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Laguna Suites Golf & Spa

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#31 of 182 Hotels in Cancun
Certificate of Excellence
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Laguna Suites Golf & Spa
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935 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Reviewed yesterday NEW

Spent 5 days at this quaint,small Resort. An all inclusive meal plan Resort. Friendly people, hospitable felt like family. The Resort is not on the beach, but there is free transportation every hour to and from Afilliated Resorts on the beach. Best of both worlds. Service in the Dining area was hi-lighted by the leadership of Captain Miguel and spot...

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Helpful?
Thank David S
Reviewed 2 days ago NEWvia mobile

I'll start by saying I had a wonderful Stay at this resort. The "GOOD" -- staff is very accommodating and helpful, room is always clean, there is always someone to help you with anything, can be a very tranquil getaway(for those looking for peace and quiet). The "BAD"-- It is small(40 rooms), full of swarming birds at the restaurant, mosquitos...

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Helpful?
Thank yeahwhynot
Gorham, Maine
Reviewed 5 days ago NEW

Having never been to Mexico before we didn't know what to expect. I had read the reviews about issues with the time share presentation which had made me a little apprehensive but figured for the price it couldn't be that bad. Much to my surprise I actually enjoyed the presentation and learning about the resorts. Alex our "guide" was very...

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Helpful?
Thank lisanap2017
Maumee, United States
Reviewed 6 days ago NEW

We were hoping to sit by the pool and soak up some rays. Unfortunately, the weather was unseasonably cool and it rained most of the time we were there. However, the staff was so hospitable, kind and accommodating! Service was incredible and the highlight was our romantic dinner provided by our friend, Miguel! This turned a disappointing trip into a...

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Helpful?
Thank Robert R
Rochester, Massachusetts
Reviewed 1 week ago

My wife and I took a winter week to warm up. The staff was uniformly wonderful. We had a good time asking their help in our use of Spanish. The restaurant folks were delightful: Juan, Miguel, Oscar, Edwin, Elias, Alexis, Mauricio. The chefs, Francisco and Betty, were wonderfully responsive to every special request. The groundskeeper, Panchito, was incredibly dedicated to...

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Helpful?
Thank GTPiper
Plymouth Meeting, Pennsylvania
Reviewed 1 week ago via mobile

The resort as a whole was average withe the rooms being a bit lacking in amenities. The service for the rooms was average with very personable staff. I would like to say that our waiter that we had multiple times in the restaurant was excellent in his demeanor willingness to service you as much as possible. This servers name was...

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Helpful?
1Thank craigsoleil
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for sharing your review. Our staff at Laguna Suites Golf and Spa works diligently to to accommodate to our guests' every need and wish and we are flattered to know that their efforts were not overlooked. Rest assured our staff, including Oscar, will receive your commendations. Thank you for your generous recommendation. We hope to see...

Cleveland, Ohio
Reviewed 1 week ago

My boyfriend and I stayed at this location between NYE and January 5th 2017. The hotel is rather quaint and has a very intimate feel to it. The rooms were larger than expected so that was a plus. The only complaints were that the showers did not get really hot and there never seemed to be enough towels in our...

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Helpful?
Thank sgoody2017
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for sharing your review and generous recommendation. We take pride in our location and are delighted to know that the serene ambiance offered by Laguna Suites Golf and Spa contributed to a relaxing stay. Our staff works around the clock to ensure our guests' complete satisfaction and we love to hear that the service provided made...

Winnipeg, Canada
Reviewed 1 week ago

We stayed at Laguna Suites for a week and the customer service at the restaurant was definitely top-notch. Emanuel, Oscar, Alexis, Edwin, Nico(I think that was his name), and chefs Beatriz and Francisco (don't remember the chefs' names during evening) were all amazing. Even the maintenance guy that cleaned the kichen on midnights was great! Food was great and delicious....

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Helpful?
Thank jamie2224
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for sharing such a lovely review. We take pride in our diligent staff at Laguna Suites Golf and Spa and we are enthused to know that the service provided made you feel like royalty; that is exactly the feeling we strive to provide all guests. We continuously seek to offer top of the line quality and...

Ada, Oklahoma
Reviewed 2 weeks ago via mobile

It took me a while to review because I don't like to give bad reviews. I purchased a package and was assured that the chain of hotels would all be all inclusive. After arrival we were informed that all inclusive was only for the hotel where we were staying. The rooms are large and well kept. The hotel is very...

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2Thank OkieAda_Oklahoma
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for your feedback. We are truly sorry to hear that we fell short from fully meeting your vacation expectations. Our courtesy transportation is available to facilitate the visit to our sister resorts and we regret that this service may have been perceived as the complete opposite. Thank you for your lovely comments in regards to our...

Wakefield, United Kingdom
Reviewed 2 weeks ago via mobile

Oscar, Edum and Alexis served the food beautifully and a good sense of humour but it all goes to the chefs Francisco and Betty they did a fantastic job with the cooking 😃😃🥘! That are very creative with the presentation of the food and every day they make a different theme such as Japanese theme nuts theme buffet and more

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Helpful?
3Thank Eshpari

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 

Additional Information about Laguna Suites Golf & Spa

Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel Class:4 star — Laguna Suites Golf & Spa 4*
Number of rooms: 48
Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico
Hotel Style:
#25 Spa Hotel in Cancun
#29 Luxury Hotel in Cancun
#40 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Suites Golf & Spa staff and other travellers.
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Questions? Get answers from Laguna Suites Golf & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view of the pool area..”
 of 5 bubbles davidsJ5872MJ, 17 Jan 2017 | Read review
“If we had it to do over, we'd ask for a window view that allowed direct sunlight.”
 of 5 bubbles GTPiper, 9 Jan 2017 | Read review
“The second floor rooms are better for viewing purposes.”
 of 5 bubbles sgoody2017, 6 Jan 2017 | Read review
“Tip generously and you will be treated like royalty!!!”
 of 5 bubbles PattyvR323, 1 Jan 2017 | Read review
“The best tip I can give is stay very far away from Diamond Resorts International. They are worse than Cable TV.”
 of 5 bubbles 755rickq, 30 Dec 2016 | Read review
5 of 5