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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,574 Reviews from our TripAdvisor Community

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Showing 5,388: English reviews
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Reviewed yesterday NEWvia mobile

This place is literally Paradise! One of the most beautiful resorts I have ever stayed at! My friends and I came here for spring break and we had an incredible time. The lobby is magnificent and as soon as you walk in, the fragrance the resort uses is amazing. I recommend purchasing the all-inclusive package it is definitely worth every...

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Helpful?
Thank Alvin B
New York City
Reviewed yesterday NEW

The setting: You are 20 minutes by car/shuttle from the airport. This is a rebranded Gran Melia, now a Paradisus. This, however, is not at all like a Paradisus you may have visited in the DR or even Playa del Carmen. This is a spacious complex but one without the modernity of a Paradisus resort. The main lobby is located...

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Thank Brooklynite_Abroad
Reviewed yesterday NEW

We have stayed at this facility for the past 6 years. We have never been disappointed in the service, room, view, bars and restaurants. The best part of the Paradisus is the staff. Everyone treats you as a very important person. From Hector at the pool and beach, to our new friend Jennifer who sat us for breakfast and lunch,...

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Thank ges757
Reviewed yesterday NEWvia mobile

Excellent suites , food , location, service. Beach access from the resort and place to rest are great. Downtown is just 20 mins away. Access to ferry for traveling to isla mujeres is just 30 mins away. This island offers great options to enjoy with family. Do not forget to checkout amazing ocean view from this island.

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Helpful?
Thank Sunil S
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

On Our 4th trip to Mexico we stayed at the Paradisus Cancun, our first night in our room was directly over the red lounge disco, booming music coming through the floor till 2 AM requested room change next night much better. Did not like the food we had 1 reservation for Supper and they did not seat us even though...

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Thank A TripAdvisor Member
Bronx, New York
Reviewed 2 days ago NEW

I checked in March 13th, 2017 with 5 people total under one reservation. Two other cousins checked in the same time as I, however, they had their own separate reservation. The same night an incident took place which resulted into getting kicked out of the hotel....The next day, we all had to meet with two "managers" to discuss the situation....

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1Thank fitorenovaj
Chicago, Illinois
Reviewed 2 days ago NEW

This was our second year at the Paradisus. The first year there were nine adults. This year nineteen friends and family members joined in the fun. The resort was so beautiful inside and out. We played golf every day and participated in all the poolside activities. The entire staff was always friendly and courteous. I'd like to mention a few...

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Helpful?
Thank debg631
West Michigan
Reviewed 2 days ago NEWvia mobile

Love it already. Walked into the Royal suites were greeted and given a drink waiting to check in smells wonderful here everyone's nice very clean the Lobby. Our butler is so awesome our room is great I can't wait to go explore I'm sure this will be the best vacation ever.

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Helpful?
Thank Love_to_travel_wm
Roslyn, New York
Reviewed 2 days ago NEW

This is a large property that includes 5 buildings joined together. We stayed in Royal service section for adults. Excellent service at the poolside, beach and other areas. Restaurants were fine but food was not of New York standard as is the case with other resorts too. Room was a mini suite with ocean view and was well furnished. Staff...

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Thank prem g
Key West, Florida
Reviewed 3 days ago NEW

Though a bit "pricey" this hotel is my favorite place to travel too. We have been here four times over the years. Beautiful suites, a huge pool, several top rated restaurants to choose from, and exceptional service all around, combine to make this Heaven on Earth for vacations.

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Helpful?
Thank spoiled2014

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $409 - $779 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
784 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for any tower but 3. Late nite early am very noisy”
 of 5 bubbles ges757, 24 Mar 2017 | Read review
“Bad Odor in Room”
 of 5 bubbles fitorenovaj, 23 Mar 2017 | Read review
“I recommend Couples choose Royal service adults only section.”
 of 5 bubbles 904premg, 23 Mar 2017 | Read review
“oceanview room”
 of 5 bubbles andreacH5132BQ, 22 Mar 2017 | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
5 of 5