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03/09/2017 04/09/2017
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    Moon Palace Cancun

    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    03/09/2017 04/09/2017
    USD 506*
    USD 494*
    SAVE USD 12
    USD 501*
    USD 500*
    Traveller (15544)
    Pool & Beach (3256)
    Room & Suite (2379)
    Overview
    • Excellent67%
    • Very good20%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “sunrise section” (1,029 reviews)
    “flow rider” (812 reviews)
    “nizuc section” (630 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Moon Palace Cancun
    Offers & Announcements: Endless Paradise Sale 45%
    Hotel deals
    Deals (12)
    3 Sep.4 Sep.
    |
    1 room, 2 adults, 0 children
    • Double/Twin Deluxe with view All Inclusive AI
      USD 506USD 494
      View Deal
    • Deluxe Room, Jetted Tub, Resort View - All Inclusive Up to $2500 Resort Credit
      USD 501
      View Deal
    • Deluxe Room Resort View with Double Jetted Tub with up to $1,500 Resort Credits - All-Inclusive
      USD 500
      View Deal
    View all 12 deals from USD 494
    The Ritz-Carlton, Cancun
    2,838 reviews
    #5 of 175 hotels in Cancun
     
    Sun Palace
    6,090 reviews
    #8 of 175 hotels in Cancun
     
    Secrets The Vine Cancun
    8,667 reviews
    #4 of 175 hotels in Cancun
     
    NIZUC Resort and Spa
    2,293 reviews
    #2 of 175 hotels in Cancun
     
    Write a Review
    Reviews (21,778)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 19,399 reviews

    Reviewed yesterday via mobile

    Stayed at the Grand at Moon Palace. Elements of this hotel were lovely but overall I would not recommend it. It felt too large and impersonal and there was barely anywhere that made me feel like I was in Mexico. Staff were friendly but service...More

    Thank dangX351CZ
    Hotel's Favourite
    Reviewed 1 week ago via mobile

    My family and I have had nothing short of a great experience at any of the Palace Resorts in Mexico. Moon Palace has more than enough features & benefits on property to have a wonderful time and the service has been great as well. -...More

    7  Thank 15gizzy15
    Response from JoseMoonPalace, Gerente at Moon Palace CancunResponded 1 week ago

    Dear 15gizzy15, Your loyalty and recognition, motivate us to continue to do with passion what we love "Serve and make our guests happy" thank you very much for sharing your comments on Trip Advisor and for having honored us with your comments, we are very...More

    Reviewed yesterday via mobile

    We are on our last day of a two week holiday staying at the Grand and have loved every minute of it. Before coming here my wife became pretty obsessed with reading the various trip advisor reviews and I must say was pretty worried about...More

    Thank Neil W
    Reviewed yesterday

    Just got back from a 2 week visit at The Grand at Moon Palace. This hotel is gorgeous and, when completed, the hotel will be amazing. It is just a shame we visited this year as going next summer you will have a MUCH better...More

    Thank Georgenewsome
    Reviewed yesterday via mobile

    Stayed here with my best friend when we arrived we were amazed at the size of the hotel. Excellent if you have kids so Much to do all day. The three main hotels are amazing you also have access to the beach palace so you...More

    Thank Claire2008London
    The Ritz-Carlton, Cancun
    2,838 reviews
    #5 of 175 hotels in Cancun
     
    Sun Palace
    6,090 reviews
    #8 of 175 hotels in Cancun
     
    Secrets The Vine Cancun
    8,667 reviews
    #4 of 175 hotels in Cancun
     
    NIZUC Resort and Spa
    2,293 reviews
    #2 of 175 hotels in Cancun
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Free Internet
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Spa
    • Hot Tub
    • Golf Course
    • Bar/Lounge
    Details
    • Price range
    • USD 314 - USD 757 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Cancun
    • #9 Business Hotel in Cancun
    • #13 Family Hotel in Cancun
    • #20 Spa Hotel in Cancun
    • #22 Top resorts Hotel in Cancun
    • #23 Luxury Hotel in Cancun
    • #24 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 2433
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, BookIt.com, Expedia, TravelUp, Hotels.com, HotelPower, Orbitz, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Moon Palace Hotel ,
    • Moon Palace Cancun Mexico ,
    • Cancun Moon Palace Resort ,
    • Moon Palace Golf & Spa Resort ,
    • Moon Palace Mexico
    Add Photo Photos
    Traveller (15544)
    Pool & Beach (3256)
    Room & Suite (2379)
    Dining (1483)
    Hotel & Grounds (8616)
    Family and Play Areas (339)
    Business Centre & Event Rooms (153)
    Bathroom (135)
    Nearby
    Sun Palace
    6,090 reviews
    7.79 km away
     
    NIZUC Resort and Spa
    2,293 reviews
    6.35 km away
     
    The Ritz-Carlton, Cancun
    2,838 reviews
    13.23 km away
     
    Secrets The Vine Cancun
    8,667 reviews
    12.85 km away
     
    Nearby Restaurants
    Arrecifes - Nizuc Brazilian Restaurant/Moon Palace
    110 reviews
    .77 km away
    Manglar Buffet Restautant
    226 reviews
    .73 km away
    Momo
    583 reviews
    .03 km away
    Bugambilias
    162 reviews
    .05 km away
    Nearby Attractions
    Dolphinaris Cancun
    3,223 reviews
    4.21 km away
    Parque Cenote Las Mojarras
    85 reviews
    7.37 km away
    Wet'n Wild Cancun
    1,581 reviews
    4.18 km away
    Ventura Park
    246 reviews
    4.18 km away
    Ask a question
    Questions & Answers
    mummyd312
    20 August 2017|
    AnswerShow all 2 answers
    Response from Carlos_TheGrandAtMP | Property representative |
    Dear mummyd312, Thank you so much for your preference and yes, The Grand at Moon Palace is the best option for a family vacation among a relaxing and fun ambience within luxurious grounds. Please note that as a guest... More
    1
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    Google Translation
    chiggers15
    20 August 2017|
    AnswerShow all 2 answers
    Response from Carlos_TheGrandAtMP | Property representative |
    Dear chiggers15, On behalf of the team at The Grand at Moon Palace we would like to thank you for your preference and please rest assured that our main goal is to provide you the ultimate Grand experience at our Resort... More
    1
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    Google Translation
    Jo P
    20 August 2017|
    Answer
    Response from Carlos_TheGrandAtMP | Property representative |
    Dear Jo P, We are much honored of knowing that your stay at The Grand is approaching and that we will have the pleasure of celebrating your wedding anniversary. I will be delighted to provide assistance to your requests and... More
    0
    Votes
    Google Translation
    Room Tips
    "Ask for the highest floor, facing the quiet side, and a king sized bed with 2 rollaways (for a 2 adults and 2..."
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    "Make sure guest room doors (entry door and balcony/patio) are closed securely so air conditioning will run..."
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    "Block 88 was very central"
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    "If booking to stay with 4 in a room, be very careful as the rooms are very small, and the beds even smaller!"
    Read review
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