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Park Royal Cancun

4,747 reviews
#67 of 177 Hotels in Cancun
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Traveller (2864)
Pool & Beach (688)
Room & Suite (456)
Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(276 reviews)
“presidential suite”(139 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,747)Write a Review
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Traveller rating
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155
Show reviews that mention
All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffmall across the streetadult poolhot dogsbuffet foodspring breaklobby barbeautiful beachthe wait staff
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1,191 - 1,195 of 1,865 reviews
Reviewed 11 April 2012

Overall had a good stay! Good service, friendly staff. Very clean, ok beds. Pools are ok, bars close a little early (12AM) food was great, the resturant by reservation was awesome very romantic and pretty good food. Beach was fabulous, Lot's of beach chairs no...More

Thank LCRyan
Response from Monica C, Gerente at Park Royal CancunResponded 9 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 10 April 2012

This resort only has two restaurants. One buffet and the other one is a reservation required and children under 12 are not allowed. If you have children under 12, you will be stuck with the buffet restaurant the whole time and the food is not...More

Thank Lavender73
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 9 April 2012

Took the family to Park Royal for spring break. It was clean, quite, and fun. The beach is incredible. Perfect for the family, well away from the craziness of college spring breakers. The food was great but would have liked more choices especially for dinner....More

Thank wflake
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed 8 April 2012

The staff at this Hotel is amazing! So helpful and will jump at the chance to make your stay more pleasurable! They are always cleaning something, the place was spotless. Perfect Cancun Hotel for families! Kids have plenty to do to stay busy/happy. Only complaint...More

Thank Valerie D
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 7 April 2012

My friends and I had the best time at Park Royal! I have gone to many other hotels in Mexico and haven't had an experience as perfect as this one.The facilities were beautiful and the food and drinks in the all inclusive were delicious. We...More

Thank Lauren E
Response from Monica C, Gerente at Park Royal CancunResponded 11 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
USD 181 - USD 397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 181 - USD 397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#55 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2864)
Pool & Beach (688)
Room & Suite (456)
Dining (196)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
16 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
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mybabyemily
14 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
19 January 2018|
Answer
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
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12345664
Room Tips
"Request a room in the main building, everything is in there (counter, concierge, food)"
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"clases de cocina c Chef Abraham"
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"Go on line and visit their website prior to your booking so you can have a better understanding of the floor..."
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"Don't stay here!"
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