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JW Marriott Cancun Resort & Spa

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#10 of 181 Hotels in Cancun
Certificate of Excellence
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3,750 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,266: English reviews
Imperial, California
Reviewed 1 week ago via mobile

This is one of the best resorts in Cancun. From the Spa to the pastries, the whole experience is highly recommended. JW Marriott is a resort which must be visited more than once or for an extended stay to fully enjoy it.

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Helpful?
1Thank Jorge R
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jorge R, Thank you for staying at JW Marriott and sharing your feedback! We are happy to know that our resort, specially our Spa and our Food & Beverage service was able to exceed your expectations greatly. We believe in offering a brilliant resort experience to our guests, as well as a personalized attention and the luxury of our...

Boston
Reviewed 1 week ago

Outstanding resort and sister resort Magnum Marriott had outstanding last night dinner with unbelievable seafood and tequila bars... Great experience and highly recommended. Penthouse concierge lounge is worth the extra expense (food and adult beverages).

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Helpful?
1Thank JazzScuba
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear JazzScuba, Thank you for staying at JW Marriott and sharing your review with us. I’m glad that you had a lovely stay at our resort (especially at Club 91) and a very successful business event! We are committed to offer excellent quality and a world-class service to our guests, your satisfaction is always our number one priority. I hope...

Lone Tree, Colorado
Reviewed 1 week ago

We stayed here with two adults and four teenagers. We booked only two rooms, afraid that it might be tight, but the rooms were beautifully appointed and very spacious. The bathrooms were especially sizable, private, and comfortable. Both rooms (1207 and 1208) had lovely and large balconies facing the ocean with amazing views. As the other reviewers note, the pool...

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Helpful?
3Thank MPuzziferro
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear MPuzziferro, I’m glad that you and your family had an excellent stay at our resort and a lovely holiday in Cancun! We are passionate about hosting our guests with world-class service, creating unforgettable moments is very important to us! It is nice to know that you enjoyed Sedona Grill and Gustino, being connected to Marriott CasaMagna allows us to...

Chicago
Reviewed 1 week ago

Overall, we experienced an outstanding 5-day visit the week of Thanksgiving. Here are the highlights: Property -- the resort is fresh, nice decor and very clean. Pools -- variety of pools, some for kids, plus an adult pool. Two hot-tubs that can get crowded. Plenty of chairs, probably because the beach is so popular. Food -- Generally, the food is...

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Helpful?
2Thank Rob P
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Rob P, Thank you for staying at JW Marriott, I’m glad that you had a lovely Thanksgiving week at our resort. Hosting our guests with excellence is our priority, of course we will congratulate Gabriel for his professionalism and attentiveness – it is a pleasure to know that the service of our associates has exceeded your expectations and convince...

A TripAdvisor Member
Level Contributor
30 reviews
11 hotel reviews
6 helpful votes
Reviewed 1 week ago via mobile

Just getting back from a week long stay - and I must say it was an ABSOLUTELY FANTASTIC EXPERIENCE - my wife and I and our 3 kids were amazed at the JW Cancun in every way.. First off, the service is impeccable everyone we encountered was so caring, kind, and willing to help every way possible. The hotel itself...

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Helpful?
1Thank A TripAdvisor Member
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear ATripAdvisorMember, Thank you for choosing JW Marriott, I’m glad that you and your family enjoyed your stay at its fullest! Offering impeccable service and the luxury of our brand are our priorities, we always strive to pamper our guests! I invite you to join our loyalty program Marriott Rewards so you can obtain exclusive benefits such as room upgrades,...

Reviewed 2 weeks ago via mobile

Hubby and I went for the first time two years ago. Too short only three days. We loved it. So we bought my daughter, son in law and my two grandchildren (3 and 11 months) for ten days. We knew they would totally love the upgrade to Club 91, the multiple pools and beach and sun. The stay was fantastic...

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Helpful?
2Thank Hockeymomgg
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Hockeymomgg, Thank you for the opportunity you gave us to provide you and your family with a memorable vacation!, I’m glad that you had a lovely stay and a great experience at Club 91, we are happy to know that we were able to exceed your expectations this second time. We strive to offer excellent and personalized service to...

Reviewed 2 weeks ago via mobile

My husband and I had visited Cancun in May of this year and stayed at the adjourning property Magna Casa. For our return trip this week we decided to stay at the JW mainly due to the wonderful pool area. This is the only feature I felt was better then the Magna Casa. We did receive a complimentary upgrade due...

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Helpful?
3Thank Laurie P
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort & Spa, responded to this review

Dear Laurie P, Thank you for taking the time to write a review regarding your recent stay at JW Marriott Cancun. I am sorry to know that we did not meet your expectations. I have shared your feedback with the appropriate hotel team to ensure this situations are looked into and prevented in the future. I hope that when your...

Mission, Texas
Reviewed 2 weeks ago via mobile

You don't get to stay in many hotels where one can hear everything going on outside the room. I loved how quiet it was, no listening to the doors slamming in the corridor, out any other annoying noises. The hotel has everything you need. It's a classy hotel. The swimming pool areas are great, you have a family section and...

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Helpful?
3Thank velofrau
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear velofrau, Thank you for staying at JW Marriott, I’m glad that you had a very pleasant stay and a lovely holiday in Cancun. Our resort is definitely more oriented towards wellness and relaxation, we know how important it is to make our guests feel welcome and pampered - offering excellent service is our commitment! We hope you can visit...

Washington D.C.
Reviewed 2 weeks ago via mobile

This is a beautiful, unpretentious and consistent property in the Hotel Zone. Couple quick positive points: rooms are comfortable and well appointed; beautiful beach with plenty of chairs available; love the infinity pool. Couple things to consider: infinity pool is kid friendly so consider the adult only pool if that is something that may interrupt your serenity; Hard Rock Hotel...

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Helpful?
Thank Mylittleman1990
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mylittleman1990, Thank you for staying at JW Marriott and sharing your review with us, I’m glad that you had a very pleasant and relaxing stay! Hosting our guests with excellence is our priority, we strive to offer a brilliant resort experience with the luxury and quality of the JW brand. We have a great location indeed, not too far...

Wylie, Texas
Reviewed 2 weeks ago

This was our second time here and it was fantastic, again. This is a well-managed hotel and everyone from the top down truly work hard to make certain every aspect of staying here is a first class experience. My personal experience started off with some booking challenges and they were immediately and professionally taken care of by the property manager,...

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Helpful?
2Thank plangtuck
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear plangtuck, Thank you for staying at JW Marriott and Club 91 once again, your loyalty is very important to us! I’m happy to know we were able to exceed your expectations this second time! We believe in creating unforgettable moments, personalizing our service is what makes us special. We know how important it is to cater our guests with...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $286 - $1,440 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
204 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“odd number rooms have a view of the main pool, smaller room number, closer to the ocean”
 of 5 bubbles 28177, 5 Dec 2016 | Read review
“All room have ocean views. Get room on north side, south has beach and diving pool that is not as nice. But still great.”
 of 5 bubbles 346Jasond, 5 Dec 2016 | Read review
“Ocean front rooms on a high floor”
 of 5 bubbles Freq_Traveler_101, 3 Dec 2016 | Read review
“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
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