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Hotel Riu Caribe

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#43 of 181 Hotels in Cancun
Certificate of Excellence
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6,970 Reviews from our TripAdvisor Community

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Showing 5,209: English reviews
Batesville, Mississippi
Reviewed yesterday NEW

We arrived at the Riu Caribe on Friday, 12/2 and were immediately greeted by Jeremias at the door. Jeremias is one of the best. No matter what happens or what information you might need, see Jeremias. He’s the most helpful person I’ve seen. The bags are taken from PARADISE TRANSFERS (our transport service for several years) by Jeremias while we...

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1Thank Greg H
Isle of Man, United Kingdom
Reviewed 2 days ago NEW

My wife and I spent one week at the Riu Caribe to celebrate her birthday in November. When we returned to our room on that day we found it decorated with balloons, a birthday cake made from towels and a bottle of bubbly too ! It was such a lovely surprise for her and made her day ! Our room...

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1Thank RonandMo61
Reviewed 3 days ago NEW

After tons of research, my boyfriend and I finally decided on an all inclusive vacation at the Riu Caribe from Nov 26-Dec 3. We are 25yrs old. We traveled with Sunwing and had no issues. The resort was great. We checked in around 10pm. Did not get everything we had requested (ocean view, top floor, king bed) however, it turned...

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4Thank Vanessa C
Cancun, Mexico
Reviewed 4 days ago NEW

Bedding-terrible. Hard as a rock. After about 4+ requests and 24 hrs later they switched our room to a "better" bed. It still was not good. Food-sub par at best. Very bland and very repetitive. People-overall the people are very friendly but unfortunately this doesn't make up for lack of sleep and so-so meals. We would never book with Riu...

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1Thank seesraider
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation to Cancun and for taking the time to share your experience with us. Since our main priority is to make our customers feel comfortable we regret that you did not like the bed in your room. If there appears to be any issue with your room please...

Barry, United Kingdom
Reviewed 4 days ago NEW

After reading reviews on the RIu Caribe, we were presently surprised with the hotel and all off the staff members. Arrived mid afternoon, welcomed with a drink. Then a block induction and registration process that was fast and efficient. Allocated room 887. No complaints the room was adequate for our purpose, and large enough for 3. Clean and airy, no...

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3Thank Sbib22
London, United Kingdom
Reviewed 4 days ago NEW

I've recently returned from the Riu Caribe and thoroughly enjoyed my two weeks here. A week or so before the trip, I emailed the hotel and requested a room on the upper levels and I'm pleased to say that the hotel acted on the email. The check-in procedure was one of the easiest that I have experienced. As this was...

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3Thank NJA_7
Reviewed 4 days ago NEWvia mobile

After reading all the negative reviews before arriving at the riu caribe we were a little anxious but as soon as we entered the lobby our fears we're eased.we received a complementary drink on arrival which was nice we collected our keys and our luggage was brought up to our room on the seventh floor the views of which are...

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2Thank 110,872
Norwich
Reviewed 4 days ago NEW

This was our second visit to Mexico, our first to the Riu Caribe. We travelled with First Choice/Thomson on 7th Nov - 21st Nov this year. Check-in, after a long flight, was swift and easy. It was done as a group and we were greeted with a much welcome beverage! Our room was on the 8th floor to the side...

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1Thank Peter B
Southampton, United Kingdom
Reviewed 5 days ago NEWvia mobile

Arrived at the hotel in the evening and were given a welcome drink and our keys we weren't shown to our room but our luggage was bought up to us. Hotel is clean although you can tell it's quite old, rooms again clean but very basic, optics in the room vodka, tequila ect and the mini bar is filled with...

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3Thank Clare P
A TripAdvisor Member
1 review
2 helpful votes
Reviewed 6 days ago NEWvia mobile

Went to Riu Caribe in October loved our time at this hotel the weather was fab the hotel is a very good 4star absolutely loved Cancun.The food is plentiful something for everyone the entertainment staff work tirelessly rooms are a little dated but very clean will definitely return to Riu Caribe.

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2Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $286 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#34 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Caribe staff and other travellers.
444 questions
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Questions? Get answers from Hotel Riu Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Something ABOVE the 5th floor”
 of 5 bubbles Ghanold, 10 Dec 2016 | Read review
“High floor ocean view”
 of 5 bubbles RonandMo61, 9 Dec 2016 | Read review
“Ask for level 6 or higher facing the resort and you will get a full ocean view”
 of 5 bubbles vanessacO2631YD, 8 Dec 2016 | Read review
“Site says tips included. Everyone tips bartenders.”
 of 5 bubbles seesraider, 7 Dec 2016 | Read review
“Floors 5 and up for good view, and quieter. All are ocean view.”
 of 5 bubbles Carolyne909, 3 Dec 2016 | Read review
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