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    JW Marriott Cancun Resort & Spa

    Blvd. Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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    24/12/2017 25/12/2017
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     25 people are viewing this hotel
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    USD 1,094*
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    Traveller (3272)
    Pool & Beach (771)
    Room & Suite (675)
    Overview
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “sedona grill” (358 reviews)
    “casa magna” (345 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
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    Rooms
    24 Dec.25 Dec.
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (4,481)
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    1 - 5 of 3,912 reviews

    Reviewed yesterday via mobile

    We celebrated our 25th wedding anniversary at the JW Marriott in November and it was awesome. We purchased the week through Costco Travel for an extremely reasonable rate $2100 for 7 nights. Upon arrival we were upgraded (partly due to our anniversary and partly due...More

    Thank 1056trooper
    Reviewed 3 days ago

    This was our (my wife and I) first time at Cancun and we decided to go with JW Marriott due to its great reviews and special package from Costco Travels. There's really nothing to complain about, everyone who works there was professional, friendly, and helpful....More

    Thank Johnny L
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 2 days ago

    Dear Johnny L, Congratulations on your wife’s birthday! Thank you for staying at JW Marriott. We are happy to know that you had a lovely stay with us and a wonderful first time in Cancun. We believe in hosting our guests with excellent service. Your...More

    Reviewed 3 days ago

    Construction is going on day and night!!!!!! loud and very stinky. we can't go out on the balcony because of the loud hammering, drilling, and tile cutting. the ocean view is nice but the beds are horrible!!! we are staying here for more than 12...More

    1  Thank Oleg P
    Response from MarriottCancun, Quality Manager at JW Marriott Cancun Resort & SpaResponded 2 days ago

    Dear Oleg P, Thank you for sharing your experience at the JW Marriott Cancun Resort & Spa Resort. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. This sometimes...More

    Reviewed 4 days ago

    JW is supposed to be the "luxury" tier of the Marriott brand. On TripAdvisor, it is even rank #3 in "Best Value" in Cancun. I regret to report that neither is true. To begin with, I called the hotel upon landing in Cancun airport to...More

    1  Thank Nomadic220
    Response from MarriottCancun, Executive Chef at JW Marriott Cancun Resort & SpaResponded 2 days ago

    Dear Nomadic220, Thank you for sharing your feedback on your recent stay at JW Marriott Cancun Resort & Spa. We apologize for not meeting your expectation when accommodating your lunch box request for your trip. Know that we will use this opportunity area as a...More

    Reviewed 5 days ago

    My husband and i have come back here for the past three years. We love it. From the minute you drive up with prestige travel and the bellman Christopher opens the door and carries your bags to your room you feel like you are in...More

    Thank Sandra519
    Response from MarriottCancun, Manager at JW Marriott Cancun Resort & SpaResponded 3 days ago

    Dear Sandra519, Thank you for staying at JW Marriott once again! Your loyalty means a lot to us. We are happy to know that you always have a lovely stay and a wonderful dining experience at both of our properties. Hosting our guests with excellent...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 259 - USD 893 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Cancun
    • #10 Top resorts Hotel in Cancun
    • #11 Spa Hotel in Cancun
    • #11 Luxury Hotel in Cancun
    • #11 On the Beach Hotel in Cancun
    • #16 Family Hotel in Cancun
    • #26 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 448
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, West Indies, Expedia, Booking.com, Orbitz, Hotwire and Travelocity so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Jw Marriott Cancun Hotel Cancun ,
    • Jw Marriott Cancun Resort ,
    • Cancun Marriott
    Add Photo Photos
    Traveller (3272)
    Pool & Beach (771)
    Room & Suite (675)
    Dining (175)
    Hotel & Grounds (1852)
    Bathroom (69)
    Business Centre & Event Rooms (12)
    Family and Play Areas (6)
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    Ask a question
    Questions & Answers
    DunnTrips12
    13 December 2017|
    Answer
    Response from sdgirl2011 | Reviewed this property |
    I would be concerned in case your baby needs medical care where the nearest facilities maybe. My cousin was injured nearby and the private hospital that took care of her required a significant amount of money for deposit... More
    0
    Votes
    SharieChicago
    10 December 2017|
    Answer
    Response from MarriottCancun | Property representative |
    Dear SharieChicago, Please send us a PM so we can contact you with our concierge email.
    0
    Votes
    Room Tips
    "all rooms are wonderful, they are being completely upgraded right now"
    Read review
    "All rooms have great view. The higher the floor the better"
    Read review
    "Suites are closest to pool/beach, but no direct access to lobby from 2nd floor rooms"
    Read review
    "Rooms facing the main pools are better."
    Read review
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