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CasaMagna Marriott Cancun Resort

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#16 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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CasaMagna Marriott Cancun Resort
CasaMagna Marriott Cancun Resort
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3,786 Reviews from our TripAdvisor Community

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There are newer reviews for CasaMagna Marriott Cancun Resort
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Showing 3,229: English reviews
Reviewed 28 July 2014

I've been coming to this resort for the last 5 years. Sadly, this will be my last visit. The property is phenomenal--the pool, the beach, the spa, and the gym are top notch. The problem is, the customer service has taken a severe nosedive where the prices have increased substantially. I attempted to make a purchase in the gift shop...

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Helpful?
5Thank GingerCookie76
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun Resort, responded to this review

Thank you for posting this review, we deeply regret the experience you had with our staff and offer our sincere apology. Please know that we have taken action to ensure this problem does not occur again. After receiving your review, we gave feedback to each Manager of the areas you mentioned in how to address properly to our guests all...

Visalia
Reviewed 27 July 2014

We had excellent stay at CasaMagna in June/July 2014. From the moment we walked in the door until the time we left, we were treated like royalty by all of the staff. We had read some reviews talking about timeshare conversations from some of the employees, but we were never confronted. All of our interactions with the staff were very...

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Helpful?
Thank ChrisJ8
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Chrisj8: Thank you for sharing your experience at our property, it is great to know that service and facilities were what you expect and deserve. Thanks for noticing our restaurants La Capilla Argentina that has become of one of the best Breakfast buffets in Cancun Hotel Zone and Gustino, our 4 Diamond awarded restaurant just next door at JW...

Waretown, New Jersey
Reviewed 26 July 2014

We returned here this year because of the great experience we had last year (see my review from July 2013). It was just as good this year. The beach is very good with numerous huts for the early people and the pool gets a bit crowded in the afternoon. The staff is excellent all around. EVERYONE on the staff greets...

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Helpful?
Thank Vikster101
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Vikster101: I´m very pleased to know that this was your second time with us at Marriott CasaMagna Cancun, thank you so much for your trust and loyalty! Glad you had a great time again and I want to thank you for your wonderful comments about our staff, we are both committed to quality and the hotel offers them English...

Reviewed 26 July 2014

A great hotel and a terrific staff... As you'd expect from the Marriott brand, this hotel is clean, very well managed and exceeds expectations. In a market dominated by the all inclusive model, it was great to stay in a more relaxed, quieter and customer focused environment; where the staff greets you personally and warmly each time... The views are...

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Helpful?
1Thank JDVegas11
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear JDVegas11: I am so happy we exceed your expectations! The most important to us are our guests and we strive every day to make them feel like home, yes I agree with you, the views of the Mexican Caribbean from any point of the Marriott CasaMagna Cancun are stunning! I appreciate your feedback regarding the beach; we are already...

Dallas, Texas
Reviewed 25 July 2014 via mobile

This was a very important family trip and Marriot and Casamagna staff did not let me down. I consider myself a frequent traveler with about 50 nights per year so this is not a light comment. I love the Caribbean Suite, the level of service, attention. Room was very clean, beach is cleaned every morning, staff is very responsive. Marriot...

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Helpful?
1Thank Speedyquic123
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Speedyquic123: I´m so glad that we exceed your expectations! Thanks so much for your trust and for choosing Marriott CasaMagna Cancun for this important family trip. I am happy to know that Emmy,Yuliana, Manuel and Issac did a great job, they appreciate this recognition. We look forward to welcome you for another memorable stay! Warm Regards, Manuel Magaña/Hotel Manager

Scottsdale, Arizona
Reviewed 25 July 2014

My wife and I ended a whirlwind 14 day Yucatan adventure with 3 nights at the CasaMagna. Low season so at check in we were offered an Oceanfront Suite with wraparound balcony for almost nothing (we had already booked an oceanfront room). Money well spent. We felt like we were at sea with gorgeous aqua water views everywhere! Cozy room...

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Helpful?
5Thank DesertTravellers_01
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear DesertTravellers_01: I am happy to read that you have enjoyed your stay in Marriott CasaMagna Cancun, is nice to see that you delight every morning the stunning’s views from our Mexican Caribbean; thanks so much for your feedback regarding the bathroom, your opinion is very important for us and for highlight Eleazar´s job from La Isla staff, I will...

São Paulo
Reviewed 25 July 2014

We spent 4 nights at the Casa Magna Marriott hotels in Cancun. Having done a good deal of walking and exploring. It's gorgeous inside. Restaurants on the property were good but rather pricey. Breakfast buffet was good too as did the Mikado Japanese restaurant (good sushi).

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Helpful?
Thank PucciS_oPaulo
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear PucciS_oPaulo: Congratulations for your Wedding Anniversary, thanks so much for choosing Marriott CasaMagna Cancun to celebrate this special occasion. I appreciate your kind comments about Mikado our Specialty Japanese Restaurant. It will be a pleasure to welcome you again in your next wedding anniversary! Cordially, Manuel Magaña / Hotel Manager

Santa Fe, New Mexico, United States
Reviewed 24 July 2014

Great customer service, beautiful lobby, and an unpretentious attention to detail make the Marriott an honest score in the Hotel Zone. We checked in on a Thursday and upgraded from garden view to beach front -- which was well worth it. Huge balcony right on the ocean. The beds were luxuriously comfy. We got an early reservation deal with the...

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Helpful?
Thank Alliyah M
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Alliyah M: Thank you for sharing such important aspects of our property. I am pleased to know that your upgrade was worth it; really those stunning views of the beautiful Mexican Caribbean are priceless. Glad that you had a good time for relax and enjoy your vacation and thanks for noticing La Capilla Argentina Breakfast Buffet, we are always...

India
Reviewed 22 July 2014

A good location and nice rooms do make a hotel great. It is the overall feeling of warmth, hospitality and vibe that one gets from a hotel that makes one like it. This is the first time in my life that a 4 star hotel did not even offer a single bottle of water in the room complimentary. The only...

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Helpful?
2Thank Bijay1234
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun Resort, responded to this review

We appreciate taking the time to post your review in Trip Advisor. We take all feedback seriously and sincerely regret that you did not you felt comfortable in our hotel, our pricing is in line with similar properties in this area and we feel that we offer good value given our location and facilities. We always try to provide each...

Florida
Reviewed 21 July 2014

We spent 6 nights at the Casa Magna Marriott and I'm glad we chose this property over many of the other hotels in Cancun. Having done a good deal of walking and exploring, there's no reason to pay more for the J.W. Marriott (adjacent) unless you want to pay for their fresh cut flowers in the lobby. Also the grounds...

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Helpful?
3Thank Tenr2th
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Tenr2th: Thank you for taking the time to share your vacation experience at the Marriott CasaMagna Cancun! Thanks you so much for your feedback about the electric sockets, you are right! I will be glad to check how can we improve on these electric needs; regarding our restaurants pricing 80% of our food is imported from USA in order...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 

Additional Information about CasaMagna Marriott Cancun Resort

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $203 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CasaMagna Marriott Cancun Resort 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott
Hotel Style:
#8 Business Hotel in Cancun
#15 Top resorts Hotel in Cancun
#15 Spa Hotel in Cancun
#16 On the Beach Hotel in Cancun
#16 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from CasaMagna Marriott Cancun Resort staff and other travellers.
248 questions
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Questions? Get answers from CasaMagna Marriott Cancun Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are awesome.”
W3139PYbrianh, 28 Apr 2017 | Read review
“Pool view high floor towards the beach, or a partial view room towards the beach”
ofarvoo, 22 Apr 2017 | Read review
“Pay a bit more to have the ocean view, free wii Fi and breakfast option.”
docsaint2015, 22 Apr 2017 | Read review
“Ask for ocean front.”
RLJackson15, 20 Apr 2017 | Read review
“Pay for the premium ocean view”
TexasGingerbread, 18 Apr 2017 | Read review
5 of 5