We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Cancun

Show Prices
#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Paradisus Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

8,590 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Paradisus Cancun
See the most recent reviews
Showing 5,398: English reviews
Chicago
Reviewed 16 February 2017

From the moment we walked in, the service was unbelievable. The resort is spotless. The staff is constantly cleaning the place to make sure it's top notch, which it is. The restaurant staff was very nice and it was fun to learn spanish from them. Food is excellent. The housekeepers were excellent! The shows at the Avenue Bar were fantastic....

 Report
Helpful?
Thank Julie P
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Julie P Thank you for such an outstanding review on our Resort. Knowing we met your expectations makes us proud. In behalf of all Paradisus Cancun Resort team we thank you for allowing us to continue outshine your needs and expectations. We hope to hear from you soon and help you with everything you may need on your next...

Chicago
Reviewed 16 February 2017

We chose this resort because we previously have went to the Paradisus Riviera Maya and absolutely loved it. We stayed in an Family Concierge Ocean View Suite. Don't get me wrong, this is a great resort, but in comparison with the one in Riviera Maya I had to rate it less. And here is why: 1. Paradisus Cancun is heavily...

 Report
Helpful?
2Thank fmiruna
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear fmiruna First of all, I would like to thank you for your preference in selecting our Paradisus Cancun Resort for your vacation. At Paradisus Cancún Resort, we continuously strive to meet your needs and expectations. We hope to take the opportunity to serve you again in Paradisus Cancún Resort. Sincerely, Ricardo Reyna Hotel manager

Denver, Colorado
Reviewed 16 February 2017

Had a great time. Beautiful beach, pool, restaurants were great, live performances and shows were very good. Would highly recommend Paradisus! Very elegant. Good variety of restaurants. Room was spacious and comfortable.

Review collected in partnership with this hotel
 Report
Helpful?
Thank firegloglassart
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear firegloglassart Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you...

Las Vegas, Nevada
Reviewed 16 February 2017

My husband and I had the most amazing time in Cancun, not only was the weather excellent and the property but most importantly the hard working people that works there making you feel like VIP everyday. it wasn't our first time at this property and that's why we went back because every time we get excellent service. I want to...

 Report
Helpful?
Thank Faby C
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Faby C Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank...

El Paso, Texas
Reviewed 16 February 2017

Great experience with Royal Service. Butlers Gerardo and Rode were very helpful and went out of their way to make sure we were having a pleasurable stay. Avenue bar waitress Veronica was very friendly and attentive. We will definitely stay at this property again.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Xerxes W
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Xerxes W Thank you for sharing with us your most recent experience at Paradisus Cancun. On behalf of all the member of Paradisus I want to extend to you the most cordial invitation to stay here with us again in the future and live the great wonders that we have to offer. We hope hear of you very soon....

Invermere, Canada
Reviewed 16 February 2017

We stayed here in January for a 10 day honeymoon. For reference we are both in our early 30s and I have stayed at a number of all inclusive resorts. We stayed in an ocean view room in Pyramid #3 and did not get the Royal Service (not worth it). We booked through WestJet Vacations. The service and food at...

 Report
Helpful?
1Thank SeanRogg
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear SeanRogg I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

Los Gatos, California
Reviewed 15 February 2017

Awesome experience!! We went on a delayed honeymoon also with 2 other couples, only thing we didn't like was having to make reservations at there restaurants. Other than that an awesome time with great people. Good food, good drinks, tip well and they'll remember you and take care of you the whole time.

Review collected in partnership with this hotel
 Report
Helpful?
Thank philgraves1990
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear philgraves1990 We are happy to have met your expectations. We know that our work is good when it is recognized in the way you have done it For this and much more I want to thank you for taking the time to share your experiences. We hope that in the future you will give us the opportunity to re-acquaint...

Xalapa, Mexico
Reviewed 15 February 2017

Was the 3rd time we came back. The facilities, the service, the food. Everything was just great. This time we liked the change that they make at the shows (at pool, at lobby, and at bar). We hope to get back soon.

Review collected in partnership with this hotel
 Report
Helpful?
Thank le0nfelipeb
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear le0nfelipeb It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so that you can enjoy the great wonders that we have for you. Please do not hesitate to...

Bakersfield, California
Reviewed 15 February 2017

Please go see Parbie, she is the sweetest and the cutest little thing! Our Engagement pictures turned out fantastic inside the resort and outside on the beach! Don't waste your time, go straight to the photography desk and ask for Parbie!!!

 Report
Helpful?
Thank imellon
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear imellon We appreciate your delightful review and we thank you for allowing us to host you. As you mention our staff is always working hard to fulfill our guest needs and expectations. We hope to see you again on your next trip to Cancun. Kindest regards Ricardo Reyna Hotel Manager

glendora
Reviewed 15 February 2017 via mobile

This hotel was awesome. The restaurants were amazing and entertainment by the pool and in the club were great. We had a wonderful time. We took a cab to downtown and felt really safe. Highly recommend this trip to anyone. Plenty to do at the resort.

 Report
Helpful?
1Thank Margaret A
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Margaret A I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. As you mentioned our team will always be with the greater willingness to help you, they are perfectly able...

7,280 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7013)
Viewed
Pool/Beach Area (1329)
Viewed
Hotel & Grounds (1243)
Viewed
Dining (613)
Viewed
View from Room (362)
Viewed
Room/Suite (517)
Viewed
Family/Play Areas (110)
Viewed
Bathroom (69)
Viewed
Business Centre/Function Rooms (16)
Viewed
0:48
Videos (8)
Viewed
Other (2746)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (226)
Viewed
Amenities (39)
Viewed
Beach (10)
Viewed
Deluxe Ocean View Room (26)
Viewed
Ocean View One Bedroom Suite (22)
Viewed
Pools (25)
Viewed
Red Level Deluxe Ocean View (21)
Viewed
Dining (11)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (14)
Viewed
Dining (3)
Viewed
Pool/Beach Area (3)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.7 km away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 181 in Cancun
8,566 reviews
5.1 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,571 reviews
0.8 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
1.9 km away
Iberostar Cancun
Iberostar Cancun
#17 of 181 in Cancun
4,211 reviews
3.6 km away
Beach Palace
Beach Palace
#14 of 181 in Cancun
5,602 reviews
6.5 km away
Hotel Riu Palace Peninsula
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $411 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com, Despegar.com, Prodigios Interactivos SA and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
789 questions
Ask a question

See all questions (789)

Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 24 Mar 2017 | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 23 Mar 2017 | Read review
“I recommend Couples choose Royal service adults only section.”
 of 5 bubbles 904premg, 23 Mar 2017 | Read review
“oceanview room”
 of 5 bubbles andreacH5132BQ, 22 Mar 2017 | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
5 of 5