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Park Royal Cancun

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Pool & Beach (694)
Room & Suite (473)
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Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(278 reviews)
“presidential suite”(140 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Reviews (4,844)
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffadult poolmall across the streethot dogsbuffet foodspring breakbeautiful beachlobby barthe wait staff
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1,241 - 1,245 of 1,898 reviews
Reviewed 9 March 2012

We travel to the Carribbean every year, this was my first time to Cancun and my expectations were low. (We've been to Cuba x2, Dominican x3, Mexico/Mayan Riviera x1) Although we're a young group, we typically like quiet areas in villa-type resorts but I was...More

3  Thank Amanda S
Response from Monica C, Gerente at Park Royal CancunResponded 7 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 8 March 2012

The entire hotel staff were very friendly and were there to serve. Paco and the entertainment committee worked tirelessly to be certain that each guest was made to feel welcome and part of the Park Royal family. We would have to rate them the best...More

1  Thank Alan P
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 5 March 2012

We just returned from a 2 week stay at this property and would return in a heartbeat. The bartenders and waiters were excellent.The housekeeping staff were constantly cleaning. This property is spotless. The main diningroom offers an excellent variety of dishes at each meal, with...More

5  Thank russell85
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 5 March 2012

We visited this resort from February 25 to March 3rd. This resort is amazingly well kept. The staff is always cleaning and we liked that. The food was delicious but limited in variety. What we loved the most about this resort was the staff. They...More

2  Thank godomica
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 3 March 2012

I went here in April of 2011...as an unfortunate "Royal Holidays" member and they treated me like a criminal. I don't think they have never heard of the term "customer service". I had booked a room at another hotel and wanted nothing more to do...More

1  Thank Rob P
Response from Monica C, Gerente at Park Royal CancunResponded 19 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

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Best Value Properties in Cancun, Mexico
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
USD 173 - USD 394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#49 Top resorts Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 173 - USD 394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#49 Top resorts Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2921)
Pool & Beach (694)
Room & Suite (473)
Dining (197)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
16 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
14 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
19 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
Room Tips
"use so caulking around doors and windows they leak badly in rain storms"
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"Need a mini fridge and better beds"
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"The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I..."
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"These are older rooms. Switch to the Grand Park Royal!!"
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