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Occidental Costa Cancun

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Occidental Costa Cancun
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4,808 Reviews from our TripAdvisor Community

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Showing 3,121: English reviews
Midlands, UK
Reviewed 22 November 2010

Stayed here in the beginning of November for a week. The room that we stayed in first was horrible and it took 2 days to get my room changed, this was with a cost though, however, there is a difference in standards between areas of the hotel and the standards of the hotel room. First overlooked the gardens up the...

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Helpful?
2Thank smileysmiler89
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, Marc Giesemann

Huddersfield, United Kingdom
Reviewed 21 November 2010

We got back from mexico10 hours ago and I want to go back.The hotel was brilliant in every way.The rooms were a decent size and were very clean -cleaned every day and beds made twice a day,mini bar filled up every day without fail.The pool area was very clean and spacious always sun loungers available and not all squashed together.Waitresses...

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Helpful?
Thank nursekimbers
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

New York City, New York
Reviewed 19 November 2010

I stayed at Barceló Costa with my friends and it was the worst ever! It was all inclusive, but I would have rather paid for just a hotel room. The front desk staff was rude and nasty. The restaurant choices were pretty on the outside, but the food could have stayed in the kitchen. I even went to the spa...

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Thank Notnow2010_11
Leeds, United Kingdom
Reviewed 17 November 2010

I can only say that we were VERY happy with our stay, the staff were polite and tried to help were ever they could, maria from the pool bar worked very hard making sure all customers were served and remembered what you were drinking every time..and never looked for a anything in return, it was here pleasure to serve you....

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Helpful?
1Thank nellynpam
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Eudora, Kansas
Reviewed 12 November 2010

My husband and I took our trip at the end of January 2010. The weather was fair (mid 70's) most of the trip and it did rain some while we were there. The water was pretty cold and unfortunatly where this hotel is located, there was a massive amount of seaweed in the water (so it made you not really...

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Helpful?
Thank ksukristin18
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Sir Receive a warm salute from Barcelo Costa Cancun I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that...

Bucharest, Romania
Reviewed 8 November 2010

Front desk personnel was speaking with us only in Spanish even if we were there for 16 nights and they should know we were not Spanish speakers.The hair dryer had ketchup on the handler and it was like this when we left also ( this is just one example about the cleanliness), the food on the buffet was horrible in...

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Thank ionica2971
Las Vegas, Nevada
Reviewed 7 November 2010

We've stayed in Cancun before and this hotel was more beautiful and everything you want in a vacation without the hassles of someone constantly coming up to you and wanting you to chat about joining some "time share" talk that takes up all your vacation time. I have recommended this hotel to friends and I would stay there again in...

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Helpful?
1Thank coyotecody46
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Dundee, United Kingdom
Reviewed 7 November 2010

From start to finish we had a brilliant time,it was my second visit to mexico and my husbands first and we were both had a fab time.The staff were friendly,happy and always willing to help,especially the bar staff poolside and on the beach.The lovely maria who served drinks in the evening never let our glass become empty and always knew...

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Helpful?
1Thank LillyDundee
mpgiesemann, marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Sutton, United Kingdom
Reviewed 5 November 2010

This is our second visit to the Barcelo Costa Cancun 1st here in 2007 did consider trying another hotel but decided we enjoyed it so much and would compare all the time but not dissapointed with second visit. We had room with jacuzzi which made it extra special used it most evenings its a pity they dont have more of...

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Helpful?
Thank Lindarose091
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

surrey
Reviewed 5 November 2010

me and linda had a great time at hotel really nice staff our 2nd visit food good drinks good pool area nice and clean very good vaule for money will b going again only down side people should b made to go to rooms when comming back from clubs as wake u up at 3and 4 am but apart from...

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Helpful?
Thank redbus17
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $197 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotwire, Hotels.com, Barcelo, Travelocity, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
259 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different resort if food and some quiet are important to you”
CraigB68, 25 Apr 2017 | Read review
“ocean view”
kelliooooo , 24 Apr 2017 | Read review
“Definitely get a room in the east side facing the ocean”
YuriK607, 21 Apr 2017 | Read review
“Rooms to the last floor face to swimming pool”
liviao907, 19 Apr 2017 | Read review
“Rooms closest to the pool will be loud every night between 9pm-10:30ish due to the shows.”
dstell9, 19 Apr 2017 | Read review
5 of 5