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Moon Palace Cancun

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#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Moon Palace Cancun
Moon Palace Cancun
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20,670 Reviews from our TripAdvisor Community

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Showing 18,473: English reviews
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United Kingdom
Reviewed yesterday NEWvia mobile

After a long flight we finally made it to the Moon Palace. We didn't know until we got here what section we would be at. We have been placed in the Sunrise with the rest of our group (we are all here for a wedding). Check in was quick and friendly, and all staff welcoming and happy to see us....

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Thank brucemiddlemiss
Plymouth, Massachusetts
Reviewed yesterday NEW

This was our first time at an all inclusive resort and that being said with nothing to compare it to.. It was AMAZING! First just the size of this place is awesome and there is so much to do there. Our room was the ambassador suite,(highly recommended) Our favorites restaurants were the Brazilian steak house, the Asian infusion restaurant in...

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Thank Bill K
Oxford, United Kingdom
Reviewed yesterday NEWvia mobile

We stayed here for 2 weeks and while its a huge hotel there is so much variety. The rooms are great and staff are all amazing. The beach was ok but a lot of sea weed but large pool areas made up for it.

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Thank Natalie M
Hangzhou, Zhejiang, China
Reviewed yesterday NEWvia mobile

Love this hotel - came with friends and so much choice on things to do and places to eat at the hotel that you don't need to leave. The staff also great and nothing could be too much trouble. Would love to go here again

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Thank Lisa A
Warrenton, Virginia
Reviewed yesterday NEW

We have stayed at multiple Palace properties over the years and this was our fourth stay at Moon Palace. We are also resort members. We normally stay at Sunrise, but chose Moon Palace Grand for this nine night trip. We were there from April 7-16 and there was still some construction going on, but it did not diminish our enjoyment...

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4Thank MedicBK
Freehold, New Jersey
Reviewed yesterday NEW

My family and I spent our spring break at MOON PALACE Cancun for the second year in a row. I cannot say enough good things about the resort. From the pick up at the airport until the drop off you are treated like royalty. Staff could not be friendlier or more accommodating. Cool towels when you step out of the...

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Thank nickmangelli
Reviewed yesterday NEW

My wife and I really enjoyed our stay. From the food to the amazing staff all over the resort (there are far too many to remember them all) everything was great! Breakfast delivered to the room, Drinks at the pool, nightlife at the Club/bars all were awesome. We'll be back again soon!

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Thank Patrick K
Reviewed yesterday NEW

This trip was the best trip we have ever taken as a family. My 2 boys are 7 & 9 and they had so many options of things to do that it allowed my husband and I time to relax. The food was actually really good, which I don't typically find at most all inclusives. The staff was amazing as...

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Thank 608colleeng
birmingham
Reviewed yesterday NEW

This was our 5th Visit to Moon Palace & the first time we stayed in the Grand Section - from the moment we were welcomed by the bell boys to the moment we left we were treated like royalty. Absolutely nothing was too much trouble for any member of staff - absolutely loved all the new restaurants, spa, beach bar...

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1Thank sarah12birmingham
St Albans, United Kingdom
Reviewed yesterday NEW

This was our third visit to Moon Palace, stayed in the Grand section, loved it! The food is amazing, many restaurants to choose from including Lebanese, Asian, French, a few stake restaurants, of which Barracuda in Sunrise section is my personal best. We were served by Victor there and he was absolutely amazing. Also Marco in Caribeno restaurant was really...

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1Thank Gordana K

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $459 - $1,035 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotwire, BookIt.com, Expedia, Hotels.com, HotelQuickly, TripOnline SA and getaroom.com so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,583 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the sunrise side has more thing for kids to do like the wave rider the Nizuc was nice with the waterslide”
110billk, 26 Apr 2017 | Read review
“I persionally like the beach view rooms”
nickmangelli, 26 Apr 2017 | Read review
“We stayed in building #88 at The Grand and it was in a great central location”
driggsfamily2017, 26 Apr 2017 | Read review
“The Grand Hotel at Moon Palace is mostly brand new. Exceptional hotel”
IowaTraveler53, 24 Apr 2017 | Read review
“We usually have Ocean View although all rooms are good”
ritageoff2016, 24 Apr 2017 | Read review
5 of 5