Blvd Kukulkan Km 5.5 Lote 6-C, Zona Hotelera, Cancun 77500 Mexico
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#26 of 43 all-inclusives in Cancun
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
1332Restaurantswithin 10 km
264Attractionswithin 10 km
Blvd Kukulkan Km 5.5 Lote 6-C, Zona Hotelera, Cancun 77500 Mexico
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Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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I spent a week at the Riu Palace Peninsula where the food made many of the wedding group that we travelled with very sick. We also found a previous guests OLD DIRTY underwear in our room on the last day. Mini fridge was suppose to be restocked everyday, it was not. Hallways smelled rather mouldy. Staff were not very helpful/
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Traveled as a couple in February 2023 for a winter getaway. Price was exceptional. Pros: Great staff and service; great food; nice room, clean. Cons: Smoking still allowed; minor issue with photography service. We appreciated the service of Celes, the bartender, who we met on our first night and we saw again later in our trip. Very helpful, very down-to-earth. My wife speaks Spanish and I understand some, so we had very nice conversations. I also want to mention Alfonso at Krystal’s. Most entertaining waiter we had. Made our dining so much fun. All the staff were great. We were in a Villa Junior Suite with a sea view. The villas are in the VIP adult-only section. They are three story buildings. We booked through a travel agent. Requested a high floor and ended up on the third floor in the 2100 building (2124). This building is closest to the main resort. There are three villas that face the sea and two behind (Villa Junior Suite) with no sea view. The center of the three sea-facing villas is the Villa Suites, so larger rooms than the two other buildings. The nice thing about the villas is they have their own pool, which is a long pool and is well suited to lap swimming, though you’d have to do it in the morning before people start hanging out. Towels in the Villas are provided and do not require you to have a “towel card” (like the main building rooms); however, they do give you two cards if the Villa towels run out. We notice they do refill them sporadically throughout the day, so grab them when you can. You will have to go down early if to put your towel down if you want a poolside chair or particular daybed (there are several in the villas near the pool). There are no elevators so if you are on the third floor, be prepared if you have mobility issues. Villa rooms also have a dedicated restaurant, the Kulinarium, which I would say is the most elegant restaurant there. It is an “elevated” dining experience. Very nice indeed. The villa rooms are identical to the tower suites. Ours was nice, no issues. We were happy with it. I've seen complaints about the beds but we thought they were fine, not like a "board" like some have said. We had cleaning come every other day—we didn’t need it every day. We did have one service glitch with a fridge refill: they never came. We had one earlier in the week, no problem. Second time we called for water and nobody came. We thought maybe because we had the No Service sign out; however, we took it down later and they still didn’t come. We called a second time and nothing. So we grabbed some water from the Sports Bar before we checked out. Last day so not a biggie. Villa rooms are nice because the beach bar is right there plus you are right up from the part of the beach that is not rocky. Again, with chairs you may want to get towels out there. We usually headed down in the afternoon and found suitable chairs. On two occasions nothing was available, so we just went over to the rockier side and found chairs there, no problem. Beach there is narrower and there are stairs down to the beach (like 4). That beach is right in front of the main pool area. There is a rock formation that separates the two beaches. It’s the photo op location! There is drink service at the pools and at the beach. Since the villas are in a small area, they come around constantly. Beach was pretty good too. Our biggest gripe is the smoking. It’s sporadic but you can run into smoking groups and it’s annoying. I was on the beach for hours with a group of chain smokers behind me. I just dealt with it. We had some pop up in the villas on our last couple days, smoking by the pool. Cancun seems windy all the time so that helps! It’s not enough to keep us from going back. The main tower is for families, but we did not see a lot of kids there. They have a day care and activities. There is an actual Mayan ruin on the property so don’t miss it! Food: Restaurants were all very good. And if you’re not happy, there’s always a buffet available. Breakfast buffet is fantastic. Lunch is also very good and they change up the items. We did not use the dinner buffet. There is also a grill by the main pool area if you want burgers, dogs, fries, etc. Entertainment/Activities: Most daytime activities take place in the main pool area. There are three pools in that area. We did the water aerobics every day and the activities team is just great. So much energy. There is also a beachfront RiuFit area where they do yoga, stretching, etc. Evening entertainment varies. We were not there for the Beach Party. We saw a mariachi band (fantastic), a Michael Jackson impersonator/show and a Rock Show, which was put on by the entertainment team. The entertainment team also has things going on in the evening in the main lobby. Sometimes free photo opportunities, casino tables, etc. Security: You’ve probably seen the photos, but don’t be alarmed when you see groups of municipal police or the Marina police. The Marina police are the ones dressed like soldiers with rifles, helmets, etc. Same if you go to Isla Mujeres. They are lining the dock when you embark/board. Can’t blame them for wanting to keep such a big tourist area safe. And it sends a message for anyone looking for trouble. Tipping: As our travel agent said, it is all-inclusive and doesn’t require tips, but she takes about $500 for tips, miscellaneous when she visits so we took about the same. Some people think they get better service if they tip. I don’t think that’s always true. We know how important tips are to the workers. We tipped pretty much everybody. Less for the buffet dining, more for dinners. For tipping, think of the airport transfers, bellhops, maid, fridge stocker, bartenders, and waiters. We appreciated the bellhop when we arrived because he explained the hotel areas for us and even oriented us to the room. Also, when we arrived at the airport for departure, the airport porter not only took our bags in, but also did the check-in kiosk for us by scanning our passports and attaching our tags. I thought that was nice. Vendors: They are roaming the beach but not very intrusive. Trinkets, excursions, alot of massage vendors. As a Palace-level Riu, you can go to the other hotels for drinks and breakfast/lunch. Since Caribe is right next door, we did go over there to check it out. It was lunch and their buffet looked nice. They have a small bar outside (closer to the Peninsula) that also makes individual pizzas, so we wanted to try that. One thing I’ll say is Riu is not the place for pizza! We had some at the hotel and it’s okay. They do have a large outdoor grill near the main pools. Beach there is also less rocky. One caution on the photo contractor at Peninsula: If you have them take photos, make SURE you are clear on what photos you want, etc. We had some beautiful photos with the Catrina but during the selection process, some of the framing was cropped out when printed and we think he chose a couple wrong pictures. My wife felt he was rushing through it. We later noticed the framing was partially cut-off in the printed picture. It originally said “Cancun 2023” with a border and that’s why we selected it. In the printed picture only the “202” of 2023 was visible and none of the border. We went back to see if he could re-print it with the partial numbers on it. He refused. Said “That is why I ask you when you choose”, but he did not make it clear it would print with part of the numbers. To us, the correct response is “Yes, let me fix that and reprint the picture for you.” The framing did not appear on the electronic copies of the photos either. That was probably our biggest glitch during our stay and not directly on the hotel by any means, but they are doing the photo work for the hotel, so ½ star zonk for that. Hope this helps future travelers. We really enjoyed are time there, especially for the cost.…
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Date of stay: February 2023
Value
Service
Sleep Quality
Room Tip: VIP villa suites are quietest. You don't have a full view of the sea like if you were in a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
18 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 3 Mar 2023
Dear Jjrincon50, Thank you for your wonderful review! We are delighted to read your comments about the hotel, we certainly take your remarks into account and they make us very happy. We aim to please, please accept our apologies if any staff member was not up to our standards, the management will be informed. We very much look forward to seeing your wife and you again. Warmest wishes, Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stayed here for my birthday and i enjoyed the stay. i wish the restaurants were opened up longer but the service is amazing. it’s right next to the terminal, so if you want to go to isla mujeres via the ferry, you’re in luck.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded yesterday
Dear Jamal R., We strive to make all of our guests feel welcome and at ease during their time with us. It is wonderful to learn that our team could accommodate your needs and assist you in any way possible. We aim to please and learning you had a nice birthday is the best news! Loving Greetings, Jamal, Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Riu Palace Peninsula in mid Nov 2023. Excellent food,service, cleanliness. For entertainment and Room mattress I gave 4 stars. More party nights in neighboring Riu Hotel should more comedy shows in House.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 2 days ago
Dear Jagjit, We would like to thank you for sharing your brilliant feedback, on your recent stay at our hotel. It is great to learn you had a good experience. We will forward your kind observations. And we are very much looking forward to hosting you again. Kindest wishes! Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While I know All inclusive comes with tons of perks. The food was a huge disappointment. Everything else was top notch. Service and staff was impeccable, friendly. Beaches were beautiful and drinks were always flowing.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 4 days ago
Dear JBM-1265, It is a pleasure to hear your feedback as we strive daily to provide exceptional service to all our guests. We are really pleased to hear that the hotel and services lived up to your expectations. We hope, you will visit us again soon! Yours faithfully, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome trip! Stayed Monday, Nov 13, 2023 to Friday, Nov 17, 2023. From the food buffet, cleanliness of rooms, hallways and court yards, to the courtesy of the staff, our stay was amazing. We enjoyed the Riu party on the property as well. The only thing I would recommend is more entertainment on sight vs excursion off sight as the only other enjoyment outside of food, drinks, and the beach.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 4 days ago
Dear CurlyQ404, Thank you for taking the time out to leave a great review! We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was great. From the first minute we walked inside till we left, we can’t find anything to complain about. We loved it and definitely will come back again and we highly recommend this place to visit
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 1 week ago
Dear Aida G, Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service. We look forward to welcoming you soon again. Sincerely, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reception Checking in was fast, as was checking out. Generally however, I found the front desk staff to be impatient and at times rude. They speak English and Spanish but, their English is hard to understand. When you ask them to repeat, they get upset, and their role changes. Overall, I'd give a 3/5 Restaurants They were okay. Steakhouse was the best. All of the restaurants except the steakhouse have a self-serve option for appetizers. Good tended to be cold, though, when it arrived. The buffet was good. Good selection. The service was great. I'd give 3.5/5. Entertainment Lacking for families. The entertainment team was not very engaging to get people involved. No activities on the beach. Most activities are for adults. Kids would just watch on. For a family with twin toddlers... we couldn't participate in anything but, bingo. No kids program either. Painting class that was $25USD extra. So really, not much to do as a family. Rooms We stayed in a superior deluxe ocean view. Good size. Even with two cribs and a king size bed, we had ample room. Was not a fan of the "loud" colors (personal opinion) or the fact that the toilet was in a separate place from the sink and showers. I found this to be inconvenient. Also, the room had a built in tub that separated the bed from the sink area. Though nice, it was a serious safety issue for my twin toddlers as it was made out of ceramic with sharp corners. It was not useful and never used. Housekeeping was interesting-- they barely spoke English and out housekeep (Sebastien) was very efficient in his job but had very bad bedside manners. Also, as other reviews noted, we found that towels had stains on them and so did the bedsheets/pillow cases. In those cases we asked for the room to be re-cleaned. Note for those with young children who nap -- try and make a deal with ur housekeeper to come at a specific time each day. Due to communication issues, we were not able to do this and many times he would wake up the kids when he knocked on the door or he would get annoyed when we asked him to come back later. I'd give a 3/5. General This is not a family friendly resort. They have 4 major parties a week which are ALL adult only parties. No kids. So, for us, we could not take part in any of them bc my husband nor I wanted to go party alone. The shows they did have (3 shows) were subpar. People singing -- nothing fancy. Probably the worst shows ive seen in my years of travelling dlwn south. Pools are clean but, not connected. Makes it hard to get a drink. Beach is nice but again, no bar on the beach and a few servers. The view is spectacular and room service was good. For a family vacation - this was not the resort for us. It's more a place for adults to enjoy. If you have small kids (or even young teenagers), go somewhere else. Overall rating -- 3/5. …
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 1 week ago
Dear Nilendri F, Thank you for your valuable feedback. As our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects. We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for. Kind regards, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked the Villa Jr. Suite Jacuzzi directly via RIU website and was staying in Adults-Only Ocean front suite for 1 day and in a top-floor (17th) room for 6 days. The change was caused by the fact that previous guests were smoking in the room and it was extremely stinky. Therefore, I have asked for a change. Allegedly, all other ocean-front adults-only suites were occupied so we were offered a downgraded room in the main building (I asked for a top floor, though, which was granted to us but we needed to wait from 6:00 AM until 3PM). I am afraid that the staff knew that all the villas are stinky because of smoking as we could see other guests smoking on the villa's balconies or at the pool area. Although we were downgraded when it comes to the room, we still kept the privileges of e.g. using the adults-only pool. We were not offered anything extra, though. Advantages: 1. The reception staff acted immediately when I reported the problem with the stinky room, although it was 6:00 AM 2. The room in the main building (top floor) was very spacious, clean and had a wonderful view 3. Restaurants staff was friendly and welcoming 4. Great choice of food during breakfast/lunch buffet 5. No problems with finding free sunbeds on the beach/in adults-only section 6. Nice steaks in Kulinarium and Steakhouse 7. Several showers near the beach areas + beach was being cleaned manually from the seaweed Disadvantages: 1. Our initial suite/room was not ready at check-in time (3:00pm), quite probably someone was perfuming our room to kill the smoking odor last minute, but it helped only for a couple of hours 2. Guests smoke on their balconies/at pool in adults-only section and staff does nothing as they are tipped by them 3. The rooms in the adults-only villas are extremely noisy due to neighboring parties in Riu Caribe (you can hear all the music as if it is played in your room due to very poor doors; windows soundproofing was OK), I could hear the music even with my sleeping earplugs (one of the best on the market) 4. The food in the Italian restaurant is not Italian at all - it just looks similarly 5. We were not informed upfront that the airport transfer is included for direct bookings and I wanted to arrange hotel-->airport transfer 5 days before our departure but no one (reception/ call center) was willing to help and just got rid of us stating that we should have done it 4 days before check-in. Although I wouldn't come back to Riu Palace Peninsula, I think it might be a nice option for someone who doesn't mind other guests smoking (or smoking-stinky room) and the noise from the Riu Caribe parties.…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 1 week ago
Dear v r, Thank you for your honest comments regarding your recent stay. As providing the highest level of hospitality is one of our key values and we make every effort to provide our guests a fantastic experience, we regret that your experience with us was not what you expected and we wish to apologize for the inconvenience. We have shared your comments with our team and will work to ensure guest concerns are adequately resolved. We very much hope all confidence is not lost and you will allow us to welcome you back to ensure all elements of your stay are flawless. Yours sincerely, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can't go wrong with RIU! If you truly want to relax on vacation RIU is the place to do it! Great accommodations, all inclusive, & great food whether it is dining in or buffet. Clean rooms and great service from the staff!
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Online Reputation Manager, Owner at Hotel Riu Palace Peninsula
Responded 2 weeks ago
Dear sabeck222, We are very pleased to hear that you enjoyed your stay at our hotel so much and we are happy to know that we lived up to your expectations in the areas you rate us. We hope that you will choose us again soon to spend a few days with us for another unforgettable experience. Yours faithfully, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 329 - USD 442 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
562
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Claim Your ListingHOTEL RIU PALACE PENINSULA: 2023 Prices & Reviews (Cancun, Mexico) - Photos of All-inclusive Resort - Tripadvisor
Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (2.8 km), Rakata Cancún (2.7 km), and The City Discotheque (2.8 km).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include Restaurante Careyes, Divina Carne, and Abolengo Cancun.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.4 km) and Scorpion’s Temple (3.6 km).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Riu Palace Peninsula accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.