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Paradisus Cancun

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#21 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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7,895 Reviews from our TripAdvisor Community

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Showing 4,951: English reviews
Chesapeake Beach, Maryland
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed yesterday NEW via mobile

Stayed here two years ago and have been wanting to return. This property is situated on the most beautiful beach I have seen---to include Hawaii. The staff is amazingly attentive and as happy as a ray of sunshine. We were originally booked for Family Concierge as I got a great deal on CheapCaribbean but they upgraded us to Royal Service.... More 

Helpful?
Thank Deborah B
Live Oak, California
1 review
Reviewed yesterday NEW

The resort was fantastic! The room was nice and the view was beautiful. Being an all inclusive resort I had read reviews about the food not being so good at some other resorts so I chose this one and the food was great. The included room service and mini bar was a nice feature as well. The only complaint was... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank W6499ESdanielk
Milton ON
1 review
Reviewed yesterday NEW

I am a huge fan of Paradisus resorts. We previously stayed at Paradisus La Esmerelda but this time chose Paradisus Cancun for several reasons. Paradisus Cancun allows access to all restaurants for children while Esmerelda was very restricted. Too many adults only dining. The staff at Paradisus Cancun were phenomenal in providing outstanding service. We were blown away by their... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank fariak2016
Red Lion, Pennsylvania
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed yesterday NEW

We booked Paradisus for a getaway over Thanksgiving. We found the staff very friendly and accommodating. Our room had a lagoon view -- more like a view of the entrance to the grounds, golf course and road. The room was well equipped and comfortable. When we checked in, we were told we had been upgraded to royal service which gave... More 

Helpful?
Thank Rongone4
Winnipeg, Canada
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 days ago NEW

The service was exceptional. Everyone we encountered were extremely friendly and courteous. Pablo at the buffet, Sophonia at the pool, Carlos at the tequila bar and the guy who works at the coffee bar (can't remember his name) were all servers we saw daily and they were all very nice and friendly and provided fantastic service.

Review collected in partnership with this hotel

Helpful?
Thank Karen M
Westminster, Maryland
1 review
Reviewed 2 days ago NEW

This was a large and beautiful facility with many amenities. The staff was professional and very friendly. I would've rated 5 stars except the facility allows young children everywhere, including pool bar, bars and all restaurants. It was nearly impossible to relax. Would recommned adults only bars and adults only areas.

Review collected in partnership with this hotel

Helpful?
Thank epidermnurse
Minneapolis,Mn
1 review
Reviewed 2 days ago NEW

We loved the resort. All food was amazing!! Its a beautiful resort and top notch facilities!! We loved all the shows that they have at night!! Very kid friendly resort and staff is very friendly. We loved each and everything about the resort!

Review collected in partnership with this hotel

Helpful?
Thank amitsmt
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

I travel alot. This was the first vacation I went on in another country and without my man and I had the most wonderful time. I did not want to leave. The staff were so friendly and respectful and that was my favorite part. If I looked like I was thinking about a drink somebody offered me one. I am... More 

Review collected in partnership with Meliá Hotels International

Helpful?
1 Thank bernettat2016
British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Excellent food, large, clean rooms, superlative service, great amenities for children, oceanfront, wonderful place for family vacation! Staff goes above and beyond to accommodate your every request, well-trained. We would definitely return to Paradisus Cancun, hard to beat.

Review collected in partnership with Meliá Hotels International

Helpful?
2 Thank lesliemY5738CQ
Antioch, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This resort is great and the food was absolutely AMAZING!! The butler service was lacking in quality to what we have had at other resorts so its not worth paying for. Other than that, I recommend this resort!

Review collected in partnership with this hotel

Helpful?
1 Thank 711mandi

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $489 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
616 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please upgrade your beds to Queen & down feather pillows & bedding. Paradisus La Esmerelda had very comfortable beds which we missed in Paradisus Cancun. ”
 of 5 bubbles fariak2016, 3 Dec 2016 | Read review
“I would advise a beach view”
 of 5 bubbles Rongone4, 3 Dec 2016 | Read review
“Label the switches. When you cut the master off the electricity stopped working and phones were not charged and my sleep machine turned off as well. ”
 of 5 bubbles bernettat2016, 2 Dec 2016 | Read review
“All views are good, lagoon or ocean.”
 of 5 bubbles lesliemY5738CQ, 2 Dec 2016 | Read review
“No comment ”
 of 5 bubbles Cheung1, 1 Dec 2016 | Read review
5 of 5
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