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Hotel Hacienda de Castilla

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Hotel Hacienda de Castilla
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202 Reviews from our TripAdvisor Community

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Showing 73: English reviews
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Vancouver, Canada
Reviewed 12 March 2017 via mobile

Nice spot. We did our tours from here. Gone all day and just needed a clean safe place to lay our heads .We had a rental car, the hotel had ultra secure parking in courtyard . Neighborhood is intimidating but I never felt unsafe driving around . Most streets have no names, so get a cell phone and use your...

2Thank brojay1970
Reviewed 6 January 2017

Even if you are not looking for something special, this hotel could be your nightmare. We had a 3 days reservation, but we left after only one night. The hotel is situated near the city center: just stray dogs, manky cats and garbage. No wi-fi in the rooms. At the hotel restaurant, the waiter makes you feel like you are...

Thank b_brekky
Zagreb, Croatia
Reviewed 31 December 2016

The nearby neighborhood of the hotel is a bit scary, they will tell you that even at the reception desk right at the check-in, something like: do not walk in the night, you could be assaulted! When you hear this, you want to change the hotel right away. However, if you are there with a car, or want to use...

1Thank Ljubomir C
Reviewed 12 December 2016

We were travelling with a small dog (extra charge of $100 pesos)and had a layover in Cancun before travelling to Merida. This was one of very few options. The place was clean, bedding was old, pillow cases especially.There was no hot water to speak of, even though we let it run for a long time😀 Still we made it work....

1Thank sylviarp
Raeford, North Carolina
Reviewed 31 October 2016 via mobile

I came here not knowing what I was going to get. I was initially attracted to it by the low tag and at the end I stayed for three weeks. I found immense value, due to the cleanliness of my room and the overall caring of the Staff. They truly care about their guests. They will take care of you,...

1Thank Emilio G
Newcastle upon Tyne
Reviewed 24 October 2016

Initially, I thought the Hotel would be a disaster. Maybe my room was musty because it had not been used/cleaned recently. Anyway, staying longer the room was kept very clean for the rest of my stay and even though there was nothing remotely new about any of the facilities, it was a comfortable place to stay for a while. The...

1Thank cresdoka
Hyderabad, India
Reviewed 26 July 2016

Clean Comfortable, Decent food, far from the madding crowds , but borders a poor run down locality.We came in at lunch time and left at 4 the next morning. Decent bar and a sweet little pool that our granddaughter loved

2Thank nikrang
Gold Coast, Australia
Reviewed 13 June 2016

Very basic hotel. Beds not very confortable and shower/bathroom very old but ok for just one night. Water fountain where you can get water and fill bottles up in the hallway.. There was a pool but it was a bit murky. Prob would not put my head under if you do swim in it. Breakfast was at a sister hotel...

2Thank Chrystelle J
Moncton, Canada
Reviewed 28 May 2016

Includes air conditioning and a nice shower. Provides room service from their small on-site restaurant. If you don't need to be on the hotel strip or on the water, this is a good place to stay. Situated in a very poor neighborhood. However, taxis available at front door and very close to bus stops and Tulum Avenue.

2Thank lyngodin
Boise, Idaho
Reviewed 25 February 2016

This is an older budget hotel. The wi-fi doesn't always work, and some of the towels are threadbare. There is a restaurant, which is ok, though minimal offerings. One night we stayed here it was quiet and staff was very helpful and everything was fine. The second night it was super loud, and management did not do anything about the...

2Thank DAEsmae

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Room/Suite (15)
Hotel & Grounds (5)
Pool/Beach Area (4)
Family/Play Areas (1)
Bathroom (3)
Dining (3)
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Amenities (28)
Pool (21)
Dining (23)
Standard Double Room (48)
Standard King Room (44)
The Hotel (49)

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All Management Photos (26)
Pool/Beach Area (2)
Business Centre/Function Rooms (5)
Dining (2)
Hotel & Grounds (2)
Room/Suite (3)
Family/Play Areas (2)
Other (10)


  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Hotel Hacienda de Castilla

Address: Calle 17 Norte | Sm. 64, Mza. 23, Lotes 9 al 14, Cancun 77524, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $28 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda de Castilla 3*
Number of rooms: 43
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda de Castilla staff and other travellers.
9 questions
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Questions? Get answers from Hotel Hacienda de Castilla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to have an uninterrupted wi-fi, take a room close to the reception!”
ljubomirc2013, 31 Dec 2016 | Read review
“The rooms are around an internal quadrant. I would ask for quiet air con....if you don't get it straight away.”
cresdoka, 23 Oct 2016 | Read review
“Good for quick night halt , not for a vacation.All rooms over look the courtyard”
nikrang, 25 Jul 2016 | Read review
“Do not choose any room, run away”
Gringo911, 17 Feb 2016 | Read review
“Only 3 floors, but No elevator....!”
iks_ab_ibble, 31 Jan 2016 | Read review
5 of 5