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Comfort Inn Cancun Aeropuerto

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756 Reviews from our TripAdvisor Community

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Showing 399: English reviews
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Oakland, CA
Reviewed 5 days ago NEW

Our flight was scheduled to arrive at 10:15PM and we planned to take the ferry to Isla Mujeres in the morning, so this hotel worked well for us because it was close to the airport and provided a free shuttle. We did make a shuttle reservation 24 hours ahead as directed on our booking receipt and the hotel did pick...

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Helpful?
Thank thinktravelCA
Los Angeles, California
Reviewed 1 week ago

We just stayed at The Comfort Inn near the Cancun Airport. We had an early flight out yesterday. Upon arriving, they asked for payment upfront. We said please reserve the total amount on our credit card in order for us to spend our last pesos on checkout to which they replied "no". Then we asked about the shuttle from and...

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Thank CAtraveller32655
Reviewed 1 week ago

First, the shuttle. I had written them in advance, in Spanish. They responded with the location where the shuttle would be waiting and a number to call if we were late for some reason. The driver was there right on time and he was super nice! Especially since the 4th member of our party arrived separately and at a different...

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Thank Sharon B
Reviewed 1 week ago via mobile

The shuttle service is a fraud. And the people in front desk had very bad manners. Need to check the recruitment. process. In general a hotel highly over rated. The service in general is poor and the elevator is not working well. The room... acceptable

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Thank Cynthia P
Moose Jaw, Canada
Reviewed 2 weeks ago

I stayed here twice a week apart. I have mixed feelings about this review as the staff I met were very friendly. Both times bellmen were helpful as well as the front desk. The rooms are “OK” The furnishing not bad and the rooms were clean. The shower is a waste of time as there is zero pressure even at...

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Thank Saskwatches
Detroit, Michigan
Reviewed 2 weeks ago

Found broken glass in the shower, but other than that, the room was ok, and we all slept fine. The front desk staff were nice and helpful. But in the morning, a rude awakening, the breakfast room was chaos. Breakfast staff guy was very rude to us and everyone else too. My kids wanted their mini cereal boxes to munch...

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Thank RussellJL
New York City, New York
Reviewed 2 weeks ago

Rude front desk guy, one way airport shuttle (never heard of this before), WiFi only in common area (no in-room internet), totally outdated bathroom, this place has it all! I am definitely coming back to Cancun, but nowhere close to this hotel.

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Thank karankb
Bruges, Belgium
Reviewed 3 weeks ago

Stayed 1 night because I was travelling to Tulum. It would return just for the room - good beds and friendly reception staff. Breakfast? Hell no, never would take this again here. The breakfast is really poor and served in a very ugly room. Please update your breakfast buffet (and room). When taking a shower, your bathroom is totally wet.

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Thank bp8000
Salt Lake City, Utah
Reviewed 3 weeks ago

This hotel reminded me of a hostel. The room was bare bones and hot and muggy when we arrived. After a day of traveling all I wanted was a cool refreshing shower before I turned in @ 1:30am)The shower head was a slow drizzle and the water smelled like sewer water. Breakfast was scary - the food sits out in...

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Thank Kathy C
Reviewed 3 weeks ago

I booked through booking.com and chose this hotel because it's close to the airport. The hotel charged more than the amount booking indicated. Service at the front desk was rude. There is no shuttle back to the airport.

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1Thank Antonia V

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff

Additional Information about Comfort Inn Cancun Aeropuerto

Address: Carr. Cancun/Aeropouerto M 4 L 5, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $94 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Cancun Aeropuerto 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Inn Cancun Aeropuerto Hotel Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Cancun Aeropuerto staff and other travellers.
18 questions
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Questions? Get answers from Comfort Inn Cancun Aeropuerto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were told that the WiFi only worked near the front desk, but my son got it in our room! I think we were about the 3rd floor.”
H8481FVsharonb, 14 Apr 2017 | Read review
“Don't stay close to the elevators, they are very old and make awful noises all night!”
taralynd, 16 Mar 2017 | Read review
“2nd floor has a common sitting area with sofas and good WIFI reception.”
Advil, 11 Mar 2017 | Read review
“Wouldn't expect to find a good room in this hotel.”
sharonc575, 10 Mar 2017 | Read review
“They said they were making improvements, but we didn't see any work.”
marthabutler, 16 Feb 2017 | Read review
5 of 5