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Hotel Xbalamque Resort & Spa

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Hotel Xbalamque Resort & Spa
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418 Reviews from our TripAdvisor Community

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Showing 171: English reviews
San Antonio, Texas
Reviewed 6 February 2014

I have stayed at this hotel 3 times and although it is dated and I noisy it is not bad for the price. On check in, look at room before accepting keys, rooms vary in size and some bathrooms really need mold removal from tiles above showers, all a/c units are old and loud but work. I slept much better...

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Thank ernest g
Bogota, Colombia
Reviewed 28 January 2014

Everything about this hotel was reallt good, it was clean, Big bathroom, hot Walter it worked anytime You wanted, the breakfast was kind of buffet so yo can Eat a lot unlike other hotels that You get coffe and a toast. I was afraid of going to this hotels because there's a lot of bad comments in tripadvisor But i...

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2Thank Acidmunkeyy
Dublin, Ireland
Reviewed 10 January 2014

3 good things - location, decoration and pool bad things - customer service - the receptionist made me angry with his patronizing tone every time something did not work - saying smile you are in the Caribbean - as internet that never works for example. bfast is POOR - 4 star hotel serving only heated sliced bread or pancake, fruit...

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1Thank triptripexpert
Grand Junction, Colorado
Reviewed 23 December 2013

I booked and prepaid for our room through RCI. When we arrived, they had no record of our reservation. Finally, they took my printed copy of the RCI receipt, and after 20 minutes, they finally said they had a room for us. Important to note, there was a sign taped down on front desk "No running water from 3-6 pm"....

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2Thank Virginia B
San Juan, null, Puerto Rico
Reviewed 14 November 2013

My stay was really nice here. The staff went out of its way to make me feel comfortable at all times. They were very respectful of my privacy and rest. The Mayan theme depicted so beautifully throughout the hotel shows pride in the history of this area. Their pool and gardens area is so natural. They have a theater for...

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1Thank Rocio A
Ivan R, E-commerce| at Hotel Xbalamque Resort & Spa, responded to this review

We welcome your comments about all the services that has Xbalamqué Resort & Spa Hotel. We hope your visit again to enjoy our hospitality further.

Caye Caulker, Belize
Reviewed 7 November 2013

After checking in, I found that there was NO toilet seat on the toilet. It was quickly fixed...but???? There in none or imitted WiFi access....real bummer!! You need to ask for hot water so they can turn on the heater. Then it takes 1/2 hr before it's hot enough to take a shower. I like to take random showers!

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1Thank DeRealMacaw
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

I´m so sorry for this inconvenient. All of this will send to General Director. In order to improve all areas.

Ave Maria, Florida
Reviewed 5 November 2013

We wanted to rate this experience as a 'ZERO'; however, the Trip Advisor System doesn't allow for zero stars! Here is what happened: 1) When we checked in at the Hotel Xbalamque in Downtown Cancun on 13 May 2013, we processed a Credit Card Charge of 1,000 Pesos to cover expected meal charges. The credit slip for this transaction had...

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2Thank Jean Jim D
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

I´m so sorry for all incovenients in your stay. We have followed your case. The return was made in the first day in our banking point of sell. But, for situations of the bank, your money is not returned to your credit card. A few days ago we received the notification from the bank that the money has been returned...

Seattle, Washington
Reviewed 29 October 2013

I've never had smth similar to this massage. It's just super. I found name of this hotel in internet by chance, I even didn't expect to get such relaxed and in the same time deep, thorough massage. I even couldn't hear when she moves; such wonderful smells, oil and sounds of nature.. And good price..A paradise! If I remember correctly...

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4Thank Alina D
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

Thanks for your comment. We will send it to Spa Xbalamqué. We hope see you again in our hotel.

Volcano, Hawaii
Reviewed 25 October 2013

Me and my 8 year old booked 19 days here. There is no better deal and value for money in Cancun then here. It is a wonderful place to stay, like being inside a Mayan pyramid, the entire hotel is a work of art and is a special place. The service is excellent and super accommodating. The cost per room...

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2Thank Carmen_Ka-ana-ana
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

We appreciate all your comments. We take all of them, to improve our areas. Hotel Xbalamqué has an exceptional located, there are all of the interesting places in Cancun, like Parks, malls, supermarkets, bars, restaurants, night clubs, bus station, etc. We hope see you again in your next trip to Cancún.

North Las Vegas, Nevada
Reviewed 15 October 2013

The staff is very tentative and very helpful. It was a joy staying there for 2 days. Love the pool area and very quaint. Somewhat private when you are there. Love the hand painted hotel theme. Excellant staff. Will be back next year sometime.

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1Thank itsuosan
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review

Thanks for your comments. We hope see you again in Hotel Xbalamqué Resort & Spa.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Free Parking
Official Description (provided by the hotel)
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 

Additional Information about Hotel Xbalamque Resort & Spa

Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $41 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Xbalamque Hotel Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Xbalamque Resort & Spa staff and other travellers.
8 questions
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Questions? Get answers from Hotel Xbalamque Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check the room if you really have to stay, noisy bar downstairs”
  • Bathroom ceiling, one light blown out
  • Notice the missing tile, dirt and room across from us was worse
  • Bathroom door,
  • This is the shower floor dirty and moldy in bad concrete job
  • we fixed the curtain, door chain broken, outlets coming out of wall, missing stones on dirty flo
  • no toilet holder, water and dirt in shower, toilet color gone in places
  • Rain bow shower head ? ceiling falling in, new taps?
 of 5 bubbles 900Mary900, 20 Mar 2017 | Read review
“amazing frescoes throughout the hotel; super friendly staff. Rooms on the 3rd floors are best choice!”
 of 5 bubbles 361myriamm, 25 Nov 2016 | Read review
“Any room is good and the suites are GREAT”
 of 5 bubbles rla1947, 25 May 2016 | Read review
“This is NOT a wheelchair accessible hotel!”
 of 5 bubbles paulynnita, 21 Apr 2016 | Read review
“Rooms are filled w/ mold. Travelers beware.”
  • MOLD MOLD AND MORE MOLD! ACTIVELY GROWING!!
 of 5 bubbles 625erickaa, 19 Apr 2016 | Read review
5 of 5