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Moon Palace Cancun

Travellers' Choice award winner
#22 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,290 Reviews from our TripAdvisor Community

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Showing 17,251: English reviews
Reviewed yesterday NEWvia mobile

Visited with my husband and 2 kids. 16 & 10. Lots to do the pools are amazing and overall I loved the Grand area the best, staff are great up here and it's quieter. Our room was lovely we had a great view but I requested an extra bed which never arrived so this wasn't great. The turtle releasing was...

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Helpful?
Thank jollies14
Jersey, United Kingdom
Reviewed yesterday NEW

Amazing hotel - all staff go great job but the barman alfredo aloe stands out he Is barman in the lobby and did great job. shops in complex expensive large packet crisps Usd 12.00 not joking nearly fell too floor Everything else about this hotel lives up to expectation you will not be disappointed

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Helpful?
1Thank grahamfootie
Findlay, Ohio
Reviewed yesterday NEW

The rooms were great, the views were fantastic and food options were varied and delicious. Lunch choices by the pool let you enjoy the sun while eating some awesome "party" foods. I highly recommend a stay. Btw - Carlos was very attentive to our needs!

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Helpful?
Thank Dan W
Syracuse, New York
Reviewed yesterday NEW

just stayed a week at Moon Palace Cancun in the Grand. new building with pool right off your lanai ! The entire staff in each building we visited while there make you feel right at home - 5 star meals from breakfast to dinners; great events big or small. lots of fun with the entertainment staff - competitive Bocce Ball...

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Helpful?
1Thank sbartlet2016
Hopkinton, New Hampshire
Reviewed yesterday NEW

My wife and I took my sister and Mother to Moon Palace for a week in October. We stayed in the Sunrise building where we have stayed many times in the past but never with my elderly mother. She uses a walker so we were not sure how this week would go. Before we arrived we were contacted by Violeta...

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1Thank Steve B
Aberdeen, New Jersey
Reviewed yesterday NEWvia mobile

I took my family to the moon palace for 10 days. It was my daughters 22nd birthday. We had the greatest time ever. The staff was incredible. From check in to check out it was a five star experience!!!! Adrian took great care of us by the pool. Waiters were phenomenal, food was fantastic!!!! We have gone to the beach...

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Thank vgigante
Quebec, Canada
Reviewed 2 days ago NEW

Moon Palace was chosen by a few members of the gang whom has already been there. Excellent hotel , comfortable room. Magnificent golf course . Personnel was helpful and very nice. Specially at the restaurant at the Nizuk. Greetings to Macedonio, Guadalupe, Damian Ku , Sulub and Sarahi.

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Helpful?
Thank 111Lisette
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear 111Lisette, We would like to thank you for giving us the opportunity to host you recently at Moon Palace Cancun. Your highlights for the team will encourage them to keep providing the highest level of service for valuable guests like you. It will be a pleasure to look forward your visit soon! With kind regards, Jose Luis Gonzalez Manager...

Halifax, Canada
Reviewed 2 days ago NEWvia mobile

After a week at Beach Palace we came for 2 weeks at Moon Palace. Moon palace was amazing. The pools were stunning, coffee shop and ice cream so yummy, rooms were very nice although smaller than the beach Palace. The food was amazing, we ordered a LOT of room service and enjoyed it on the balcony hammock after we got...

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Helpful?
Thank Bbborelli1
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Bbborelli1, Thank you for your preference. After read your stunning review we have no words to express our gratitude for your commendations. We love to know your partner enjoyed the challenging Flowrider. Definitely Moon Palace Cancun has everything for you to enjoy an outstanding vacations surrounded by the elegance and calm ambiance that this magnificent place has for you....

Houston, Texas
Reviewed 2 days ago NEWvia mobile

Just back from a week at the MoonPalace with my girl friends. We had a wonderful time! The staff spoiled us rotten.We stayed at the beautiful Grand and everything was perfect from the moment we arrived. Diana had everything planned out exactly as requested and went above and beyond to make sure our entire experience was sublime. La Gondola was...

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Helpful?
Thank cindy k
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Cindy K, Thank you for writing your exquisite review! It is so wonderful to know you have enjoyed a marvelous holidays with all your party. It is so rewarding for us to know since the moment you arrive to the resort till you arrive home, you felt so happy. Our aim at Moon Palace Cancun is this, to go...

colrain
Reviewed 2 days ago NEW

I attended a large international conference at the Moon Palace, and booked through the UN conference website, at a special rate, breakfast only. When I arrived the check in staff tried to coerce me into paying for full board, at a exorbitant rate. I refused, only to find out that without the pass and id bracelet, I could not purchase...

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Helpful?
1Thank cavalluccia

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $459 - $1,029 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, BookIt.com, Odigeo and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,909 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not block 5726 noisy as generator behind great jacuzzi in rooms”
 of 5 bubbles grahamfootie, 7 Dec 2016 | Read review
“Get a second or third floor room with a view”
 of 5 bubbles 798danw, 7 Dec 2016 | Read review
“I always choose a north or a west room so the sun does not wake me up.”
 of 5 bubbles 111Lisette, 6 Dec 2016 | Read review
“Rooms at the Moon Grand side are quitter. Sunrise is more of a party atmosphere”
 of 5 bubbles DanT698, 6 Dec 2016 | Read review
“Rooms at the Grand are very large, and much quieter than at Nizuc or Sunrise. ”
 of 5 bubbles gwendolynp170, 5 Dec 2016 | Read review
5 of 5
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