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Moon Palace Cancun

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#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,622 Reviews from our TripAdvisor Community

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Showing 18,430: English reviews
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Reviewed yesterday NEWvia mobile

The Grand at Moon Palace greatly exceeded our expectations, even with the construction. Every staff member was polite and courteous and anything we needed or couldn't imagine was made available. We will definetly return to any moon palace resort.

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Thank tmceachin1
Reviewed yesterday NEWvia mobile

We got married in April 2017 at Moon Palace. A group of 30 of us stayed (ages ranged from 4 to over 50's) we stayed at the Sunrise section for 14 nights. From the moment we landed everything about this trip was 5 star. We were greeted at airport by private taxi,taken to hotel where we were greeted with flowers...

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Thank Dan M
Northville, Michigan
Reviewed yesterday NEW

We recently stayed at Moon Palace for our daughter's Spring Break, with a small group of friends and their parents. It is a wonderful property with great facilities, pools, restaurants and bars. The staff are very friendly and work hard. The food was very well prepared and of high quality always (and too much of it!). We especially enjoyed the...

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1Thank Michael B
Moorestown, New Jersey
Reviewed yesterday NEW

Beautiful property. Excellent restaurants. Rooms are very clean and the staff is professional, friendly and always helpful. Only negative is the beach. Over abundance of seaweed made the beach not only unusable but left a weird odor in the air. We are members so fortunately we were able to enjoy the beach at the other properties (Playacar and Beach Palace).

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Thank Tracey H
Halifax, Canada
Reviewed yesterday NEWvia mobile

True 5 star experience. Family of 3 came and everything was perfect. So clean, pools were amazing, coffee shop and ice cream shop was a highlight. Food was amazing. Fast room service, great kids pool. Very satisfied and recommend!

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Thank Bbborelli1
Shelby Township, Michigan
Reviewed yesterday NEW

We just completed our 14th visit to Moon Palace. Yep, we are lazy vacationers but, when you find something that works this well, why change it? It was our youngest senior spring break. Of course, this was our 7th time going down the first week of April so we were not new to the phenomena of 18 years olds getting...

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2Thank karlmort65
Milwaukee, Wisconsin
Reviewed yesterday NEW

This was our first trip to Moon Palace. We chose to stay at the Grande because our travel agent suggested it was much nicer and you could still use Sunrise and Nizuc but the opposite wasn't true, that those staying in the other parts could not come to Grande without buying a day pass. We traveled with two adults and...

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2Thank AZCAT93
London
Reviewed yesterday NEWvia mobile

We returned from Moon Palace last week and it's was the best holiday ever. We booked with Virgin Holidays. After arriving at the airport we were met by our Rep who advised we would be staying in Nizuc. After a short coach ride we were dropped at Nizuc reception and greeted to cold flannels and a flower. The check in...

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3Thank Dan1elle
Norfolk, United States
Reviewed yesterday NEWvia mobile

We had the best time ever at the Sunrise- Bugambilicas breakfast great...the chief made Huevos Rancheos every morning for me..Julio Cruz and Justo Pastor were our waiters - the best around!! Thank you for a great time!!

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1Thank Susan S
Reviewed yesterday NEWvia mobile

I don't have a complaint about moon palace, great food, great location, great staff, excellent room, many restaurant choices, I guess the only downfall to this place is that the beach get seaweed build up due to the reef, but it's really not a big deal to me.

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1Thank Ryan B

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $467 - $1,044 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotwire, Hotels.com, Travelocity, Jetsetter, TripOnline SA, getaroom.com and HotelQuickly so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

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3,550 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 5425 amazing sea views”
dcable48, 21 Apr 2017 | Read review
“ocean view”
, 21 Apr 2017 | Read review
“Upgrade to an ocean view room you won't regret it”
Linx18, 21 Apr 2017 | Read review
“the end by sunrise has a better view of the ocean & if you go to the Grand end ask for the 4th floor to see a better view”
  • Thank You Elizabeth (in public relations & Barbara our diamond concierge for making this memorab
  • Thank You Elizabeth (in public relations & Barbara our diamond concierge for making this memorab
teribrannon, 20 Apr 2017 | Read review
“Top family resort”
pollytome, 20 Apr 2017 | Read review
5 of 5