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Sandos Cancun Luxury Resort

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3,863 Reviews from our TripAdvisor Community

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Showing 2,754: English reviews
Southbridge, Massachusetts
Reviewed 24 May 2016 via mobile

My sister just had her destination wedding here and it was nothing less than perfect. The staff was always very friendly, the food was great, the drinks we strong and delicious, and the resort was very clean! We had the rehearsal dinner at the hibachi restaurant and our chef, Wilberth, was so funny and entertaining! Our hair and make up...

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Helpful?
Thank Karla E
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Karla E, First of all, Sandos Cancun Luxury would like to kindly thank you for your preference and for choosing us as your destination resort. We would also like to thank you for taking the time to write such positive review about your sister's wedding. We're very glad to know we were able to exceed your high expectations and...

Reviewed 24 May 2016

This is the second time I've been here and they've been great times!!! The resort is really nice, food is good but sometimes a little slow. The hibachi is my favorite and the buffet is always good (Changes food style everyday.) Plenty of liquor to choose from. Beers were decent (Tecate light, Dos Equis lager & amber. You can get...

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1Thank rich w
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear rich w, We absolutely appreciate your five star review, preference and kind comments about your recent stay for the second time in our very privileged resort, Sandos Cancun Luxury. It's pleasant for us to know you have had marvelous experiences in our resort and it gets better every time; We are always trying our hardest as in service, quality...

Cleveland, Ohio
Reviewed 23 May 2016

WOW . . . Where to begin . . . After a very long stressful stretch of not being at we like to call our 2nd home, we decided to visit Sandos. Our decision was based upon other hotels we stayed at very close to Sandos as well as Trip Advisor reviews. As soon as we arrived we were promptly...

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Helpful?
1Thank Jeannine H
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Jeannine H, On behalf of Sandos Cancun Luxury we want to thank you for taking the time to write a detailed review about your unforgettable recent stay in our resort. It's extremely pleasant for us to know that we were able to exceed your high expectations and you left with such great impression of our facilities, location, customer service,...

Washington DC, District of Columbia
Reviewed 23 May 2016

The hotel is gorgeous. looks just like the pictures. I enjoyed sitting by the pool. I was with some friends and we enjoyed hanging out in the lounge in the afterhours. i wanted to put in the good word for Zazil Gonzalez, the social director. She has a good attitude and is very dedicated to her job. She made our...

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Helpful?
Thank travelingking01
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear travelingking01, Sandos Cancun Luxury would like to thank you for your recent stay in our property and also for taking the time write a review about your recent stay. It's gratifying for us to know you were able to enjoy most of our facilities and the staff was attentive enough and they left a great impression on you. We...

San Antonio, TX
Reviewed 23 May 2016

We stayed at this resort exactly 1 year ago on a couples trip, and the same 2 couples returned a year later. From our arrival, we were treated again like royalty. The staff does a wonderful job of taking care of your every need, often before you ask. We will be back again and again.

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Thank SATerribleTwins
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear SATerribleTwins, We would like to kindly thank you for your preference, for writing a review about Sandos Cancun Luxury and also for giving us five stars. It means quite a lot for us to know you chose once again our property and we exceeded your expectations for the second time. Our staff is incredible in anticipating guest needs and...

Washington DC, District of Columbia
Reviewed 23 May 2016

I wanted to put in a good word for one of your best employees ... Zazil is fantastic social director and made the visit that much more enjoyable. She has a very professional and cheerful attitude ... and a very bright future. Brian

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Helpful?
Thank porschegt3rs07
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear porschegt3rs07, Sandos Cancun Luxury Resort would like to kindly thank you for choosing us as your destination resort. We absolutely appreciate your comments about our amazing staff, we will share your positive feedback with her. We look forward to welcome you back in the near future. Best Regards, Web Relations. Sandos Cancun Luxury Resort webrelations.cancun@sandos.com

Gulf Breeze, Florida
Reviewed 23 May 2016 via mobile

Took 3 rooms to finally get into something acceptable. And even the last room we finally settled on- the mirror was cracked, bathtub was peeling, AC unit in the ceiling leaked all over the floor everyday (had to put a towel down) and we had to call maintenance twice to fix the toilet. They are renovating the rooms I was...

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Thank PamelaFla
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear PamelaFla, On behalf of Sandos Cancun Luxury we would like to thank you for your preference and for taking the time to write a review about your experience. We absolutely guarantee that we take comments like this very seriously as they help us to look where our guests are affected and we can improve. It's unfortunate to know you...

Oklahoma City, Oklahoma
Reviewed 22 May 2016 via mobile

My parents stayed at this hotel for a week. Their experience was wonderful. The room they got was the penthouse. Amazing views, outstanding customer service, great food, but one thing was iffy. The pool does not seem clean in the penthouse suite. Other then that, everything was great.

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Thank Anthony Nghia N
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Nghia N, Sandos Cancun Luxury Resort would like to thank your family for their recent stay at our property, we also want to thank you for writing a positive feedback, as it will help our future guests to have an idea of our luxurious resort. It means a lot for us to know we could exceed your parent's high...

Houston, Texas
Reviewed 22 May 2016

We had an amazing getaway in Cancun staying at Sandos. I was extremely impressed with everything, to highlight the main things: - The staff is AMAZING, they are so friendly and accommodating. I would say some of the best customer service I have ever experienced. Specific shout outs to Armando at the concierge desk for our communications via email regarding...

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1Thank Sten_Texas
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Sten_Texas, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for choosing us as your destination resort, for your preference and also for taking the time to write such positive feedback about your recent stay in our property. Your comments are very important for us and will be shared with the rest of...

atlanta
Reviewed 21 May 2016

We stayed from May 14 to May 18 my wife and I arrived to the Hotel with certain concerns, but as soon we stepped in, Victor, Martha, where very helpful and the reception was great. checking in without delays and in a very courteous manner. The room was clean and was cleaned every day. The restaurants had good food the...

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1Thank quetulin
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear quetulin, On behalf of Sandos Cancun Luxury we kindly want to thank you for sharing with our future guests your amazing review about your recent stay and also for giving us five stars. We're very glad to know you had an overall marvelous experience and you will come back at some point soon, we will be definitely waiting for...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $359 - $907 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
240 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high and to the back of the hotel (e.g. room 720 good vs 202 bad)”
 of 5 bubbles AlbertT965, 24 Feb 2017 | Read review
“south side of hotel better right now due to construction. Not all rooms have balconies.”
 of 5 bubbles 969warrend, 23 Feb 2017 | Read review
“the higher the better…….”
 of 5 bubbles kbauche, 23 Feb 2017 | Read review
“Just request higher floors on ocean side!”
  • Valentines suprise!
 of 5 bubbles tlc2112, 22 Feb 2017 | Read review
“Not all rooms have balconies.”
 of 5 bubbles lisafj, 22 Feb 2017 | Read review
5 of 5