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Sandos Cancun Luxury Resort

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4,013 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,868: English reviews
Reviewed 1 week ago via mobile

Had a wonderful experience at Sandos Cancun. Highly recommend this resort for the relaxed environment by the pools and beachfront, while also enjoying the immaculate fine dining and entertainment in the evening. A big shout out to Dana Kennedy, who is an unbelievable singer/entertainer, Daniel and Jose, both fantastic servers, and Ramon who took care of us on the beachfront....

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Helpful?
Thank Cam S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Cam S, We would like to let you know how valuable your feedback is for all the Sandistas and for myself; thank you for sharing with us the details of your recent stay. The simple fact of knowing that you carefully put your attention on all our property's facilities and services are very important, as we are always seeking...

Reviewed 1 week ago via mobile

I went to a weeding in July 2016 at this resort it was amazing everything was well organized. By the way I believe they have one of the nicest place for weeding. The weeding coordinator name carmen was excellent. I would definitely recommend this resort for weeding especially carmen she knows what she's doing. Great job carmen job well done...

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Thank Jerry M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Jerry M, On my personal behalf and Carmen's, please receive our warmest thanks for sharing the excellent impressions we've left on you as part of the wedding in July. Your sincere recognition means quite a lot for her, she's one of the best wedding coordinators in Cancun, as her service provided to each couple, bride, groom and guests is...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I stayed for 6 days with my husband. Upon arriving, I got a little worried with small size of resort thinking that I might not be able to find things to do or to eat. That was very unnecessary worry... very comfortable atmosphere with great food and drink every day. Loved the restaurant St. Trop especially.. So beautiful! Loved yoga...

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Thank A TripAdvisor Member
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear guest, Firstly, thank you for letting us know your sincere comments in regards of your recent experience. We are glad to know you gave our privileged resort a try and your vacation turned out exceptional at the end as the Sandistas who personally assisted you throughout your stay were the ones who made your stay even more special and...

Danville, California
Reviewed 1 week ago

Fully satisfied with the friendly and helpful staff, almost satisfied with amenities,partially satisfied with the quality of food. Nice pools, nice beach, acceptable cabanas. Right size resort as we do not like huge places. If you decide to stay at Sandos, look for the lovely, friendly, and kind Zazil Gonzales. She is involved with pool activities during the day and...

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1Thank Reza-Ladan
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Reza-Ladan, First of all, thank you for your honesty and also for sharing with us such meaningful words based on your extra special experience. I would like to remark that I absolutely agree with you regarding my committment to the resort and to guests, as I personally consider is the least I can do as a sincere appreciation to...

Reviewed 1 week ago via mobile

We just returned from our Cancun vacation. Out stay at Sandos was excellent. Whenever we needed anything it was taken care of for us. Food was much better than expected, was warned that all inclusive resorts don't have great food. Entertainment evey night was alot of fun. Wish i had everyone's name to mention but here are a few.... Thanks...

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Thank nancicat
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear nancicat, First and foremost, on my personal behalf and the Sandistas’ you’re kindly recognizing for their hard work and outstanding service, we all want to thank you for such positive comments. Your review and thoughts are essential for us to keep providing the best and highest quality facilities, amenities and attention as well. We appreciate your positive feedback in...

Reviewed 1 week ago via mobile

My friend and I were so excited for our vacation to Cancun. Unfortunately the disappointment started right when we arrived. The hotel did not have our reservation...interesting since they did have our information at the airport for our transport. The hotel said they needed to put a hold on my friends credit card until they spoke with the reservation manager...

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Thank Michelle T
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Michelle T, First of all, we want to honestly let you know we absolutely understand your frustration and it's concerning for us to know you had this unfortunate personal experience; please, accept our sincere apologies if you have the impression of nothing turning out as your own high expectations, we really tried to help you out and personally assist...

Saint-Jérôme, Québec, Canada
Reviewed 1 week ago

All the family (5 adults and 5 months old baby) stayed at the Sandos Luxury Resort in Cancun from 5th to 12th April 2017. A real 5 stars! The reception, staff service, cleanliness, comfort, food, entertainment day and night, everything was just wonderful. All the restaurants are excellent in addition to the luxury buffet in the morning, at noon and...

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Thank Joelle F
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Joelle F, Firstly, thank you very much for your five star review and positive feedback. We are sincerely glad to know your stay was a very pleasant one and everything turned out way better than what you and your family were expecting; that being mentioned, we would also like to take this opportunity to thank you enough for your...

Detroit, Michigan
Reviewed 1 week ago via mobile

I've been here a few days and I'm still waiting for that "wow" factor that makes Sandos distinct from the other resorts I have been to in Cancun. I have been to many other resorts in cancun and sandos has to be my least favorite. You would think being next door to secrets the vine and hard rock they would...

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Thank ustedes
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear guest, On our personal behalf we would like to take this opportunity to firstly thank you, as your concerns are a priority for us and change your perspective is a must-do for all of us as in Management, head departments and the departments involved. We are going to take the proper measures and actions as soon as possible, finding...

Mesa, Arizona
Reviewed 2 weeks ago

Our experience was wonderful start to finish. I believe all the positive reviews are pretty spot-on regarding the Sandos Cancun. Key word is "positive". We would repeat "lorimpossible"'s recent review as "amazing". Additionally, we found the spa and masseuses (Carmen, Sandy) to be absolutely fabulous with a lot of extra features built in to our spa package. In spite of...

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Thank hittheball2017
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear hittheball2017, Firstly, I would like to sincerely thank you so much for your review, I'm sincerely happy to have received such interesting and honest comments. Definitely, all the Sandistas and myself are quite gratified to know your experience exceeded all your high expectations every day throughout your stay by upgrading your room and totally changing your perspective on time,...

Saskatoon, Canada
Reviewed 2 weeks ago

Have you ever had such an enjoyable vacation that one week felt like two! That is how relaxing the week was at Sandos Luxury Resort in Cancun was. Arrival at the airport was great, shown directly to our van and the driver was very professional. Check in was efficient and then the best part, we were greeted by Alexandra who...

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1Thank Leanne W
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Leanne W, On behalf of Sandos Cancun Lifestyle Resort and myself personally, thank you for investing the time to review your marvelous experience. Thank you very much for your suggestions and recommendations, for sure we are going to take them into consideration; that being mentioned, in regards of our beach and pool area furniture, they have been changed to...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $402 - $2,120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
260 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is not near the bank of elevators. Make sure your room is not on the side facing the Secrets, Vine.”
Reza-Ladan, 17 Apr 2017 | Read review
“Most east rooms have at least a partial view of the ocean. Windows are also pretty thick but you can open them.”
hittheball2017, 11 Apr 2017 | Read review
“Pick a room on the side that is away from the terrace otherwise you will hear everything.”
nicholef966, 10 Apr 2017 | Read review
“North rooms get the sunrise, south rooms see the sunset. Choose which you want to view!”
  • Balcony view
mOksanam, 7 Apr 2017 | Read review
“try and stay far away from elevators and Secrets side ( air conditioning units are very loud )”
DimasV475, 3 Apr 2017 | Read review
5 of 5