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06/08/2017 07/08/2017
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    Moon Palace Cancun

    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    USD 587*
    USD 587*
    USD 587*
    Traveller (15200)
    Pool & Beach (3199)
    Room & Suite (2347)
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    Overview
    • Excellent67%
    • Very good20%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “sunrise section” (1,020 reviews)
    “flow rider” (803 reviews)
    “nizuc section” (622 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Moon Palace Cancun
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (21,476)
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    There are newer reviews for Moon Palace Cancun
    See the most recent reviews

    6,261 - 6,265 of 19,144 reviews

    Reviewed 20 August 2015 via mobile

    I love the Moon Palace in fact I'm writing this from the sun lounger at 6-15am!!!! (it appears the English get up at 5-30am to claim their spot) That is my only complaint that there are towels everywhere but not a soul to be seen....More

    2  Thank Astra451
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 22 August 2015

    Dear Astra451, Firstly we would like to thank you for your feedback, as this is the best means of measuring our standard of hospitality. We feel sad to know you wake up early to have a sunbed at the pool, this is not the type...More

    Reviewed 20 August 2015

    Even if I'm a millionaire, I would not even bother becoming their highest level member. There was a dead cockroach in the hallway, we walked passed it once and hours later it was still there. There was also a dead cockroach by the pool. The...More

    7  Thank travelbud23
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 21 August 2015

    Dear travelbud23, First and foremost, on behalf of Palace Resorts, we would like to apologize for your inconveniences. We value our customers and ask you to please feel free to continue to provide feedback about our services. If you would like to discuss this matter...More

    Reviewed 20 August 2015 via mobile

    The Moon palace cancun is just wonderful ! We stayed there one week and wished we could have stayed longer. It's the perfect place for a family stay. Our kids (4 and 10) really enjoyed the pool, the wonderful buffets, the hobie cat and the...More

    6  Thank Martine A
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 21 August 2015

    Dear Martine A, it's an honour for us to kow you took your precious time to write a review about your stay with us. It's means a lot, it means we were able to create an unique experience, We really thank you, your words are...More

    Reviewed 20 August 2015 via mobile

    My favorite resort of ALL time. There is none like this one. Incomparable. Honestly, and truly. The place, the employees, the entertainment, the service. My family and I go almost every year. It's one place we highly recommend, and have had so many friends and...More

    5  Thank Melodie A
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 21 August 2015

    Dear Melodie A, Thank you for your kind words. Yes it's true, we are proud about this property. We are committed to providing you a memorable experience. Our hospitality concept are always on charge to grant any wishes, Will be a pleasure to see you...More

    Reviewed 20 August 2015 via mobile

    I'm sorry to disappoint- but this place is a fraud ! Buyer beware or OJO AS WE SAY IN SPANISH. THE 1500 resort credit is a scam. THE BEACH IS UGLY AND THE PROPERTY IS DIRTY. This is not a stress free vacation. Let's start...More

    2  Thank Y7155CBlauras
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 21 August 2015

    Dear Laura S, First we would like to express our deepest regret for the inconveniences caused by this unintentional mistake. We are sorry that you were not satisfied by your recent stay with us and we assure you that your concerns will be handled in...More

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    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Spa
    • Hot Tub
    • Golf Course
    • Bar/Lounge
    Details
    • Price range
    • USD 348 - USD 781 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Cancun
    • #9 Business Hotel in Cancun
    • #13 Family Hotel in Cancun
    • #20 Spa Hotel in Cancun
    • #21 Top resorts Hotel in Cancun
    • #22 Luxury Hotel in Cancun
    • #23 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 2433
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Moon Palace Hotel ,
    • Moon Palace Cancun Mexico ,
    • Cancun Moon Palace Resort ,
    • Moon Palace Golf & Spa Resort ,
    • Moon Palace Mexico
    Add Photo Photos
    Traveller (15200)
    Pool & Beach (3199)
    Room & Suite (2347)
    Dining (1433)
    Hotel & Grounds (8416)
    Family and Play Areas (328)
    Business Centre & Event Rooms (151)
    Bathroom (132)
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    Nearby Restaurants
    Manglar Buffet Restautant
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    Arrecifes - Nizuc Brazilian Restaurant/Moon Palace
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    Nearby Attractions
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    Questions & Answers
    Get quick answers from Moon Palace Cancun staff and past guests.
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    Room Tips
    "Rooms at the Grand are quieter and more luxurious but further from the action."
    Read review
    "$300 mx twice"
    Read review
    "The credits require a 16% surcharge to use them. This is directly billed to your room. Beach has a lot of..."
    Read review
    "The room were nice and spacious and always well cleaned."
    Read review
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