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The Royal Islander All Suites Resort

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#36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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The Royal Islander All Suites Resort
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1,854 Reviews from our TripAdvisor Community

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Showing 1,540: English reviews
Yorktown
Reviewed 29 February 2016

Nice room and with good views. Nice pleasant staff, responsive, and very good food particularly El conquistador. Enjoyed my stay here, I wish the tour operators including Thomas Moore(?) were more honest about pricing and options rather than come across as being pushy. Loved Cancun and other nearby places. Having a rental car helped but the tolls were surprisingly high....

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Helpful?
Thank Kausik K
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Kausik K, Thank you for taking time to post about our resort. I'm sharing your comments with Thomas More Travel manager. Rest assured the behavior you described is not encouraged by Royal Resorts and we'll take all the measures required to ensure this won't happen again. On the other hand, we're glad to learn you've enjoyed your meals at...

Elizabethtown, Pennsylvania
Reviewed 28 February 2016

Very convenient location from airport. Friendly staff. Good food, even delivery. Great beach, bar, pools. Loved the lounge chairs and umbrellas on beach. Even some vendors wandering the beach with potterey, blankets and more. Convenient one payment at end of stay. Day trips available to Mayan sites. A pleasant stay.

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Helpful?
Thank Ghdaubert
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Ghdaubert, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Nampa, Idaho
Reviewed 27 February 2016 via mobile

We enjoyed the amenities and great service of the royal islander with great friends, the royal resorts are awesome and have great food and fun. We will be back. This is a great family resort. One of our friends had a medical issue and the doctors took great care of our friend and set up other doctors appointments to be...

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Helpful?
Thank Mike J
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Mike J, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

New York City, New York
Reviewed 26 February 2016

We have stayed at Royal Caribbean and Royal Islander many times. Service is excellent. Friendly staff and property is kept in excellent condition. Highly recommend the Royal Resorts. We will be back for sure. And the beach is absolutely beautiful- we have been all over the Caribbean - these beaches are top of list.

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Helpful?
Thank josephX3918US
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear josephX3918US, Thanks so much for writing a review about your stay. It seems that each time is even more of a charm for you, and we thank you for your continued loyalty. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

West Byfleet
Reviewed 26 February 2016

Very close to the airport however you will need to get a cab to the hotel Zone from both the airport and bus station as it is too far to walk- we tried and failed. Nice hotel right on the beach. I had previously read a review saying it took ages to check in however we were done and in...

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Thank S6649MQrebeccac
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear S6649MQrebeccac, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us know...

Saint Paul, Minnesota
Reviewed 25 February 2016

We recently stayed 3 days in a lock off followed by a week in a beach front villa. The villa was well maintained and clean. Beaches are well maintained. We took advantage of utilizing the Thomas Moore desk to assist us in finding am excursion that would suit our entire family.

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Helpful?
Thank 469tamarak
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 469tamarak: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

Marina, California
Reviewed 24 February 2016

I don't know how much better a vacation can get, than a one bedroom condo, on the beach. We had a full kitchen, daily maid service ( except Sunday), great weather, and a great pool, and pool bar. There's a small store on property, if you need groceries, including wine, beer, tequila etc.. The resort has three restaurants too. You...

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Helpful?
Thank Mark L
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Mark L: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Avon, New York
Reviewed 24 February 2016

To start, I have taken my family to the Royal Caribbean the last two years and have thoroughly enjoyed our stays there. Although these two resorts are right next door to each other the experiences we had could not have been more different. The staff at the Caribbean seems to be much better trained, more knowledgeable and more motivated. To...

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Helpful?
Thank DL-in-WNY
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Hello and thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our...

Topsham
Reviewed 23 February 2016

The Royal Resorts (all 5 properties) are wonderful in everyway! If you're looking for a place that caters to all ages this is the place for you. We especially love the way we were greeted by every staff member here. So friendly and helpful!!

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Thank 836elisabethl
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 836elisabethl, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed some traditional Mexican Warm Service and you've enjoyed the food and other Royal Resorts' properties during your visit. We're certain that Tripadvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next...

Charlotte
Reviewed 23 February 2016

If you are traveling to Cancun, especially with friends or family, check out any of the Royal Resorts. Great locations, beautifully maintained, good food, helpful staff and large comfortable accomodations.

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Thank Deborah P
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Deborah P, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $77 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
141 questions
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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse views are amazing.”
 of 5 bubbles delwinn, 19 Mar 2017 | Read review
“Higher rooms have better views of the beach but it takes longer to get there. We chose high up and would choose that again.”
 of 5 bubbles 859calving, 13 Mar 2017 | Read review
“Mattress is too firm for me but the maid gets foam pads for the bed to make it softer and more comfortable for me.”
 of 5 bubbles 279eileens, 13 Mar 2017 | Read review
“Check out the Owner's Manuel Cancun online to rent unwanted timeshare weeks from owners. Virtually all weeks and properties are available and prices are negotiable.”
 of 5 bubbles B1849LAmarkf, 11 Mar 2017 | Read review
“Try to get the villa side, facing the ocean.”
 of 5 bubbles whvt129, 10 Mar 2017 | Read review
5 of 5