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Hotel Hacienda de Castilla

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Hotel Hacienda de Castilla
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192 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Raeford, North Carolina
2 reviews
Reviewed 31 October 2016 via mobile

I came here not knowing what I was going to get. I was initially attracted to it by the low tag and at the end I stayed for three weeks. I found immense value, due to the cleanliness of my room and the overall caring of the Staff. They truly care about their guests. They will take care of you,... More 

Helpful?
Thank Emilio G
Newcastle upon Tyne
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 October 2016

Initially, I thought the Hotel would be a disaster. Maybe my room was musty because it had not been used/cleaned recently. Anyway, staying longer the room was kept very clean for the rest of my stay and even though there was nothing remotely new about any of the facilities, it was a comfortable place to stay for a while. The... More 

Helpful?
Thank cresdoka
Hyderabad, India
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 July 2016

Clean Comfortable, Decent food, far from the madding crowds , but borders a poor run down locality.We came in at lunch time and left at 4 the next morning. Decent bar and a sweet little pool that our granddaughter loved

Helpful?
2 Thank nikrang
Gold Coast, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2016

Very basic hotel. Beds not very confortable and shower/bathroom very old but ok for just one night. Water fountain where you can get water and fill bottles up in the hallway.. There was a pool but it was a bit murky. Prob would not put my head under if you do swim in it. Breakfast was at a sister hotel... More 

Helpful?
1 Thank Chrystelle J
Moncton, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2016

Includes air conditioning and a nice shower. Provides room service from their small on-site restaurant. If you don't need to be on the hotel strip or on the water, this is a good place to stay. Situated in a very poor neighborhood. However, taxis available at front door and very close to bus stops and Tulum Avenue.

Helpful?
2 Thank lyngodin
Boise, Idaho
Level Contributor
439 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 445 helpful votes
Reviewed 25 February 2016

This is an older budget hotel. The wi-fi doesn't always work, and some of the towels are threadbare. There is a restaurant, which is ok, though minimal offerings. One night we stayed here it was quiet and staff was very helpful and everything was fine. The second night it was super loud, and management did not do anything about the... More 

Helpful?
2 Thank DAEsmae
Prague, Czech Republic
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 February 2016

I have a very bad experience in this "hotel". I have booked a room through a travel agency for 3weeks(worst mistake I have ever made) and after a few days I went on a trip around Yucatan with a rental car. I have informed the hotel that I will not be here for some days and that i have left... More 

Helpful?
9 Thank Gringo911

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Oz
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 February 2016

for $32 USD per nite, this was not supposed to be a luxury hotel. Location - Just off the main boulevard, Tulum Ave, easy access to bus and taxi; residential. Walking distance to Market 23 - great place to eat and do some shopping. Can even walk to Market 28 ( easier to take the bus), the other shopping area... More 

Helpful?
4 Thank iks_ab_ibble
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 January 2016

I booked myself into this hotel for a week - and stayed one night. The hotel is very dated. My room smelled funny and the sheets and towels, pillow cases etc. were all so old and worn it was terrible. The restaurant was very good I will say. The neighborhood was downright nasty. Picture trash covering the streets, dozens of... More 

Helpful?
3 Thank ChrissyHW
Oldenburg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2015 via mobile

Very Bad wifi connection. Rooms are OK and they are clean. Very close to the ADO Busstation and market28. At the pool the air con from the neightbour kills every silent second. Food is OK but not more.

Helpful?
3 Thank Benjamin W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 sm. 64 mz. 23 lote 9-14, Cancun 77524, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $27 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Number of rooms: 43
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda de Castilla staff and other travellers.
8 questions
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Questions? Get answers from Hotel Hacienda de Castilla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are around an internal quadrant. I would ask for quiet air con....if you don't get it straight away.”
 of 5 bubbles cresdoka, 23 Oct 2016 | Read review
“Good for quick night halt , not for a vacation.All rooms over look the courtyard”
 of 5 bubbles nikrang, 25 Jul 2016 | Read review
“Do not choose any room, run away”
 of 5 bubbles Gringo911, 17 Feb 2016 | Read review
“Only 3 floors, but No elevator....!”
 of 5 bubbles iks_ab_ibble, 31 Jan 2016 | Read review
“Pay extra and stay in a newer place.”
 of 5 bubbles ChrissyHW, 25 Jan 2016 | Read review
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