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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Moon Palace Cancun
Moon Palace Cancun
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20,320 Reviews from our TripAdvisor Community

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Showing 18,161: English reviews
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Altoona, Wisconsin
Reviewed yesterday NEW

We had a great time at Cancun! We had two amazing waiters: Hugo Velasquez and Marcus Silva. We also had two people that helped us a lot: Damien and Lena. They made our romantic night at Nizuc very special.

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Helpful?
Thank mariahpfundheller
San Diego, California
Reviewed yesterday NEW

Had a great stay at Moon Palace. Only complaint is we could never get a working coffee maker in the room. We asked day after day & no response. At least we didn't have to go too far to get coffee. Loved the hotel grounds.

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Thank Patricia M
Tulsa, Oklahoma
Reviewed yesterday NEW

From the time we arrived we were treated like royalty.The buffets were all different and the food was great.Room service was 24hr and the average wait was 30 minutes or less.They come everyday and restock your bar with whatever you want.

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Thank mppbob
Guayaquil, Ecuador
Reviewed yesterday NEW

I went to Moon Palace Cancún for a couple of days and enjoyed every moment of it. All three hotels are amazing, even if it was a hassle to make the walk to the lobby sometimes. It was pretty easy to get lost, but the place was really beautiful and getting lost was a good chance to explore. There were...

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Thank dochen2017
Houston, Texas
Reviewed yesterday NEW

My family had a great vacation here! The property is huge and has all the bells and whistles. they had nice pools, easy access to food and drink and the staff was very nice and helpful! Food was good even though we ate mostly at the buffet's. I definitely recommend this resort for family vacations.

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Thank tdwjr939
A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

Visited the moon palace grand in 2013 and had a great time Now going back April 10th 2017 for 2 weeks😁 and can't wait Looks like the grand has changed a huge amount since our last visit. Food and facilities are first class. Hopefully we will be pleasantly surprised with the new upgrades they have implemented Roll on the 10th...

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Thank A TripAdvisor Member
Reviewed yesterday NEW

I returned from my 2nd 2 week stay at moon palace one the 16th and it was as brilliant as the first time. The food was all amazing again and we made full use of the room service. We also got lucky with the weather. A few days before we were due to leave the hotel swapped our wristbands so...

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Thank Demi S
Ottawa, Ontario
Reviewed yesterday NEW

The moon palace nizuk resort has excellent food. The staff works above and beyond to make your vacation enjoyable and relaxing. The facilities have everything from towels and enough beach lounge chairs daily.

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Thank sheila_hendry
Reviewed yesterday NEW

First night was a disaster. 2 hours before our food came. Server was not great. We checked in before our room was ready, which is usually the case for us. No problem there, but when we did check in and went to our room that night, our luggage was no where to be found. Got it about 8 hours after...

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Thank dukeebear
Monroe, New York
Reviewed yesterday NEW

They accommodated 8 adults, 5 children with adjoining suites despite being a peak vacation time. They learned it was our 50th wedding surprised. and, unsolicited, surprised us with a beautiful cake and champagne, decorated our sweet. Our concierge, accommodations, arranged several trips, dinner reservations, transportation requests, etc. What ever the service request it was met with a can do attitude....

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Thank lovetotravelQ7928DN

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $463 - $1,031 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Expedia, Despegar.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,381 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a view of the ocean instead of the front of the place/”
 of 5 bubbles mariahpfundheller, 22 Mar 2017 | Read review
“We stopped in the grand section of the hotel the rooms are a lot bigger there and I would definitely recommend this section of the hotel”
 of 5 bubbles demis304, 22 Mar 2017 | Read review
“2nd or 3rd level's away from the main building area possibly more quiet; all are good”
 of 5 bubbles lovetotravelQ7928DN, 22 Mar 2017 | Read review
“Stay at the Sunrise with kids (or the new water park area coming soon). Grande is good for adults with no kids.”
 of 5 bubbles CareyB597, 22 Mar 2017 | Read review
“take the upgrade and get an oceanview or ocean front...worth it.”
 of 5 bubbles R9529FPlaurac, 21 Mar 2017 | Read review
5 of 5