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CasaMagna Marriott Cancun Resort

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#15 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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CasaMagna Marriott Cancun Resort
CasaMagna Marriott Cancun Resort
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3,717 Reviews from our TripAdvisor Community

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There are newer reviews for CasaMagna Marriott Cancun Resort
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Showing 3,169: English reviews
Reviewed 5 August 2014 via mobile

Service was great. Location is very nice. Food in hotel more expensive than I expected but again Cancun is expensive compare to the rest of Mexico. Only negative was the promise of ocean view! There are ocean views and partial ones. Confirm the full ocean view for best experience.

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Helpful?
Thank farzin t
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear farzin t: I´m glad that you enjoyed your stay with us and also to know that service an facilities was what you expected and deserve, I am sorry to read about the misunderstood regarding the room type, it will never happened again. Hope we can have the opportunity to host you again. Best Regards Manuel Magaña / Hotel Manager

Olyphant, PA
Reviewed 2 August 2014

First time to Mexico, and we were a little nervous. We were given tips about walking through the airport with our heads down, to avoid people soliciting rides to your hotel. But everything worked out. We paid to upgrade our room to a suite, and had Cowan front. Room was really nice, location was great, overlooked the entire resort, with...

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Helpful?
2Thank Karen G
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Karen G: Bienvenidos a Mexico! I am pleased to know that this first trip to Mexico you have chosen Marriott CasaMagna Cancun. Happy to read that you loved the pool area! ( so do I!) And that you have the chance to relax and enjoy the stunning views of the Mexican Caribbean sea with the white sand; unfortunately about...

Santa Clara, California
Reviewed 2 August 2014

I had a super bad experience staying at this place. I travel a lot and have never had this experience before. I recommend to all the people booking this place , make sure you get the FINAL RECEIPT after check-out otherwise these people will charge you way extra !!!!!! We stayed there in July for 4 nights , with 2...

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Helpful?
20Thank harkaransahni
MarriottCancun, Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Guest Harkaransahni, I would like to thank you for taking the time to post your comment on Tripadvisor. I am sorry to hear that you experienced issues with charges to your credit card and that you made several phone calls to get the matter resolved. Your case has been shared with the staff involved and expected not to be...

Medina, Ohio
Reviewed 2 August 2014

Just got back. Loved the beach for swimming. Seemed very calm and safe for ocean swimming especially in the morning. Nice warm water. Just what I came for. The pool was nice as well. Like a giant hot tub. Almost too warm. But after last winter, won't complain about being warm. Room was okay. I thought the beds and pillow...

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Helpful?
Thank OrygunDuck
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear OrygunDuck: Cancun already misses you! Thanks so much for choosing Marriott CasaMagna Cancun for your vacations, do you have time to try the hot tub in the middle of the pool? That hot tub is one of my favorite parts in the hotel, just to sit there relax and enjoy the stunning views of the Mexican Caribbean….. Amazing! I´m...

Monterrey, Mexico
Reviewed 30 July 2014

I always like to start with the good stuff, so... The beach and pools are great. I used to live in Cancun, so I've seen most of the beaches in the hotels, this is top of the line. Clean sand, warm pools, just excellent. I'd also like to mention Front Desk staff Vladimir, Vicente and Rafael for their kind attentions,...

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Helpful?
2Thank JoseLuisAngeles
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear JoseLuisAngeles: I´m very happy to read that you loved our beach area! Our pool staff strive every day to keep the beach clean, Thanks so much for noticing Vladimir, Vicente, Rafael, Kenia, Saul and Diego, I feel proud of them and I will let them know about your great comments. I also apologize for not giving you the correct...

Hinckley, United Kingdom
Reviewed 30 July 2014 via mobile

Spent 6 nights at casamagna with my boyfriend. Booked a cheaper 'garden view' room but still had a wonderful view of the ocean! The pool area is nice, although people get up stupidly early to reserve loungers under the much needed parasols. Beach is beautiful and so is the water. Lobby is well decorated and so was our room. Service...

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2Thank Niki W
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Niki W: I´m pleased to read that you and your boyfriend enjoyed your stay at CasaMagna Marriott Cancun. Is nice to see you enjoy that stunning views!!!! Awesome don’t you think? Thanks so much for your warmest comments regarding the decoration and service, our staff strive every day to create unique experiences for all of our guests. The location...

Rancho Santa Margarita, California
Reviewed 30 July 2014

I just returned from a great week at the casa magna with the whole family. Wife and 2 teenage boys had a blast. Beach was wonderful, room was clean and spacious and the management upgraded us to an executive suite as they were doing some remodeling close to our initial room, great upgrade. Very helpful staff and we want to...

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3Thank Darrenmt
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Darrenment: I´m so glad that you and your family enjoyed your executive suite! Thanks so much for noticing Jorge, he is one of the oldest bell boy in our hotel and believe me, he knows Cancun better than me! I will let Jorge know about the great comments you have made of him in this review. It’s great to...

Chicago, Illinois
Reviewed 29 July 2014

I used my miles from my Marriott card to book a night at the CasaMagna and so glad I did. This was a wonderful place to stay and the beach is beautiful. I was very surprised when I checked in, I was up graded to an ocean front suite. The staff is very nice at the hotel, arrnaging shuttles to...

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Helpful?
Thank diver01
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear diver01: I´m so glad you did to! Thanks so much for choosing Marriott CasaMagna Cancun, I’m happy that you enjoyed your stay. Hope we can welcome you again. Sincerely Manuel Magaña / Hotel Manager

New Delhi, India
Reviewed 28 July 2014

Checked in on 4th July alongwith Karan Sahni. Room booked through Marriot central booking and were offerred told us that although this promotion is existing but your booking from Marriot does not mention this. However as it was 3 AM in night, we checked in and were told that this matter can be checked up with central booking. Unfortunately at...

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4Thank manmeet42
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun Resort, responded to this review

Thank you for posting this review and sharing your feedback about your experience at our hotel. Please accept our sincere apology for the misunderstanding in your reservation. Marriott.com offers several packages and promotions to satisfy our guest needs and preferences, it seems that you might choose something different that your friends at time of booking. If you wish to have...

Laredo, Texas
Reviewed 28 July 2014

At our arrival, because of a convention, we were offered a room with a garden view which I did not want . With a few dollars more we were given a Jr suite with a fantastic view and a wrap around balcony that gave us a fantastic front view to the clear white beach and a side view to the...

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Helpful?
Thank Daisy1948
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Daisy1948: I´m so happy that you enjoyed your Jr Suite with that huge balcony, as you mentioned the views are stunning! Thanks so much for your warmest comments about the breakfast buffet, I just received another review talking about how they loved La Capilla Argentina Breakfast as well. Thanks for noticing the staff they work really hard and appreciate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 

Additional Information about CasaMagna Marriott Cancun Resort

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $216 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CasaMagna Marriott Cancun Resort 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott
Hotel Style:
#8 Business Hotel in Cancun
#14 Spa Hotel in Cancun
#14 Top resorts Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from CasaMagna Marriott Cancun Resort staff and other travellers.
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Questions? Get answers from CasaMagna Marriott Cancun Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe Ocean-View”
 of 5 bubbles 115justinb, 19 Mar 2017 | Read review
“Ask for an upgrade, we did.”
 of 5 bubbles KathleenC1, 15 Mar 2017 | Read review
“We like upper floor in south wing, with room overlooking the pool”
 of 5 bubbles 569RichardB, 15 Mar 2017 | Read review
“The Ocean View room was wonderful - we slept with our slider open to hear the waves at night.”
 of 5 bubbles hc366, 14 Mar 2017 | Read review
“ocean view”
 of 5 bubbles Hcrisp56, 14 Mar 2017 | Read review
5 of 5