We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Park Royal Cancun

Show Prices
#57 of 182 Hotels in Cancun
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
Park Royal Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,753 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Park Royal Cancun
See the most recent reviews
Showing 1,553: English reviews
Tulum, Mexico
Reviewed 3 weeks ago

Say no to "Timeshares". The experience was overall good since all we wanted was to relax by the pool and hit the beach. we just got back from being in Cuba for 10 days so we werent leaving the hotel. just be aware of the timeshare salesmen. they really hounded us and then when we said no the service just...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Pedro B
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

San Antonio
Reviewed 4 weeks ago

This was a first trip to Cancun for my mom and for me. Our experience for both of us was excellent. I would give it a rating of 5 except that we were not given the room that was requested during our reservation. Otherwise, the staff was very friendly and accommodating. We really enjoyed our stay at Park Royal Cancun....

Review collected in partnership with this hotel
 Report
Helpful?
1Thank sanjuana389
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Reviewed 5 weeks ago

We had a most pleasant stay at the Park Royal. The hostess (Fernanda) is outstanding and Gabriele the waiter made our visits to the dining area very special. After our first visit, they remembered us and treated us like royalty. Every employee greeted us with a huge and genuine smile and was very gracious. Our only disappointment came when we...

 Report
Helpful?
1Thank john l
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Sioux Falls, South Dakota
Reviewed 13 December 2016

The staff as always was exceptional. We experienced some issues with our room but they were resolved right away. I think the food was not as great as previous years. It seems as though the sauces were thinner or more watery. Some of the soups did not have lot of flavor. We love Felix the dining room waiter and Mario...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Donovan K
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun.

Winnipeg, Canada
Reviewed 13 December 2016 via mobile

Good : great location . Clean . Very hard working cleaning lady and pleasant check in . Nice atmosphere BAD : tiny buffet for all inclusive . Was stunned on the lack of food and poor quality . A fraction of the smallest I've experienced elsewhere . Food is not even a big priority . It was just that pathetic...

 Report
Helpful?
1Thank Ben L
Monica C, Gerente at Park Royal Cancun, responded to this review

1Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Central, Mass
Reviewed 11 December 2016

If you are looking to stay in Cancun and need to stay within your budget give this place a try. Basic rooms with 2 beds. All inclusive is just that, bars are everywhere, the drinks are good and the entertainment staff try very hard to get everyone involved with activities day and night. Some things can be a bit corny...

 Report
Helpful?
1Thank Rburnit
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your 5-Star review. We are so happy to hear that Park Royal Cancun exceeded your expectations. Thank you for the recommendations to our future guests and we cannot wait until you return!

Houston, Texas
Reviewed 10 December 2016

If you're looking for a spot close to nightlife and parties, this is perfect. If, however, you prefer to have lots of variety in your All-Inclusive experience, keep looking. This is a small resort with very limited dining options - it's the Buffet, which is fairly decent; or an Italian ala cartel option called El Mirador, which is pretty good....

Review collected in partnership with this hotel
 Report
Helpful?
Thank Darlene R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Calgary, Canada
Reviewed 8 December 2016

A very nice, cost-effective resort. The check-in for RCI members was a little bumpy, took a little long, but not to the point where we were complaining. The first night did not go well, as there was construction in the room above us, and there was no water. But these eventually were fixed. The food is really good, and Gabriel...

 Report
Helpful?
Thank YYC_Gerry
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your vacation experience with us. It is a pleasure to know that you enjoyed your stay with us and we look forward to welcoming you back again soon.

Sault Ste. Marie, Canada
Reviewed 8 December 2016

We stayed at Park Royal Cancun November 16-30/16. Resort was small but very friendly. Staff were awesome and made us feel like family. The resort has 1 Italian restaurant and a very nice buffet. There is a kids waterpark area and 2 pools. Water in the pools was cold. Beach was beautiful and the weather wonderful. Sunny and high 20ies...

 Report
Helpful?
1Thank Peaches2003
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your positive experience at Park Royal Cancun and for the recommendations to future guests. It is such a pleasure to hear that you received great customer service from our staff. We are pleased and proud to count you among our guests and we look forward to welcoming you back soon.

San Antonio, Texas
Reviewed 7 December 2016 via mobile

Booked as a sort of "OK, why not?" honeymoon as we saw a good price on an all-inclusive and lots of positive reviews. To our pleasant surprise, the place was great. Super clean, friendly and attentive staff, good food with lots of variety, awesome beach and day trips - such as one we took to Isla de mujeres, which had...

 Report
Helpful?
Thank lbviaje
Monica C, Gerente at Park Royal Cancun, responded to this review

It is great to hear that you enjoyed your stay at Park Royal Cancun. We work hard to ensure that our guests receive the best service and we are happy that we are succeeding. We are sorry to hear that there were some downsides to your stay. We will work to fix the problems you described so that you and...

2,663 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2465)
Viewed
Pool/Beach Area (591)
Viewed
View from Room (142)
Viewed
Hotel & Grounds (461)
Viewed
Dining (153)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (23)
Viewed
Room/Suite (231)
Viewed
Family/Play Areas (32)
Viewed
0:39
Videos (3)
Viewed
Other (824)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (115)
Viewed
Beach (16)
Viewed
Pool (20)
Viewed
Dining (11)
Viewed
Room (37)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (83)
Viewed
Hotel & Grounds (14)
Viewed
View from Room (2)
Viewed
Room/Suite (5)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (17)
Viewed
Other (32)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.8 km away
Flamingo Cancun Resort
Flamingo Cancun Resort
#74 of 182 in Cancun
2,659 reviews
8.7 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#47 of 182 in Cancun
490 reviews
1.5 km away
Grand Park Royal Cancun Caribe
Show Prices
Show Prices
Show Prices
7.2 km away
Royal Solaris Cancun
Royal Solaris Cancun
#33 of 182 in Cancun
3,901 reviews
7.3 km away
GR Caribe by Solaris
GR Caribe by Solaris
#24 of 182 in Cancun
2,900 reviews
4.5 km away
Oasis Palm
Oasis Palm
#78 of 182 in Cancun
2,603 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $249 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com and Hotels.com so you can book your Park Royal Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
134 questions
Ask a question

See all questions (134)

Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas are amazing! You can walk right out onto the beach.”
 of 5 bubbles 856kylas, 16 Jan 2017 | Read review
“Request the main tower to avoid the elevator issues mentioned in my review ”
 of 5 bubbles marcomO680MN, 12 Jan 2017 | Read review
“The suite has a Murphy's bed, which is Queen sized and comfortable. Sleeps a family well.”
 of 5 bubbles Dunkste, 10 Jan 2017 | Read review
“Beautiful ocean view room however the beds are very hard. Staff are very helpful and friendly.”
 of 5 bubbles terryhN2612AU, 9 Jan 2017 | Read review
“get rooms in higher floor with a good view”
 of 5 bubbles sumithav2014, 6 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay