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Park Royal Cancun

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#56 of 181 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,678 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Cancun
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Showing 1,525: English reviews
Reviewed 1 week ago via mobile

I enjoyed my stay in this resort very much! Attibuting this grateful experience to a highly conscientious and dedicated staff. To mention a few: Carolina, Fernanda, Martin, Mario, and Ivan. Gracias por todo!

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Helpful?
Thank Martega
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again!

Calgary, Canada
Reviewed 2 weeks ago

Great service, very friendly staff. Some translation issues but overall we were able to understand each other. Room was good but a little dated. Lighting was dull, not very bright. Great location right across from the Mall. Liked the multiple pools and variety of restaurant and food options. Didn't like not having a coffee maker in room for mornings.

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Helpful?
Thank Noelle M
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your positive experience at Park Royal Cancun and for the recommendations to future guests. It is such a pleasure to hear that you received great customer service from our staff. We are pleased and proud to count you among our guests and we look forward to welcoming you back soon.

Charlottesville, Virginia
Reviewed 2 weeks ago via mobile

This resort has employed some of the rudest people that I have encountered in Mexico. My family members each had negative experiences with lifeguards, security guards and the front desk staff. Typically we are flexible, low maintenance and happy travelers but this resort staff has been terrible to be around as a whole. The front desk clerk Gustavo actually ruined...

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Helpful?
1Thank happygofam
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to post a review of your experience at Park Royal Cancun We are happy to hear that you had a pleasant time and we hope that the shortcomings don’t deter you from returning.

Reviewed 2 weeks ago via mobile

Great stay. Beautiful and clean. View was amazing. Everyone was so cordial. Bartenders rocked.. entertainment was great. Safe for families. Just arrived and already planning my return with the rest of the family!

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Helpful?
Thank Deedee G
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your 5-Star review. We are so happy to hear that Park rRoyal Cancun exceeded your expectations. Thank you for the recommendations to our future guests and we cannot wait until you return!

Grande Prairie, Canada
Reviewed 2 weeks ago

This resort was beautiful. It was very clean and the staff was very friendly. Food was very good and available at all times. Special thanks to Arturo at the pool bar, Gabriel in the buffet and Solomon for the activities! We would definitely return to this resort.

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Helpful?
Thank Lynn M
Monica C, Gerente at Park Royal Cancun, responded to this review

It is great to hear that you enjoyed your stay at Mezcal Hostel. We work hard to ensure that our guests receive the best service and we are happy that we are succeeding. We are sorry to hear that there were some downsides to your stay. We will work to fix the problems you described so that you and our...

Port Moody, Canada
Reviewed 2 weeks ago

We have just come back from a week-long vacation in Cancun and found this hotel and its staff absolutely wonderful. Food was great, the room and all of the hotel's amenities were clean and kept in great shape. The best part of our stay was the friendliness of the staff, especially the entertainment staff. We liked how they interact with...

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Helpful?
1Thank Zsuzsa_CAN
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience and plan to return. Hopefully it is not too long until we see you again!

London, United Kingdom
Reviewed 3 weeks ago

Overall an amazing holiday. Entertainment staff were absolutely brilliant, especially Eli. The hotel was spotless, every inch of it was so clean. better food options for vegetarians would be great as the food was average and became slightly bland and boring.

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Helpful?
Thank Adam B
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Canton, Michigan
Reviewed 3 weeks ago via mobile

This was my 3rd stay at park royal and sadly there were some disappointments during this stay. Upon arrival, I've always been welcomed with welcome drinks, this time, there was none. Check in was easy, however, like normal our room was not ready upon our arrival (we arrived close to 3) The hotel was under construction with the main pool...

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Helpful?
1Thank jmorgan2608
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for the information you provided regarding your recent stay at Park Royal cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and we can assure you that changes will be made to improve stay of future guests....

Fort Worth, Texas
Reviewed 3 weeks ago

This resort was extremely clean from the time of arrival, until the time that we left. Even though the room that I originally reserved was not ready on the first day of arrival, it was ready on the second day, and trust me; I was not disappointed. The Manager was Roscio (may have her name spelled incorrectly), was apologetic and...

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Helpful?
Thank BDN1995
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Washington
Reviewed 3 weeks ago via mobile

I loved the staff and the guys who entertained us love you Eliser, Solomon, Fabian, Guillermo, Rodrigo, Luis! They were very friendly and funny and kept us busy having fun on the beach, by the pool and in the evening we laughed so much!

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Helpful?
Thank mamadorf
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $241 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
129 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the main building. Only six floors and is the most recently renovated.”
 of 5 bubbles Peaches2003, 7 Dec 2016 | Read review
“There is lots of space to store your clothes and shoes. Every day they will leave you 2 bottles of water and in the bathtub is a pull out line to hang your wet bathing suits.”
 of 5 bubbles , 5 Dec 2016 | Read review
“presidential suite (balcony overlooking the ocean)”
 of 5 bubbles 56briannaf, 4 Dec 2016 | Read review
“the beds are still as uncomfortable as ever and one bed was broken and our hot tub didn't work ”
 of 5 bubbles michellebP9189OH, 4 Dec 2016 | Read review
“We stayed on the top floor facing the ocean. It had a beautiful balcony with our own jacuzzi and it was very spacious.”
 of 5 bubbles ajm368, 1 Dec 2016 | Read review
5 of 5
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