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Hotel Riu Caribe

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#47 of 182 Hotels in Cancun
Certificate of Excellence
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7,052 Reviews from our TripAdvisor Community

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Showing 5,260: English reviews
wirral england
Reviewed yesterday NEWvia mobile

All inclusive hotel sited right on the beach. We had a good size room with balcony and sea view large selection of buffet type food however you will be served at your table when eating at the steak restaurant. Anywhere in the the hotel the staff are very attentive and the hotel is very clean. We were offered an upgrade...

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2Thank kenWirralEngland
Corpus Christi, Texas
Reviewed yesterday NEW

First, we had an amazing time in Cancun!!! I think we could have chose a better hotel for the same price though. The lobby has no ac. Which is ok... you don't spend a lot of time in there anyways. Some of the bar staff was rude. They wouldn't serve me a drink because i didn't have a top on...

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2Thank Madison G
Reviewed yesterday NEWvia mobile

The hotel it's super clean , food was average but the steakhouse for dinner was amazing , alex from the beach who serves the drinks was amazing :) we did check out the sister hotel and the pool was amazing at the riu cancun. Only 2 min bus ride , the night club at the riu cancun was super fun....

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2Thank Portia S
Reviewed yesterday NEWvia mobile

Me and the fiancée (celebrating engagement)chose this hotel because it was reasonable priced. The rooms are basic but good condition. The food is also good and was surprised that the steaks (steak restaurant)were really tasty!.There are only 4 restaurants and 1 of those is the buffet. I feel there should be some sort of dress code at the restaurants because...

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3Thank Brian G
Reviewed 3 days ago NEW

I went there during the Christmas holidays (Dec.24-31st) through Sunwing vacations. My friend and I went there as we booked 2 weeks beforehand, it was the only hotel within our price range. They are really strict on checking-out & lack of flexibility for a higher level. But close proximity to pool access & restaurants. MAKE sure you put the do...

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4Thank Giselle L
Glasgow, United Kingdom
Reviewed 3 days ago NEWvia mobile

Came here in December & absolutely loved it!!! The food was really good & I'm a really fussy eater....stayed in quite a few riu's & this is one of the best. The service is what sets this hotel apart....all the staff were great especially the beach waiters, will be returning!!

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5Thank Lisa H
Toronto
Reviewed 4 days ago NEWvia mobile

Spent the week from January 5-12 at Riu Caribe, Cancun. The resort is lively and fun without being too much. Activities are loud and exciting, even if you just watch from the sidelines. At the same time there is so much space that there is room to just relax and be lazy if you so desire. The weather was not...

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7Thank sweetydane40
New York City, New York
Reviewed 5 days ago NEWvia mobile

I'm currently here with my husband until 1/16/17, and if I could leave and stay at a real 5 star resort, I would. The entire time we have been here, the customer service has been less than satisfactory. Cancun has a wide variety of 5 star hotels, please research, because this Riu chain disappoints. Twice, we were given access too...

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7Thank AdvisorfromNY2015
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments...

DuQuoin, Illinois
Reviewed 5 days ago NEW

We booked through Apple Vacations and this hotel was rated 5 gold apples, which is supposed to mean "Exceptional Luxury". My belief is that there should be a separate ranking system for any property located in a 3rd world country. We were told it was 5 stars, but it would probably be a 3.5 in the USA. This is a...

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4Thank Tim H
Reviewed 5 days ago NEWvia mobile

The RIU caribe is a dump! It clearly says no USD on their site when we booked it, but then we try and pay in Canadian and are charged in USD, with the exchange rate of 1:1.38 ..Wth?? It cost us $2000 more for our family of 7!! We requested a crib upon check-in, but didn't receive one until three...

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6Thank glenn l

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $298 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Caribe staff and other travellers.
478 questions
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Questions? Get answers from Hotel Riu Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it's pretty much the same anywhere in this hotel.”
  • Our Balcony
  • View from the room. Pirate Party Ship back there.
  • Nice Shower.
  • Our room:) They had a liquor dispenser in there too:)
  • Shower
  • I thought this was a cool pic.
  • This is the view from our friends room. They shot off fireworks!
  • Beautiful!
 of 5 bubbles madisong694, 18 Jan 2017 | Read review
“Rooms on the lobby floor doesn't have a view. But close proximity to restaurants and pools (minus taking the elevator everyday)”
 of 5 bubbles 196gisellel, 16 Jan 2017 | Read review
“If only 2 people, be sure to get room with King Bed. Seems much roomier than those with two doubles.”
 of 5 bubbles S5160VDtimh, 14 Jan 2017 | Read review
“Ocean Front- top floors”
 of 5 bubbles KJM_Boulder, 13 Jan 2017 | Read review
“Above the 3td floor”
 of 5 bubbles batmax2k, 10 Jan 2017 | Read review
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