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JW Marriott Cancun Resort & Spa

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#11 of 182 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,858 Reviews from our TripAdvisor Community

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Showing 3,363: English reviews
new jersey
Reviewed yesterday NEWvia mobile

As I lie in bed thinking about the day I have to say that staying at the Marriott always makes any vacation that much better. The hotel staff could not be better. They are warm, efficient and always smiling. From the front door to the gardeners you cannot ask for better staff. My husband is a Platinum Elite Marriott member...

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Helpful?
Thank bigglow
Mahopac, New York
Reviewed 2 days ago NEWvia mobile

Fabulous staff & luxurious facility! A perfect weekend escape! Our servers at the pool, Sergio & Caesar, were friendly and responsive to our requests. From the moment we arrived, my wife and I knew we'd love the resort. The buffet breakfast was great and the restaurants all across the property are worth experiencing. The adjacent Marriott resort also has excellent...

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Thank adeans1271
Washington, DC
Reviewed 2 days ago NEW

The resort is beautiful, both the grounds/pool area and the rooms. The staff is so kind and nice. The service is excellent. I want to especially recognize Jairo at the Mansita restaurant and the hostess at Tamarine (the Asian restaurant). They were the best and always remembered our name. We stayed with our 1 year old babies and they were...

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1Thank LexBeach
Reviewed 2 days ago NEW

The JW is referred to by the locals as "hmmm fancy" and when you arrive, you know why. From the moment you enter, you are treated as if you are the only guest at the hotel. The service, from the concierge to the wonderful ladies who cleaned our rooms, is in a league all its own. There is nothing the...

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Thank Reshma R
Kansas City
Reviewed 3 days ago NEW

If you want a relaxing beachfront vacation, you'll love the JW in Cancun. The pools are incredible. The ocean is in full view while laying in the comfortable chairs around the pool. The rooms are tasteful and nice. We booked the "Club 91" and found it to be incredible. It is always staffed by extremely nice employees. The food served...

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Helpful?
Thank Hidalee
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

The JW Marriott Resort is beautiful, with a phenomenal beach. However the lasting memory of this trip will be the gracious, warm and friendly staff at this wonderful resort. Every person on every day of our trip went out of their way to make our experience special. All of the people including the front desk, concierge, waiters, spa, shops, pool,...

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Thank andrew r
Reviewed 3 days ago NEW

Of all the hotels in the Hotel Zone in Cancun, Mexico, the JW Marriott is the most ideal location for a dreamy beachside wedding. We stayed here and got married here at the absolute peak season (between Christmas and NY), when you would worry most about the service with peak demand, but the entire team from start to finish provided...

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Thank Sharla T
Worcester
Reviewed 3 days ago NEWvia mobile

Beautiful resort with an outstanding staff. Everyone there was genuinely kind, warm, and accommodating. We have traveled in both the U.S. and Europe, and the staff at this resort can't be topped. The on-site restaurants were wonderful - all exceeded our expectations. A relaxing and much needed escape from the cold of New England. We loved it!

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1Thank Peter L
Reviewed 3 days ago NEWvia mobile

Great hotel Staff was incredibly helpful and indulgent. Food was good and plentiful. No problem getting a ride anywhere or walking. Very clean and quiet. Family friendly. All our needs were met and exceeded.

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Helpful?
Thank Michelle M
Alexandria, Virginia
Reviewed 3 days ago NEW

This is great hotel. The staff is so friendly and efficient -- the most pleasant of any resort I've visited. Our room was immaculate and pleasant. Only down side to the room is that the safe is too small for a 13" laptop. Chaises around the pool are the most comfy I've ever used. Food at Beachfront Walk was great...

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Helpful?
Thank karen s

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $384 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
220 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a balcony facing the ocean”
 of 5 bubbles MSR23, 16 Jan 2017 | Read review
“ROOM 1119 was a very nice room.”
 of 5 bubbles BKohau, 14 Jan 2017 | Read review
“Ask for an ocean view room.”
 of 5 bubbles 687tedk, 10 Jan 2017 | Read review
“The higher up you are the quieter it will be as this hotel gets a lot of late night traffic from the airport.”
 of 5 bubbles BarryD516, 9 Jan 2017 | Read review
“Avoid rooms 1222-1225 and 1422-1425”
 of 5 bubbles totallybailey, 8 Jan 2017 | Read review
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