told three people about it and no one came to fix...More

Review collected in partnership with Meliá Hotels International
1  Thank Blake S
Response from Jair P, Gerente at Paradisus CancunResponded 23 December 2017

Dear Blake S Thank you for sharing your most recent experience with us. I want to offer you a sincere apology for the inconveniences that you had during your accommodation. I truly regret that we have not had the opportunity to change your perspective of...More

Reviewed 22 December 2017

My husband and I stayed for 4 nights this December. Royal service was worth it for us, and made the stay top notch. The butler assigned to you is available for details, but not always lingering. Sergio was awesome. He booked our reservations (even two...More

4  Thank kelfro2017
Response from Jair P, Gerente at Paradisus CancunResponded 23 December 2017

Dear user kelfro2017 I want to thank the time used to share your new perception of our hotel. We are proud to know that this time we make you feel wonderful, because that will always be our goal. I also appreciate the comments about royal...More

Reviewed 22 December 2017 via mobile

My husband and I just got back from Paradisus Cancun and we are completely blown away by the amazing trip we had!! Honestly if you’re a couple or over 18 without kids then spend the extra $$ and get royal service- it’s not even that...More

1  Thank Aditi R
Response from Jair P, Gerente at Paradisus CancunResponded 22 December 2017

Dear Aditi R It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so that...More

Reviewed 22 December 2017

This review is regarding the Family concierge junior suite ocean view. At the arrival on the hotel you can see this big open space and plants everywhere. We were greeted by several people and told where to go and check in. Since we were on...More

Thank carlos m
Response from Jair P, Gerente at Paradisus CancunResponded 22 December 2017

Dear carlos m Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 261 - USD 669 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 261 - USD 669 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8196)
Pool & Beach (1831)
Room & Suite (1217)
Dining (799)
Family and Play Areas (116)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
judytravels
23 February 2018|
Answer
Response from Don Q | Reviewed this property |
The cabanas are reserved for you every day of your stay,
1
Vote
JOHN P R
22 February 2018|
AnswerShow all 2 answers
Response from Don Q | Reviewed this property |
the walk from building 1 to 5 takes 5 min. (at a slow pace)
0
Votes
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Room Tips
"I think Lagoon View rooms are quieter at night than Ocean View given the nightly entertainment by the beach..."
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"ask for beach view or lagoon view rooms"
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"Ask for Ocean View on second floors or above"
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"We had a 1 bedroom, booked through RCI, that was an upgrade from the Studio we booked. Lagoon View was fine"
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