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Paradisus Cancun

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#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,738 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,486: English reviews
coconut creek, United States
Reviewed 13 March 2017

Make your dinner reservations as soon possible! Every time we tried to make a reservation we could only get in at 6 pm or 9 pm. We stayed in Tower 3 which was perfect! Shows, most restaurants and most bars are in tower 3. Also, reserve your beach chairs or pool chairs as early as possible. Our first day we...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Claudia M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Claudia M On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration...

Edmonton, Canada
Reviewed 13 March 2017

Beautiful hotel and location. Great service in all dining areas as well as on the beach. Excellent Wifi service (even on the beach). Hotel staff friendly and very attentive. Loved the all-inclusive (food, drinks, mini bar and wifi).

Review collected in partnership with Meliá Hotels International
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Thank Bella K
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Bella K It is an honor to have been part of your vacation and to fulfill all your expectations. We are happy to be different and unique. All this thanks to the great team that conforms us and the great wonders that this destination has to offer. Please do not hesitate to contact us for any additional information on...

Madison, Wisconsin
Reviewed 13 March 2017

Our family has stayed at the Paradisus 8 times. We Love the beauty of the hotel and the beach. The food is amazing. Hotel is so well kept and clean. Entertainment is great! ( I would like to see the evening entertainment freshened up a bit ( this year, the entertainment was a bit drab, using a lot of techno...

Review collected in partnership with this hotel
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Helpful?
Thank CarolaRN
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear CarolaRN It is an honor to have been part of your vacation and to fulfill all your expectations. We are happy to be different and unique. All this thanks to the great team that conforms us and the great wonders that this destination has to offer. Please do not hesitate to contact us for any additional information on your...

Providence, Rhode Island
Reviewed 13 March 2017

If you are not a seasoned traveler or are an occasionally vacationer, you may not be bothered by this place. It’s typical of very large hotels…rules for the sake of rules, and very bureaucratic. Tremendous difficulty getting resolution to problems. And little attention paid to detail. Main problems were: The check in process is a guest’s first exposure….and it’s an...

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3Thank Seth A
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Seth A We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to...

Edmonton, Canada
Reviewed 13 March 2017 via mobile

Recently stayed at the Paradisus Cancun with my wife for 11 days. For the most part the service was amazing. The staff is filled with amazing people who were nothing short of spectacular: -By the pool Asunción, Jorge and Laura always made sure we had full drinks or a bucket of beer and water. -For breakfast and lunch in the...

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1Thank Edmtravelers
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Edmtravelers We are happy to know that the time you were with us was full of good things. We are proud that our team managed to meet the expectations that you had of our hotel, and I take this opportunity to extend the cordial invitation to join us once again to enjoy the great wonders of the Mexican Caribbean....

San Diego, California
Reviewed 13 March 2017 via mobile

What a fabulous trip. Went down and met our friends for a 7 day vacation. The resort is fabulous. The main building with koi pond and greenery is amazing. Service was exceptional and we didn't do the royal service. Rent a cabana by pool it's so worth it. You get full VIP treatment and a full bottle of choice of...

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1Thank Virgo3am
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Virgo3am We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Please do not hesitate to contact us for any further information in your next trip to Cancun....

Boston MA
Reviewed 12 March 2017 via mobile

My five friends and I had an absolutely wonderful time here- the food was pretty good and the beachfront was lovely. Our favorite part, though, was the activities manager Rodrigo. He was the highlight of every day and always made the poolside that much more fun. Always remembered who we were and stopped to say hello and invite us to...

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Thank Dogbluehorse
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Dogbluehorse Thanks for sharing these good comments. We are glad to know that the hotel amenities were perfect for you. All our team has a strong commitment to always offer the best. On behalf of all of them, I want to thank you for recognizing and appreciating your efforts from all of our colleagues. We hope that in the...

Ohio
Reviewed 12 March 2017

We did check in early. They gave us a double room on the 3rd floor. We were supposed to have a king, so we had to go back down and wait in line again. They gave us the option of a lower room (King) or check back in few days because they were 90% full. It was a Sunday. We...

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Thank Orbie123
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Orbie123 We are happy to know that the time you were with us was able to fill you with good experiences and wonderful moments with your loved ones. We hope that in the future we will be able to surprise you with the great things that only Paradisus Cancun can offer. Please do not hesitate to contact us for...

A TripAdvisor Member
Level Contributor
1 review
Reviewed 12 March 2017 via mobile

We had the the best vacation ever staying here.We got the Royal Service Junior Ocean Suite for 10 days and we were definitely treated like royalty.Our personal butler Galdino was the best he took the time to make sure our stay was perfect,and it was.The servers at the beach and pool,Cesar,Jorge,Victor,Ricardo,Ramon and Josea were spectacular they made sure we wanted...

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Thank A TripAdvisor Member
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear guest It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so that you can enjoy the great wonders that we have for you. Please do not hesitate to...

Brooklyn, New York
Reviewed 12 March 2017

Well, the place feels and smells like a far-east spa. You walk into an expansive lobby and immediately feel that you are in a tropical forest/jungle with greens hanging off all eight floors of the main tower. The insense is burning everywhere with the corresponding pleasant ombre. So, let's start with the positives. 1) Pretty, immaculately clean with attentive room...

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Thank busybee2775
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear busybee2775 We are glad to know that the time you spent with us was full of good times. Part of our goal is create unique experiences for all our guests. I can assure you that we will share your comments with the rest of our team so that they continue to offer their best. Please do not hesitate to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $414 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
812 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 19 Apr 2017 | Read review
“higher the better - middle building 3 was just fine with us. And lagoon sunsets beautiful! we were on the 8th floor”
670aprilm, 17 Apr 2017 | Read review
5 of 5