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The Royal Cancun All Suites Resort

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#24 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
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1,963 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,613: English reviews
chicago
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 January 2016 via mobile

Took the family to Cancun over Thanksgiving. The 2 bedroom, 2 bathroom suite was large enough for the 6 of us. All restaurants and bars shut down by 10:30pm which was perfect for a family vacation. Beach and pool were great. Food options were few but very good. Thanksgiving day dinner felt like home but we were eating on the... More 

Helpful?
Thank johnc41069
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear johnc41069, Thank you for taking time to post about our resort. We are glad to learn you liked our spacious suites and had a great vacation with your family at The Royal Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Edisto Island, South Carolina
2 reviews
Reviewed 20 January 2016

We are members for many year and are disappointed that it isn't what we purchased anymore. Non-members may find it enjoyable. Still a great place for families with young kids because of the low surf and beach.

Review collected in partnership with this hotel

Helpful?
Thank asdavis74
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear asdavis74, Thanks so much for taking the time to review your recent visit to The Royal Cancun. We truly appreciate your feedback and sincerely apologize that your recent stay didn't meet your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our members to let us... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 January 2016

We did not get what I paid for: no travel from the airport to hotel (which I booked ahead of our arrival), a room on the street side, which was also not what I booked, construction directly outside the hotel room, and very unapologetic management. We checked out almost immediately. I can see how this hotel might be appealing for... More 

Review collected in partnership with this hotel

Helpful?
5 Thank Miriam A
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Miriam A, Thanks so much for taking the time to review your recent visit to The Royal Cancun. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect... More 

Toledo
1 review
Reviewed 19 January 2016

Staff was amazing. They were kind, friendly, entertaining and eager to help. Our rooms were very clean and nice but the bedrooms didn't get cool enough for comfortable sleeping. The food was very good

Review collected in partnership with this hotel

Helpful?
Thank laurenkB6226ZP
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear laurenkB6226ZP, Thank you for taking the time to review your stay at The Royal Cancun. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward... More 

Hinton
1 review
Reviewed 18 January 2016

This resort gets a 5 star for cleanliness and staff. Food was good. No night life at all or much variety but a great expirience. Never had any problems or concerns what so ever. I would go back but to relax and nit expect a lot of fun. Once the restaurant closes at 10 you are done fir the day.

Review collected in partnership with this hotel

Helpful?
Thank Monica M
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Monica M, Thank you for taking the time to review your stay at The Royal Cancun. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible... More 

South Orange
1 review
Reviewed 18 January 2016

If you want a great family vacation spot try Royal Cancun. The service is great, drinks not bad, food needs improvement. The staff has lots of experience and they remember us from year to year. Needs improvement food-wise and they could make a better setting for casual food and drinks.

Review collected in partnership with this hotel

Helpful?
Thank Richard B
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Richard B, Thank you for taking the time to review The Royal Cancun. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are delighted to read that you liked our service and our staff's attention. I am passing along your comments to the Food... More 

Charleston
1 review
Reviewed 18 January 2016

First thing to point out is: DO NOT DO THE TOUR/advertising presentation, it's not worth what they will offer you, time waste that you can use doing something better. Unless if you're interested in going ahead with the membership that is between $11,000 to 44,000 plus yearly maintenance of 1,050. They say it takes exact 90 minutes, with a timer... More 

Review collected in partnership with this hotel

Helpful?
Thank Mounifa O
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Mounifa O, Thank you for your review and comments. We are very happy to read that you enjoyed our resort, the food, and the beach. We would like to apologize for the negative experience you had with our membership department. The amount of time we ask for in order to explain our membership options is, in fact, 90 minutes.... More 

Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 January 2016

The hotel is nice with a beautiful beach. Great for older couples and families with small children. It is at the beginning of the hotel zone; therefore, there isn't much around the hotel. You can take the Royal Resorts Bus to other Royal resort hotels. If you are a family with young adults, it would be better to book the... More 

Helpful?
Thank Debra H
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Debra H, Thank you for taking time to post about our resort. We are glad to know you liked our beach and facilities and also got to enjoy the facilities at The Royal Sands, our sister resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

sheffield
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 January 2016 via mobile

A very friendly environment for kids and family, my kids were in heaven. Two things that I will do differently next time: booking a shuttle from the airport ahead of time, and getting more cash exchanged before leaving. Room are spacious, lots of sun light and nice views, and lots of things to do with the kids. If you're single... More 

Helpful?
1 Thank fares04
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear fares04, Thank you for taking time to post about The Royal Cancun. We are glad to know you had a wonderful time during your stay with us and our service met your expectations. We strive to communicate assertively with our guests and we are sorry to learn we failed to inform you in advance about the other dining options... More 

El Dorado Hills, California
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 January 2016

Weve been going here for several years and we always have a good time but this new all inclusive is a bit what I dont want. I do love the fact that you can order the essentials for your stay before you even get there, though ours was not there when we arrived. I love Edar, the bartender, hes the... More 

Helpful?
Thank occa1313
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear occa1313, Thanks so much for taking the time to review your stay at The Royal Cancun. We are glad to know you have been a member of our resort for many years and that you have enjoyed your vacation with us. We truly appreciate your feedback and sincerely apologize that your recent stay didn't meet your expectations. I've contacted... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $238 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
262 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon views rival ocean views.”
 of 5 bubbles reymoore21, 4 Dec 2016 | Read review
“beach front if possible!!”
 of 5 bubbles TexasTraveler1977, 26 Nov 2016 | Read review
“If the ocean vies room is too pricey, try the pool side rooms on the upper floor, so you could may have partial vies of ocean.”
 of 5 bubbles 882junl, 21 Nov 2016 | Read review
“The aircon in our room was like having a jet engine in our room. The 2 bedroom suite was excellent apart from the air con. ”
 of 5 bubbles shanek610, 21 Nov 2016 | Read review
“Would like better mattresses on the bed and better bedspreads. A bit dated ,but so clean and the daily made service and room service was top notch!! ”
 of 5 bubbles shawnr125, 21 Nov 2016 | Read review
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