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    Sunset Royal Beach Resort

    Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico
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    06/08/2017 07/08/2017
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    Traveller (1873)
    Pool & Beach (547)
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    Overview
    • Excellent43%
    • Very good33%
    • Average12%
    • Poor5%
    • Terrible7%
    Travellers talk about
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,848)
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    There are newer reviews for Sunset Royal Beach Resort
    See the most recent reviews

    661 - 665 of 1,791 reviews

    Reviewed 16 June 2015

    I was at the Royal Sunset for my 10 year member anniversary. Every trip there is always over the top with service, starting with shuttle pick up, bellman, Orbe, Javier, Jesus, and Oscar help with luggage and always can answer questions. The front desk are...More

    2  Thank Marsha1212
    Response from DavidZCancun_Mexico, Gerente at Sunset Royal Beach ResortResponded 24 July 2015

    Dear Member: We really appreciate that you took the time to write a review of our property. The Staff have worked very hard to provide the level of service that is expected, and in most cases, go above and beyond. Through our extensive renovations and...More

    Reviewed 15 June 2015

    The service from all of the staff was really top notch! We had a premium elite one bedroom suite with an attached studio. The room was beautifully appointed, clean and welcoming. The view of the beach was awesome. The beach is wide and the palapas...More

    1  Thank Catherine M
    Response from DavidZCancun_Mexico, Gerente at Sunset Royal Beach ResortResponded 24 July 2015

    Dear Guest: Thank you for your recent review of our property. We really appreciate that you have come back to stay with us. We've invested a great deal of time and resources into the product that you see today. We hope to see you again...More

    Reviewed 14 June 2015 via mobile

    This hotel is definitely not a 4 or 5 star. I would rate it a 3 star. My first night the bath tub was clogged and the crap that came up from the drain hole was disgusting so we were moved to a different room/floor....More

    8  Thank Carribb
    Response from DavidZCancun_Mexico, Gerente at Sunset Royal Beach ResortResponded 24 July 2015

    Dear Guest: We deeply regret to hear that you experienced issues with our service and for your experience at our rooms. That is certainly not what we aim for, as our guests' satisfaction is our highest priority. We'd like to offer you our sincerest apologies...More

    Reviewed 12 June 2015

    Hotel was great. We stayed in a 2-bedroom unit and we loved every minute of our stay in this place. Our rooms had an ocean view and they were very clean. Staff and crew are very nice and attentive to your needs. I had a...More

    Thank MissG93
    Response from DavidZCancun_Mexico, Gerente at Sunset Royal Beach ResortResponded 24 July 2015

    Dear Guest: Our sincere thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. Your business is important...More

    Reviewed 8 June 2015

    Hector and January in the lobby bar are awesome. good people and great service. they made the difference. the entertainment staff was great especially Mr. Dani, Mario and Franco made the stay very fun.More

    1  Thank Ivan C
    Response from DavidZCancun_Mexico, Gerente at Sunset Royal Beach ResortResponded 24 July 2015

    Dear Guest: Thank you for your positive comments. We very much appreciate that you chose our hotel, and we look forward to having you as our guest again in the near future. Positive comments like yours, go a long way to encourage our staff and...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Beachfront
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • USD 138 - USD 591 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #36 Luxury Hotel in Cancun
    • #41 Top resorts Hotel in Cancun
    • #45 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Kitchenette
    • Number of rooms
    • 204
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Prestigia, TravelUp, BookIt.com, Agoda, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone, HotelQuickly, getaroom.com and Evoline ltd so you can book your Sunset Royal Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sunset Cancun Hotel ,
    • Sunset Royal Hotel Cancun ,
    • Royal Sunset Resort Cancun ,
    • Sunset Royal Resort Cancun ,
    • Royal Sunset Hotel Cancun ,
    • Royal Sunset Cancun Mexico ,
    • Sunset Royal Cancun Hotel
    Add Photo Photos
    Traveller (1873)
    Pool & Beach (547)
    Room & Suite (517)
    Dining (227)
    Hotel & Grounds (916)
    Family and Play Areas (38)
    Bathroom (24)
    Business Centre & Event Rooms (8)
    Nearby
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    .13 km away
     
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    Ask a question
    Questions & Answers
    Katprado1
    22 July 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    The remodeling project has not started yet due to bureaucratic holdups on the government permits.
    0
    Votes
    IndygoS
    19 July 2017|
    Answer
    Response from jimincancun | Property representative |
    It depends on the wind and the waves.
    0
    Votes
    usasemen
    8 July 2017|
    Answer
    Response from jimincancun | Property representative |
    You can make reservations with the concierge after you arrive.
    0
    Votes
    Room Tips
    "ask for a room higher than 3rd floor to avoid noise in Capricio."
    Read review
    "Standard rooms are small. The second bed is a non-pullout couch."
    Read review
    "Don't go!!! People are pushy, rude, trying to sell you something at every turn. Go to Hilton Head or..."
    Read review
    "never come here"
    Read review
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